Call Center Representative Jobs in Fort Worth, TX
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Remote 2nd Shift - Call Center Representative
- North Richland Hills, TX (6 miles from Fort Worth, TX)
- 1 hour ago
- North Richland Hills, TX (6 miles from Fort Worth, TX)
- 1 hour ago
You will be responding to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation. You will be: Provide...
Location: Calmont Operations Building Department: Member Services Shift: First Shift (United States of America) Standard Weekly Hours: 40 Summary: Additional Information: Provides accurate,...
- Irving, TX (22 miles from Fort Worth, TX)
- 2 days ago
- Irving, TX (22 miles from Fort Worth, TX)
- 2 days ago
Are you read to accelerate your career? Join our team at a leading Auto Financial company in Irving, TX! Were seeking dedicated individuals from diverse backgrounds who crave growth and stability!...
Call Center Representative Luxury Bath of Texoma is one of the fastest growing brands in the acrylic bath remodeling industry....
Part-Time Bilingual Call Center Agent
- Irving, TX (22 miles from Fort Worth, TX)
- 12 days ago
- Irving, TX (22 miles from Fort Worth, TX)
- 12 days ago
Part-Time Bilingual Call Center Agent Chuck E Cheese 401(k) United States, Texas, Irving 1707 Market Place Boulevard (Show on map) Jun 12, 2025 At CEC Entertainment, we build careers around great...
- Irving, TX (22 miles from Fort Worth, TX)
- 19 days ago
- Irving, TX (22 miles from Fort Worth, TX)
- 19 days ago
Service Center CSCS TX Job Summary Contacts potential and current customers and solicits sales by telephone and provides the highest standard of professionalism and courtesy to resolve customer...
- Lewisville, TX (23 miles from Fort Worth, TX)
- 20 days ago
- Lewisville, TX (23 miles from Fort Worth, TX)
- 20 days ago
Service Center CSCS TX Job Summary Contacts potential and current customers and solicits sales by telephone and provides the highest standard of professionalism and courtesy to resolve customer...
Call Center Agent/Reservations
- Grand Prairie, TX (19 miles from Fort Worth, TX)
- 25 days ago
- Grand Prairie, TX (19 miles from Fort Worth, TX)
- 25 days ago
Location: 920 MacArthur Blvd, Grand Prairie, Texas 75050 United States of America U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is...
Call Center Rep With Bachelors Degree
- Irving, TX (22 miles from Fort Worth, TX)
- 30+ days ago
- Irving, TX (22 miles from Fort Worth, TX)
- 30+ days ago
Call Center Rep With Bachelors Degree TEKsystems - 3.8 Irving, TX Job Details Temporary $18.50 - $23.50 an hour 6 hours ago Benefits Commuter assistance Health savings account AD&D insurance...
Client Support Specialist - State National
- Bedford, TX (13 miles from Fort Worth, TX)
- 30+ days ago
- Bedford, TX (13 miles from Fort Worth, TX)
- 30+ days ago
What part will you play? If youre looking for a place where you can make a meaningful difference, youve found it. The work we do at Markel gives people the confidence to move forward and seize...
Call Center Customer Service Representative
- Grand Prairie, TX (19 miles from Fort Worth, TX)
- 30+ days ago
- Grand Prairie, TX (19 miles from Fort Worth, TX)
- 30+ days ago
Join the LKQ Family! We're looking for motivated individuals to join our team at LKQ Corporation. With opportunities for growth, competitive benefits, and a supportive work environment, LKQ is the...
Client Relations Specialist - Bookkeeping RemoteBookkeeping & Tax ServicesFull time Fort Worth, Texas, United States Description This is a fully and permanently remote work from home opportunity...
Remote WorkBilingual Patient Access Call Center Specialist
- Azle, TX (19 miles from Fort Worth, TX)
- 60+ days ago
- Azle, TX (19 miles from Fort Worth, TX)
- 60+ days ago
Patient registration or Customer Service and call center experience. Experience working in a healthcare setting. Location Address: 401 Stribling Drive Azle, Texas, 76020 United States...
Patient registration or Customer Service and call center experience. Experience working in a healthcare setting. Location Address: 1500 S. Main Street Fort Worth, Texas, 76104 United States...
Demographic Data for Fort Worth, TX
Moving to Fort Worth, TX? Find some basic demographic data about Fort Worth, TX below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Fort Worth, TX
Highest Education Level
Call Center Representatives in Fort Worth, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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