Call Center Representative Jobs
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Sales Dental Call center Representaive
- Friedman Dental Group
- Plantation, FL
- 6 days ago
- Friedman Dental Group
- Plantation, FL
- 6 days ago
As a Dental Call Center Representative, you will be at the forefront of this mission, connecting with patients to schedule appointments and guaranteeing they receive the care they deserve....
MDS Communications is looking to hire Call Center Representatives! Do you want the gratification of raising funds for well-respected nonprofit and charity organizations?...
MDS Communications is looking to hire Call Center Representatives! Do you want the gratification of raising funds for well-respected nonprofit and charity organizations?...
MDS Communications is looking to hire Call Center Representatives! Do you want the gratification of raising funds for well-respected nonprofit and charity organizations?...
MDS Communications is looking to hire Call Center Representatives! Do you want the gratification of raising funds for well-respected nonprofit and charity organizations?...
**As a Call Center Representative, you can expect to:** + Receive inbound participant phone calls and provide appropriate customer service support in accordance with defined PBGC and Serco guidelines...
HR Contact Center Representative University of Minnesota Twin Cities
- Minneapolis, MN
- 4 hours ago
- Minneapolis, MN
- 4 hours ago
This is a hybrid position; in-person work will be on the Twin Cities campus. 70% Contact Center Functions: Provide client support via telephone, email, and in person Provide consultation and...
We are seeking a highly motivated and dependable Client Support Specialist to join our customer service team. In this fast-paced role, you will be responsible for handling 100+ inbound calls...
POSITION HIGHLIGHTS: Title: Remote Customer Service Representative Must have 2 years of call center experience. Must have experience working remotely....
Remote WorkFULL TIME POSITIONS OPEN IN OUR CALL CENTER---IN OFFICE POSITION*** AFTERNOON SHIFT HOURLY PLUS COMMISSION AND OVERTIME OFFERED-- ~~PAID TRAINING EXPERIENCE PREFERRED BUT NOT REQUIRED CALL...
ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA, London, Dubai and Shanghai. One Stop Solution. Job...
Company Summary Non-Negotiable Base Pay: $17.75/hour + Uncapped Commission 1st Year On-Target Earnings: $68,000. No sales experience required. Paid Full time training provided! Department Summary...
Education HS - High School Grad or Equivalent Certification/Licensure No specific certification or licensure requirements Experience 3 years call center experience required....
Pay Range: $16.00 - 21.99 hourly Job Description: Your Piece of the Puzzle NFM’s Contact Center is a fast-paced, team environment where you’ll play a critical role in our success by building...
POSITION SUMMARY: The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling...
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs Nationwide
Highest Education Level
Call Center Representatives offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Negotiation
- Investigation
- Verbal Communication
- Microsoft Outlook
- Typing
- Collaboration
- Interpersonal Skills
- Data Entry
- English
- Multitasking
- Spanish
- Microsoft PowerPoint
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
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