Call Center Representative Jobs

Required or preferred licenses and certifications for Call Center Representative positions.

The following top skills are often required or desired to land a Call Center Representative position

• Account Management
• Bilingual
• Business to Business Sales
• Call Center Experience
• Call Monitoring
• Collections
• Communication Skills
• Complaint Resolution
• Computer Skills
• Customer Relations
• Customer Satisfaction
• Customer Service
• Customer Support
• Data Entry
• Energetic
• English
• Friendliness
• Handling
• Healthcare Management
• Human Resources
• Inbound
• Inbound/Outbound Calling
• Keyboarding
• Leadership
• Listening
• Management
• Microsoft Excel
• Microsoft Office
• Microsoft Outlook
• Microsoft Word
• Multitasking
• New Hire Training
• One Call Resolution
• Organization
• Problem Solving
• Public Speaking
• Purchasing
• Reception
• Research Skills
• Resolution
• Retail
• Sales
• Scheduling
• Scheduling Appointments
• Software
• Spanish
• Staff Supervision
• Telemarketing
• Telephone Skills
• Training and Development
• Typing
• Verbal Communication
• Workforce Management
• Written Communication

Here are some other career titles that require similar skills

Top hiring companies for Call Center Representative positions

Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.