Call Center Representative Jobs
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Benefits: As an Associate, youll enjoy our Total Rewards Program * to help secure your financial future and preserve your health and well-being, including: Premier Medical, Dental and Vision Insurance...
Benefits: As an Associate, youll enjoy our Total Rewards Program * to help secure your financial future and preserve your health and well-being, including: Premier Medical, Dental and Vision Insurance...
Client Relations Specialist - Northeast Region - AZ - On Site
- Chandler, AZ
- 6 days ago
- Chandler, AZ
- 6 days ago
We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we'd love to hear from you. About Us Vensure Employer Solutions is the largest privately held...
Client Relations Specialist - West Region - AZ - On Site
- Chandler, AZ
- 7 days ago
- Chandler, AZ
- 7 days ago
We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we'd love to hear from you. About Us Vensure Employer Solutions is the largest privately held...
Contact Center Representative/Hospital Operator
- Albuquerque, NM
- 9 days ago
- Albuquerque, NM
- 9 days ago
call center experience preferred and/or is currently demonstrating customer service skills, meeting current department metric and attendance guidelines within department....
Sage Dental is the leading Dental Support Organization (DSO) in the Southeast, and we are continuing to grow! At Sage, people are at the core of everything we do. We are looking for dynamic and...
Client Relations Specialist - International Region - GA - On Site
- Duluth, GA
- 16 days ago
- Duluth, GA
- 16 days ago
We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we'd love to hear from you. About Us Vensure Employer Solutions is the largest privately held...
Client Relations Specialist - Southeast Region - GA - On Site
- Chandler, AZ
- 16 days ago
- Chandler, AZ
- 16 days ago
We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we'd love to hear from you. About Us Vensure Employer Solutions is the largest privately held...
- Port Jefferson Station, NY
- 25 days ago
- Port Jefferson Station, NY
- 25 days ago
Summary The Call Center Representative will be responsible for managing heavy phones with excellent customer service provided....
Senior Laboratory Client Support Specialist - Fargo - FT
- Fargo, ND
- 45+ days ago
- Fargo, ND
- 45+ days ago
For more information about Total Rewards, visit. Sanford is an EEO/AA Employer M/F/Disability/Vet....
Amergis Healthcare Staffing is looking for qualified Administrative Assistants to be responsible for a variety of administrative and clerical duties to help improve efficiencies at an...
[Contact Center Agent] [At Richwood Bank, our purpose is to inspire, protect, and celebrate anything that makes communities thrive.?] [Have you ever wanted to work for a company that exceptionally...
Role: Research, resolve, and respond to a wide variety of member issues and requests received electronically or by phone, demonstrating professionalism, service, and sales skills. Deepen member...
Job Description IMPORTANT NOTE: ONLY CANDIDATES WHO HAVE A PERMANENT CLERICAL ASSOCIATE CIVIL SERVICE TITLE OR HAVE TAKEN THE BRIDGE EXAM WILL BE CONSIDERED FOR AN INTERVIEW. PLEASE INCLUDE YOUR...
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs Nationwide
Highest Education Level
Call Center Representatives offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Claims
- Complaint Resolution
- Resolution
- Inside Sales
- Scheduling Appointments
- Customer Satisfaction
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Staffing
- Telephone Skills
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Data Entry
- Typing
- Events
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- Sales
- English
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
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