Call Center Representative Jobs
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Sales Dental Call center Representaive
- Friedman Dental Group
- Plantation, FL
- 4 days ago
- Friedman Dental Group
- Plantation, FL
- 4 days ago
As a Dental Call Center Representative, you will be at the forefront of this mission, connecting with patients to schedule appointments and guaranteeing they receive the care they deserve....
POSITION OVERVIEW: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
Prior call center experience is not required; candidates experienced in customer service industries, such as servers, bartenders, and retail associates, are encouraged to apply!...
We are looking for call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients....
We are looking for entry-level call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients....
We are looking for full-time call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients....
We are looking for part-time call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients....
We are looking for experienced call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients....
POSITION OVERVIEW: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
Entry-Level Contact Center Representative (Full-Time & Part-Time)
- Savannah, GA
- 27 days ago
- Savannah, GA
- 27 days ago
We are looking for entry-level call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients....
Call Center Representative (Full-Time & Part-Time)
- Savannah, GA
- 30+ days ago
- Savannah, GA
- 30+ days ago
We are looking for call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients....
We are now hiring Call Center Representatives for various shifts to answer inbound calls and support customers through the sales process....
LOCATION: Dallas, TX JOB TYPE: Full-Time PAY TYPES: Hourly + Bonus APPLICATION DETAILS: No Resume Required, On-site Interview POSITION OVERVIEW: MCI is a leading Business Process Outsourcing (BPO)...
LOCATION: Dallas, TX JOB TYPE: Full-Time PAY TYPES: Hourly + Bonus APPLICATION DETAILS: No Resume Required, Entry-Level POSITION OVERVIEW: MCI is a leading Business Process Outsourcing (BPO)...
LOCATION: Dallas, TX JOB TYPE: Full-Time PAY TYPES: Hourly + Bonus APPLICATION DETAILS: No Resume Required, Entry-Level POSITION OVERVIEW: MCI is a leading Business Process Outsourcing (BPO)...
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs Nationwide
Highest Education Level
Call Center Representatives offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Call Center Management
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Negotiation
- Investigation
- Verbal Communication
- Microsoft Outlook
- Typing
- Collaboration
- Interpersonal Skills
- Data Entry
- English
- Multitasking
- Spanish
- Microsoft PowerPoint
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
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