Love Helping People? Join EECU as a Member Services Representative!
Are you passionate about delivering exceptional member service? Ready to be part of a team that values professionalism, accuracy, and a friendly touch?
In this role, you ll assist members over the phone, providing top-tier support with their accounts while ensuring every interaction is efficient, courteous, and helpful . Plus, we offer a fantastic work-life balance-after 6 months of in-office training , you could be eligible to work a hybrid schedule (3 days in office, 2 days remote!)
To be eligible for hybrid work, you must show that you can successfully work independently and meet productivity goals. Also you must have a reliable wired, high-speed internet and broadband connection (20Mbps+ download speed/ 5Mbps+ upload speed). Applicants must provide this requirement has been met. You provide the high-speed internet. We will provide everything else (computer, monitor, keyboard, mouse, headset).
Why Join EECU? - Meaningful work helping members with their financial needs - Hybrid work flexibility after training - Supportive and engaging team environment - Opportunities to grow within the company
If you re ready to kickstart an exciting career where you can make a difference every day, apply now!
Key responsibilities for this
position will be to deliver exceptional service to our members by answering
inbound calls timely, professionally and courteously. While maintaining
performance standards in quality, attendance, and an overall team centric work
ethic. Take ownership of each member while empathizing and prioritizing member
needs. Build lasting relationships with our members by always being available,
offer products and services as appropriate, and put each member first with
every interaction. Protect the member and EECU from potential identity theft or
fraud by accurately verifying members, keep information confidential, and raise
concerns when in doubt. Resolve conflicts and manage member expectations.
Candidate is responsible for adherence to all Federal and State Rules and
Regulations that pertain to Bank Secrecy Act, Anti-Money Laundering, Bank
Bribery Act and NCUA Privacy Regulations.
Candidates for EECU should possess
the following knowledge and experience:
Minimum of one year prior call center or financial experience required
Effective verbal and written communication with both external and internal members
Problem Solving Skills
Approach problems logically and with good judgment to ensure the appropriate member outcome
Accuracy and attention to detail
Required to abide by all applicable regulatory and department policy and procedures
Efficiently be able to manage multiple browsers, tabs, and window navigation while remaining available to speak with a member
Previous customer service experience
Must be willing to work in a fast pace environment that requires 100% phone-based interaction
Excellent attendance a MUST
Ability to easily commute to call center in Downtown Fort Worth
High school diploma or equivalent
Willing to work Monday-Friday 9am-6pm with 9:00am-1:00pm rotating Saturdays
EECU will, in compliance with applicable laws, evaluate an applicant's credit history. Only applicants with good credit history will be considered for open positions.
For more than 90 years, Fort
Worth-based EECU community credit union has been committed to providing members
A Better Way of Banking. Today, EECU is one of the largest credit unions in
Texas with $4 billion in USD assets and serves over 297,000 members
through 21 financial centers across North Texas. In the true spirit of the
credit union philosophy people helping people EECU was recently honored with
the Fort Worth Business Press Corporate Philanthropy Award for employee
volunteerism, named Best Bank/Credit Union by the Fort Worth Star Telegram s
readers, and became the 1st credit union in Fort Worth to become Blue Zones
certified for promoting employee well-being.
EECU is an EOE/Vets/Disabled
Employer.
We are an Equal Opportunity
Employer and do not discriminate against applicants due to veterans status or
on the basis of disability.
For more information on our organization
and benefits please visit EECU Careers at www.eecu.org/careers .
Monday-Friday 9am-6pm, rotating Saturdays 9am-1pm.
Are you passionate about delivering exceptional member service? Ready to be part of a team that values professionalism, accuracy, and a friendly touch?
In this role, you ll assist members over the phone, providing top-tier support with their accounts while ensuring every interaction is efficient, courteous, and helpful . Plus, we offer a fantastic work-life balance-after 6 months of in-office training , you could be eligible to work a hybrid schedule (3 days in office, 2 days remote!)
To be eligible for hybrid work, you must show that you can successfully work independently and meet productivity goals. Also you must have a reliable wired, high-speed internet and broadband connection (20Mbps+ download speed/ 5Mbps+ upload speed). Applicants must provide this requirement has been met. You provide the high-speed internet. We will provide everything else (computer, monitor, keyboard, mouse, headset).
Why Join EECU? - Meaningful work helping members with their financial needs - Hybrid work flexibility after training - Supportive and engaging team environment - Opportunities to grow within the company
If you re ready to kickstart an exciting career where you can make a difference every day, apply now!
Key responsibilities for this
position will be to deliver exceptional service to our members by answering
inbound calls timely, professionally and courteously. While maintaining
performance standards in quality, attendance, and an overall team centric work
ethic. Take ownership of each member while empathizing and prioritizing member
needs. Build lasting relationships with our members by always being available,
offer products and services as appropriate, and put each member first with
every interaction. Protect the member and EECU from potential identity theft or
fraud by accurately verifying members, keep information confidential, and raise
concerns when in doubt. Resolve conflicts and manage member expectations.
Candidate is responsible for adherence to all Federal and State Rules and
Regulations that pertain to Bank Secrecy Act, Anti-Money Laundering, Bank
Bribery Act and NCUA Privacy Regulations.
Candidates for EECU should possess
the following knowledge and experience:
Minimum of one year prior call center or financial experience required
Effective verbal and written communication with both external and internal members
Problem Solving Skills
Approach problems logically and with good judgment to ensure the appropriate member outcome
Accuracy and attention to detail
Required to abide by all applicable regulatory and department policy and procedures
Efficiently be able to manage multiple browsers, tabs, and window navigation while remaining available to speak with a member
Previous customer service experience
Must be willing to work in a fast pace environment that requires 100% phone-based interaction
Excellent attendance a MUST
Ability to easily commute to call center in Downtown Fort Worth
High school diploma or equivalent
Willing to work Monday-Friday 9am-6pm with 9:00am-1:00pm rotating Saturdays
EECU will, in compliance with applicable laws, evaluate an applicant's credit history. Only applicants with good credit history will be considered for open positions.
For more than 90 years, Fort
Worth-based EECU community credit union has been committed to providing members
A Better Way of Banking. Today, EECU is one of the largest credit unions in
Texas with $4 billion in USD assets and serves over 297,000 members
through 21 financial centers across North Texas. In the true spirit of the
credit union philosophy people helping people EECU was recently honored with
the Fort Worth Business Press Corporate Philanthropy Award for employee
volunteerism, named Best Bank/Credit Union by the Fort Worth Star Telegram s
readers, and became the 1st credit union in Fort Worth to become Blue Zones
certified for promoting employee well-being.
EECU is an EOE/Vets/Disabled
Employer.
We are an Equal Opportunity
Employer and do not discriminate against applicants due to veterans status or
on the basis of disability.
For more information on our organization
and benefits please visit EECU Careers at www.eecu.org/careers .
Monday-Friday 9am-6pm, rotating Saturdays 9am-1pm.
Job ID: 519621081
Originally Posted on: 5/2/2026
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