Call Center Representative Jobs in Texas
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
TEXAS only - Work at Home Fundraising/Sales Call Center Representative
- Beaumont, TX
- 6 hours ago
- Beaumont, TX
- 6 hours ago
Embrace the future and join our dynamic team. Apply today to start the process, and you can potentially be a part of our exceptional team, in as soon as a week. What we do: Work in a blended...
Are you Smart, Driven + Pretty Damn Cool? Tangram is looking for extraordinary people to join our industry-leading team that keeps defining the future of interior environments. An inspirational...
Client Support Specialist Faithful Financial Co, LLC Killeen, TX, us 4 days ago Quick Job type Full-time Quick Job description Job Description Looking for flexible remote work where you can make a...
Remote WorkRemote Call Center Representative- 2nd Shift
- North Richland Hills, TX
- 1 day ago
- North Richland Hills, TX
- 1 day ago
You will be responding to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation. You will be: Provide...
Call Center Representative Location: Houston, Texas 77023 Duration: 2.5 Months+, Contract Shift Details: Monday thru Saturday - evening shifts of 1 to 7 pm Pay Rate: $18.00/hr JOB DESCRIPTION As a Customer...
Promotes SSFCU products and services to existing and potential members while providing outstanding service through all contact channels. Offers guidance and support to foster a long term, full...
Promotes SSFCU products and services to existing and potential members while providing outstanding service through all contact channels. Offers guidance and support to foster a long term, full...
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading...
Interface with clients, potential clients and donors phone calls, online chats, text messages and emails as well as perform basic data entry activities for Prestonwood Pregnancy Center ("PPC")....
At least one (1) year of customer service experience (call center experience is not required). Enrollment at Austin Community College (ACC) as a part-time student or higher....
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow,...
Job-Specific Essential Duties and Responsibilities: Handle customer inquiries through voice, email, and online chat, providing professional assistance. Research knowledge articles to resolve...
Call Center Representative (ECT) - Bilingual (English/Spanish)
- Bellaire, TX
- 1 day ago
- Bellaire, TX
- 1 day ago
Position Summary As a Call Center Representative, you will play a vital role in delivering high-quality service to our patients and ensuring their needs are met promptly and professionally....
Description Job Title: Call Center Representative Duration: Long Term Location: Dallas-Fort Worth, TX Due to client requirements this role is only open to USC or GC candidates* Job Summary: Project...
Position: Centralized Sales Representative (call center) Hours of Work: Full-time, Non-Exempt, On-Site 40 hours a week during Monday - Friday 8:30 AM - 8:00 PM Saturday hours required seasonally...
Demographic Data for Texas
Moving to Texas? Find some basic demographic data about Texas below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Texas
Highest Education Level
Call Center Representatives in Texas offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Account Management
- Staffing
- Listening
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Negotiation
- Investigation
- Typing
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Data Entry
- Multitasking
- English
- Spanish
- Policy Development
- Microsoft PowerPoint
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
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