Call Center Representative Jobs in Texas
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Conduent State & Local Solutions, Inc
- San Antonio, TX
- 3 days ago
- San Antonio, TX
- 3 days ago
Call Center Representative Onsite in San Antonio, TX Are you passionate about helping others and delivering exceptional service?...
In PersonFraud Call Center Representative
- Conduent State & Local Solutions, Inc
- Elmendorf, TX
- 6 days ago
- Elmendorf, TX
- 6 days ago
Fraud Call Center Representative Onsite (San Antonio, TX): Are you passionate about helping others and delivering exceptional service?...
In PersonJob Family : Business Operations Travel Required : Up to 10% Clearance Required : None Overview Guidehouse is a leading management consulting firm serving the public and commercial markets. We...
In PersonLOCATION: Killeen, TX POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend...
In PersonLOCATION: Killeen, TX POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend...
In PersonGeneral information Job Posting Title Tier 1 Call Center Agent Date Friday, May 29, 2026 City San Antonio State TX Country United States Working time Full-time Description & Requirements Maximus...
In PersonSenior Contact Center Agent, Consumer Assistance Network
- Freddie Mac
- Dallas, TX
- 21 hours ago
- Dallas, TX
- 21 hours ago
Qualifications: 5-7 years of customer service or call center experience Proven experience using CRM systems to document customer interactions Strong phone-based customer support background Mortgage...
In PersonJoin Triumph! At Triumph, our vision is a world where freight transactions are accurate and seamless on the most modern and secure freight transaction network. That's why we're looking for...
In PersonCustomer Service Call Center Agent
- HCA Healthcare
- Kingwood, TX
- 22 hours ago
- Kingwood, TX
- 22 hours ago
center experience preferably in a healthcare environment preferred Ability to work a minimum of 90% of your day on the phone uninterrupted Benefits Parallon, offers a total rewards package that supports...
RemoteADP is hiring a Client Support Specialist. Are you readyto join acompany offeringcareer advancementopportunities throughout your career journey? Do you want to join a company...
In PersonCall Center Representative - Titles
- Stellantis Financial Services
- Houston, TX
- 1 day ago
- Houston, TX
- 1 day ago
Position Summary: The Titles Call Center Representative is responsible for handling a high volume of incoming calls, delivering prompt and professional customer service, addressing inquiries, updating...
In PersonWe're hiring Call Center Representatives to support dispute recovery efforts by processing account disputes, performing accurate data entry, and delivering exceptional customer service....
In PersonWe are seeking a Client Relationship Associate to join our clients Technology & Operations team in San Antonio. In this role, you will function as a primary point of contact in a high-energy...
HybridRemote Bilingual Call Center Representative Spanish-English
- MCI Careers
- Edinburg, TX
- 1 day ago
- Edinburg, TX
- 1 day ago
Were hiring Bilingual Call Center Representatives to support diverse client projects across industries....
RemoteTOLLING CALL CENTER REPRESENTATIVE (Full-Time)
- MCI Careers
- Dallas, TX
- 1 day ago
- Dallas, TX
- 1 day ago
LOCATION: Dallas, TX POSITION OVERVIEW: CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for Customer Service Representatives to support inbound...
In Person Full TimeDemographic Data for Texas
Moving to Texas? Find some basic demographic data about Texas below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Texas
Highest Education Level
Call Center Representatives in Texas offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »