Customer Service Representative Jobs in New York
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Gold Customer Service Representative Bilingual Spanish English
- Liberty Mutual Insurance
- Maryland, NY
- 13 hours ago
- Liberty Mutual Insurance
- Maryland, NY
- 13 hours ago
We support our customers 24 hours a day/7 day a week/365 days a year, so our customer service representatives must be flexible to work within the hours of operation, plus weekends and holidays....
Remote WorkIntroduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Summary The Client Service Representative will be responsible for managing customer interactions and supporting La Colombes B2B (wholesale), DTC (Direct-to-Consumer), and retail business channels....
Remote WorkJOB TITLE: Customer Service Test Center Administrator REPORTS TO: Customer Service Test Center Manager DEPARTMENT: Test Center LOCATION: Brooklyn NY TEST CENTER ADDRESS: 384 Bridge Street,...
Preferred Requirements High volume inbound call center experience preferred. Automated Customer Service experience preferred. Multi-tasking and data entry experience preferred....
Private & Commercial Client Services Associate Sr
- New York, NY
- 10 hours ago
- New York, NY
- 10 hours ago
Position Title Private & Commercial Client Services Associate Sr Location New York, NY 10018 Job Summary The Private & Commercial Client Services Sr Associate provides Clients with high quality,...
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
SUMMARY: Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls....
Customer Service Representative - Wholesale
- Port Washington, NY
- 11 hours ago
- Port Washington, NY
- 11 hours ago
center experience Basic computer skills (MS Word, Excel, Internet) Good communication, time management, and teamwork skills French speakers strongly preferred Responsibilities: Answer high volume of...
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Preferred: Prior Call Center or Customer Service Representative experience is preferred. Strong computer/keyboard skills (ability to type efficiently)....
Administrative/Clerical - Customer Service Rep - Senior
- Oriskany, NY
- 11 hours ago
- Oriskany, NY
- 11 hours ago
Preferred: Prior Call Center or Customer Service Representative experience is preferred. Strong computer/keyboard skills (ability to type efficiently)....
Preferred: Prior Call Center or Customer Service Representative experience is preferred. Strong computer/keyboard skills (ability to type efficiently)....
Preferred: Prior Call Center or Customer Service Representative experience is preferred. Strong computer/keyboard skills (ability to type efficiently)....
Remote WorkPreferred: Prior Call Center or Customer Service Representative experience is preferred. Strong computer/keyboard skills (ability to type efficiently)....
Demographic Data for New York
Moving to New York? Find some basic demographic data about New York below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in New York
Highest Education Level
Customer Service Representatives in New York offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Willingness To Learn
- Customer Support
- Courteous
- Baking
- Sales Leadership
- Order Processing
- Point-of-Sale System
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Scanning
- Energetic
- Customer Relations
- Telephone Skills
- Listening
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Flexibility
- Filing
- English
- Multitasking
- Spanish
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
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