Customer Service Representative Jobs in New York
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative
- St. Charles/Resurrection Cemeteries
- Farmingdale, NY
- 1 day ago
- St. Charles/Resurrection Cemeteries
- Farmingdale, NY
- 1 day ago
We're looking for someone who's detail-oriented and caring to handle customer service, clerical work, and interacting with the public. If you've got previous experience in customer service and...
Customer Service Representative Buffalo, NY Ask your recruiter for details about salary! When you grow, GEICO grows....
Customer Service Representative Buffalo, NY Ask your recruiter for details about salary! When you grow, GEICO grows....
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
Associate Gold Customer Service Representative
- Liberty Mutual Insurance
- Maryland, NY
- 8 days ago
- Liberty Mutual Insurance
- Maryland, NY
- 8 days ago
We support our customers 24 hours a day/7 day a week/365 days a year, so our customer service representatives must be flexible to work within the hours of operation, plus weekends and holidays....
Remote Work
Customer Service Representative
- Multi-Color Corporation
- Rochester, NY
- 13 days ago
- Multi-Color Corporation
- Rochester, NY
- 13 days ago
Build your Career with an Industry Leader As the global leader of premium labels, MCC helps brands stand out in competitive markets and inspire positive consumer experiences. Backed by over a...
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
We are seeking a diligent and proactive Customer Service Representative to assist consumers and personal assistants with PPL transfers....
Location(s): 7 World Trade Center, 250 Greenwich Street, New York, New York, 10007, USLine Of Business: Customer, Operations, & Risk OU(COR OU)Job Category: Corporate ServicesExperience Level:...
JOB TITLE: Customer Service Test Center Manager REPORTS TO: Channel Engagement Manager or Sr. Manager DEPARTMENT: Test Center LOCATION: College Point and Jamica NY (This position manages 3 small...
The Part Time Flexible Customer Service Associate consults with customers on their rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer...
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Demographic Data for New York
Moving to New York? Find some basic demographic data about New York below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in New York
Highest Education Level
Customer Service Representatives in New York offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- Willingness To Learn
- First In, First Out
- Order Entry
- Asset Protection
- Customer Support
- Sales Leadership
- Baking
- Courteous
- Point-of-Sale System
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Scanning
- Reimbursement
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- Sales
- Filing
- Reporting
- English
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
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