Customer Service Representative Jobs in New York

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 812 Jobs

We support our customers 24 hours a day/7 day a week/365 days a year, so our customer service representatives must be flexible to work within the hours of operation, plus weekends and holidays....

Remote Work

Client Service Associate

  • Buffalo, NY
  • 25 days ago
  • Buffalo, NY
  • 25 days ago

Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...

Client Service Representative (Remote, PA)

  • Boston, NY
  • 3 hours ago
  • Boston, NY
  • 3 hours ago

Summary The Client Service Representative will be responsible for managing customer interactions and supporting La Colombes B2B (wholesale), DTC (Direct-to-Consumer), and retail business channels....

Remote Work

Customer Service Test Center Administrator

  • Brooklyn, NY
  • 10 hours ago
  • Brooklyn, NY
  • 10 hours ago

JOB TITLE: Customer Service Test Center Administrator REPORTS TO: Customer Service Test Center Manager DEPARTMENT: Test Center LOCATION: Brooklyn NY TEST CENTER ADDRESS: 384 Bridge Street,...

Customer Care Representative I

  • Lake Success, NY
  • 10 hours ago
  • Lake Success, NY
  • 10 hours ago

Preferred Requirements High volume inbound call center experience preferred. Automated Customer Service experience preferred. Multi-tasking and data entry experience preferred....

Private & Commercial Client Services Associate Sr

  • New York, NY
  • 10 hours ago
  • New York, NY
  • 10 hours ago

Position Title Private & Commercial Client Services Associate Sr Location New York, NY 10018 Job Summary The Private & Commercial Client Services Sr Associate provides Clients with high quality,...

Loss Prevention Customer Service Associate II

  • Oceanside, NY
  • 10 hours ago
  • Oceanside, NY
  • 10 hours ago

TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...

Customer Service Representative

  • Elmira, NY
  • 11 hours ago
  • Elmira, NY
  • 11 hours ago

SUMMARY: Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls....

Customer Service Representative - Wholesale

  • Port Washington, NY
  • 11 hours ago
  • Port Washington, NY
  • 11 hours ago

center experience Basic computer skills (MS Word, Excel, Internet) Good communication, time management, and teamwork skills French speakers strongly preferred Responsibilities: Answer high volume of...

Customer Service Associate

  • Troy, NY
  • 11 hours ago
  • Troy, NY
  • 11 hours ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Senior Customer Service Rep

  • Oriskany, NY
  • 11 hours ago
  • Oriskany, NY
  • 11 hours ago

Preferred: Prior Call Center or Customer Service Representative experience is preferred. Strong computer/keyboard skills (ability to type efficiently)....

Administrative/Clerical - Customer Service Rep - Senior

  • Oriskany, NY
  • 11 hours ago
  • Oriskany, NY
  • 11 hours ago

Preferred: Prior Call Center or Customer Service Representative experience is preferred. Strong computer/keyboard skills (ability to type efficiently)....

Remote After Traning- Customer care Advocate

  • Oriskany, NY
  • 11 hours ago
  • Oriskany, NY
  • 11 hours ago

Preferred: Prior Call Center or Customer Service Representative experience is preferred. Strong computer/keyboard skills (ability to type efficiently)....

Remote Customer Service Rep

  • Oriskany, NY
  • 11 hours ago
  • Oriskany, NY
  • 11 hours ago

Preferred: Prior Call Center or Customer Service Representative experience is preferred. Strong computer/keyboard skills (ability to type efficiently)....

Remote Work

Customer Service Rep

  • Oriskany, NY
  • 11 hours ago
  • Oriskany, NY
  • 11 hours ago

Preferred: Prior Call Center or Customer Service Representative experience is preferred. Strong computer/keyboard skills (ability to type efficiently)....

Demographic Data for New York

Moving to New York? Find some basic demographic data about New York below.


Local
National
20,201,017
534,422

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Enhance service representative productivity and personalization in Customer Service Hub
Learn how to configure historical information and communication tools to help your service representatives be more productive. This module explains how to: Learn about the timeline control and how...

Title Synonyms

Users interested in this job title also searched for the following job titles


Salary for Customer Service Representative Jobs in New York

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in New York offer the following education background
Bachelor's Degree
31.0%
High School or GED
27.1%
Associate's Degree
16.2%
Vocational Degree or Certification
12.9%
Master's Degree
7.9%
Some College
2.9%
Some High School
1.0%
Doctorate Degree
0.9%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in New York
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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