Customer Service Representative Jobs in New York
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative
- Tri-Mar Consulting Inc
- Rochester, NY
- 1 day ago
- Tri-Mar Consulting Inc
- Rochester, NY
- 1 day ago
Position: Customer Service Representative Location: Rochester NY Shift: M-F 8:00am - 5:00pm Pay Rate: $17.00 - 22.00/hr....
In Person
Customer Service Representative
- ABC Imaging
- New York, NY
- 5 days ago
- ABC Imaging
- New York, NY
- 5 days ago
Job Overview We are seeking a detail-oriented and customer-focused Customer Service Representative to join our print production team....
In Person- Ability Service Agency, Inc.
- Baldwin, NY
- 13 days ago
- Ability Service Agency, Inc.
- Baldwin, NY
- 13 days ago
Commercial Lines CSR Assistant for established busy independent insurance agency. Candiate should have at least 1-3 years of relevant P & C insurance agency experience, excellent phone etiquette,...
In PersonCustomer Service Representative Ask your recruiter for details about salary!...
In PersonWe are looking for customer focused professionals with healthcare, insurance, or call center experience who can adapt quickly, communicate clearly, and deliver exceptional service....
RemoteWork from Home: Customer Service Representative (Healthcare)
- Sagility
- NY
- 30+ days ago
- NY
- 30+ days ago
Career advancement opportunities: 90% of our leaders started as Customer Service Representatives. Your Role: Handle incoming calls promptly and professionally....
RemoteCustomer Service Representative- Part Time
- Forward Air
- Queens Village, NY
- 3 days ago
- Queens Village, NY
- 3 days ago
Position: Customer Service Representative Compensation: $20 per hour Schedule: Monday-Friday 3:30pm-10pm Job Description: The Customer Service Representative fields external customer questions, complaints...
In Person Part TimeDelivery Station Customer Service Associate, DSL
- Amazon
- New Windsor, NY
- 3 hours ago
- New Windsor, NY
- 3 hours ago
At Amazon, our mission is to be Earths most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand...
In PersonBilingual Multi-Location Customer Service Specialist (Spanish)
- Sherwin Williams
- Queens Village, NY
- 10 hours ago
- Queens Village, NY
- 10 hours ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
In PersonCustomer Service Representative A global leader in power and transmission solutions for professional Security, Surveillance, Access Control and Fire applications seeks a Customer Service Representative...
In Person Full TimeJob Summary We are seeking experienced Customer Service Representatives for two temp-to-hire opportunities in Schenectady, NY....
In PersonJob Summary We are seeking a Customer Service & Research Communicator for a contract, temporary-to-permanent opportunity in Buffalo, NY. This role is a great fit for someone who enjoys speaking...
In PersonCustomer Service and Order Entry Specialist
- Randstad
- Farmingdale, NY
- 13 hours ago
- Farmingdale, NY
- 13 hours ago
oin Our Team: Customer Service & Order Entry Specialist Company: Accurate Ingredients, Inc. Compensation: $25.00 / hr Job Type: Full-Time Are you a highly organized self-starter with a knack for...
In PersonCustomer Support Specialist (Accounts Receivable)
- Randstad
- New York, NY
- 13 hours ago
- New York, NY
- 13 hours ago
We are seeking a detail-oriented Customer Support Specialist for a 2-month temporary contract to bridge the gap between our Customer Service and Finance departments. In this role, you will support...
In PersonWrites contracts, process reservations, and assigns equipment Quotes rental rates during the phone conversation (one call resolution)....
In PersonDemographic Data for New York
Moving to New York? Find some basic demographic data about New York below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in New York
Highest Education Level
Customer Service Representatives in New York offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Check Cashing
- Service Sales
- Inbound
- Bathroom Remodeling
- First In, First Out
- Asset Protection
- Restocking
- Order Entry
- Customer Support
- Order Processing
- Sales Leadership
- Payment Processing
- Resolution
- Willingness To Learn
- Courteous
- Client Services
- Loading & Unloading
- Discretion
- Merchandising
- Housekeeping
- Inbound/Outbound Calling
- Customer Satisfaction
- Cashier Skills
- Reimbursement
- Energetic
- Stocking
- Relationship Management
- Retail
- Friendliness
- High School Diploma
- Listening
- Customer Relations
- Driving
- Telephone Skills
- English
- Punctual
- Filing
- Spanish
- Inventory Management
- Policy Development
- Multitasking
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Computer Skills
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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