Customer Service Representative Jobs in New York

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 60 Jobs

Remote - Healthcare Customer Service Specialist

  • Sagility
  • NY
  • 5 days ago
  • NY
  • 5 days ago

We are looking for customer focused professionals with healthcare, insurance, or call center experience who can adapt quickly, communicate clearly, and deliver exceptional service....

Remote

Career advancement opportunities: 90% of our leaders started as Customer Service Representatives. Your Role: Handle incoming calls promptly and professionally....

Remote

Customer Service Specialist I (10:00am - 6:30pm ET)

  • QuidelOrtho Corporation
  • Rochester, NY
  • 22 hours ago
  • Rochester, NY
  • 22 hours ago

The Opportunity QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in...

Hybrid

Customer Service Specialist 1 (10:00am - 6:30pm ET)

  • QuidelOrtho
  • Rochester, NY
  • 1 day ago
  • Rochester, NY
  • 1 day ago

The Opportunity QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in...

Hybrid

Sr. Client Service Specialist - Installation & Technical Support

  • KeyBank
  • Albany, NY
  • 1 day ago
  • Albany, NY
  • 1 day ago

Location: For Those Who Work At Home, Ohio Position Location Policy General Location: Open to candidates within the United States. Hybrid Requirement (if within specific cities): If the selected...

Remote

Customer Success Representative (Remote)

  • Heather Birch
  • New York, NY
  • 1 day ago
  • New York, NY
  • 1 day ago

Remote Position | Flexible Schedule | Training Provided We are currently seeking a Customer Success Representative to join our remote team and help deliver outstanding support and service to our...

Remote

Come join our thriving team as a Remote Customer Service Representative!...

Remote

Client Service Rep. (Hybrid- Long Island, NY)

  • Broadridge
  • Edgewood, NY
  • 1 day ago
  • Edgewood, NY
  • 1 day ago

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If youre passionate about developing your career, while helping others along the way, come join...

Hybrid

Senior Managr Global Customer Service

  • Fuji film Diosynth BioTechnologies
  • Valhalla, NY
  • 1 day ago
  • Valhalla, NY
  • 1 day ago

Position Overview Fujifilm is seeking a Senior Manager of Global Customer Service to lead the end-to-end customer service strategy and execution globally for Digital Commerce. This role is...

Remote

Bilingual Customer Service Representative

  • TEKsystems
  • New York, NY
  • 3 days ago
  • New York, NY
  • 3 days ago

Job Title: Bilingual Customer Service Representative Job Description This role supports a national shareholder communications campaign focused on proxy season, helping public companies manage their...

Remote Contract

Customer Service Represnetative

  • TEKsystems
  • Albany, NY
  • 3 days ago
  • Albany, NY
  • 3 days ago

We are hiring immediately for 6 Customer Service Representatives... Hybrid schedule!...

Hybrid

Customer Service Specialist

  • Prestige Brands Holdings, Inc.
  • Tarrytown, NY
  • 3 days ago
  • Tarrytown, NY
  • 3 days ago

Prestige Consumer Healthcare is a company that focuses on product innovation and quality in the over-the-counter healthcare and women's health categories to better improve the lives of our...

Hybrid

Hybrid Customer Service Representative - Entry Level

  • TEKsystems
  • Albany, NY
  • 4 days ago
  • Albany, NY
  • 4 days ago

Position Overview We are seeking a detail-oriented and customer-focused professional to join our Call Center team. In this role, you will provide support to providers by responding to inquiries...

Hybrid

Client Service Specialist

  • Franklin Resources
  • New York, NY
  • 4 days ago
  • New York, NY
  • 4 days ago

O'Shaughnessy Asset Management (OSAM) is owned by Franklin Templeton, a dynamic firm that spans asset management, wealth management, and fintech, giving us many ways to help investors make...

Hybrid

Customer Care Representative

  • Bioventus
  • Amsterdam, NY
  • 5 days ago
  • Amsterdam, NY
  • 5 days ago

Are you ready to work for a more active world? At Bioventus, our business depends on developing our people. We invest in you and challenge you to be the best. We value our colleagues for their...

Hybrid

Demographic Data for New York

Moving to New York? Find some basic demographic data about New York below.


Local
National
20,201,017
534,422

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Call Center Training: Duties of the Customer Service Representative
A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...

Title Synonyms

Users interested in this job title also searched for the following job titles


Salary for Customer Service Representative Jobs in New York

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in New York offer the following education background
Bachelor's Degree
31.6%
High School or GED
26.1%
Associate's Degree
16.4%
Vocational Degree or Certification
12.9%
Master's Degree
8.2%
Some College
2.9%
Doctorate Degree
1.0%
Some High School
1.0%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in New York
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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