Customer Service Representative Jobs in New York
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Remote Gold Customer Service Representative Bilingual Spanish English
- Liberty Mutual Insurance
- Maryland, NY
- 6 days ago
- Liberty Mutual Insurance
- Maryland, NY
- 6 days ago
We support our customers 24 hours a day/7 day a week/365 days a year, so our customer service representatives must be flexible to work within the hours of operation, plus weekends and holidays....
Remote WorkCustomer Service Representative Ask your recruiter for details about salary! At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities....
Staples is business to business.Youre what binds us together. Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies....
We provide the finest plumbing service in the Capital district. We are a 4.9 Google rated 100 year old company in downtown Albany and growing in skilled trades. Candidates need to be comfortable...
Location: 370 Orchard Park Road West Seneca, NY 14224 Availability Requirement for this role: Morning, afternoon, evening (includes weekends). Age Requirement: Must be 18 years or older Time Type:...
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Ready to do your best work? Interested in a minimum starting hourly rate of $15.50 per hour - $17.85 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are...
Minimum Hourly Rate: $16.50 Maximum Hourly Rate: $16.50 Monthly Commission Opportunity Shift Premium may Apply Immediately hiring! If the idea of spending the day a sitting behind a desk in a call...
Help Wanted: front desk, customer service Location: Windy Farm Garden Center, (established family owned) in Yonkers, New York Position: customer Service/retail sales - full-time/part-time...
Per Diem - Customer Service Specialist - Middletown, NY
- Middletown, NY
- 15 hours ago
- Middletown, NY
- 15 hours ago
Per Diem - Customer Service Specialist - Middletown, NY Program Support Middletown, New York Newburgh, New York Middletown, New York Description Location: Middletown, NY (Union/Grand locations)...
Customer Service Vendor Manager LVMH Perfumes & Cosmetics - 4.0 New York, NY Job Details Full-time $115,000 - $125,000 a year 11 hours ago Qualifications Senior level AI Leadership Communication...
Bilingual Customer Service Representative - Onsite
- Skaneateles, NY
- 16 hours ago
- Skaneateles, NY
- 16 hours ago
Bilingual Customer Service Representative - Onsite Title: Bilingual Customer Service Representative - Onsite Mandatory skills: Customer Care, Service Support, Order Fulfilment, Microsoft Excel, SAP,...
The Department of Homeless Services is recruiting for six (6) Caseworkers to function as a Customer Service Representatives, who will: -Answer customer calls and provide accurate, satisfactory answers...
Customer Service Liaison, Bureau of Food Safety and Community Sanitation
- New York, NY
- 16 hours ago
- New York, NY
- 16 hours ago
ONLY PERMANENT EMPLOYEES IN THE TITLE AND THOSE THAT ARE REACHABLE ON THE CUSTOMER INFORMATION REPRESENTATIVE CIVIL SERVICE LIST ARE ELIGIBLE TO APPLY. The New York City Department of Health and...
Remote WorkApple Specialist - Retail Customer Service and Sales - (Seasonal)
- White Plains, NY
- 16 hours ago
- White Plains, NY
- 16 hours ago
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared...
Demographic Data for New York
Moving to New York? Find some basic demographic data about New York below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in New York
Highest Education Level
Customer Service Representatives in New York offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Wholesale
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Courteous
- Sales Leadership
- Baking
- Point-of-Sale System
- Resolution
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Telephone Skills
- Decision Making
- Listening
- Retail
- Friendliness
- High School Diploma
- Driving
- Flexibility
- Filing
- English
- Spanish
- Inventory Management
- Policy Development
- Multitasking
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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