Customer Service

Job Summary

We are seeking experienced Customer Service Representatives for two temp-to-hire opportunities in Schenectady, NY. This onsite role supports print and promotional product operations and is ideal for customer-focused professionals who enjoy managing account details, coordinating orders, solving problems, and building long-term client relationships.

This is a strong opportunity for candidates who want to move beyond transactional customer service into a more consultative, account-management-focused environment. The team offers a professional, collaborative workplace with supportive leadership, opportunities for cross-training, and room for long-term growth. Successful candidates will be trusted to work independently, communicate clearly with customers and internal teams, and help ensure orders are completed accurately and on time.

Key Responsibilities

- Serve as the primary point of contact for customer inquiries by phone and email, providing professional and timely support.
- Assist customers with order questions, pricing, timelines, delivery updates, and general account needs.
- Coordinate print and promotional product orders from entry through production and delivery.
- Communicate accurate job details to internal production teams and monitor order progress.
- Resolve customer concerns efficiently, escalate issues when needed, and help ensure on-time delivery.
- Maintain accurate customer records, document interactions, and support long-term client relationships.

Compensation and Benefits

- Pay: $20 to $25 per hour.
- Job type: Contract/temporary, temp-to-hire.
- Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m.
- Location: Schenectady, NY 12302.
- Work arrangement: Onsite only.
- Transportation note: Location is not on bus lines.
- Benefits include health, dental, and vision insurance.
- 401(k) with company match.
- Paid time off, sick time, and paid holidays.
- Life and disability insurance.
- Flexible spending account.
- Tuition reimbursement.
- Employee assistance program.
- Opportunities for growth and cross-training.

Equal Opportunity Employer / Disabled / Protected Veterans

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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additional Skills

Required Qualifications and Skills

- Manage customer accounts and support customer needs from order placement through delivery.
- Coordinate print and promotional product jobs with production teams.
- Track order status, communicate updates, and resolve service or production-related issues.
- Maintain accurate records and provide consultative customer support.

- 2 to 4 years of experience in customer service, sales support, account coordination, or a customer-facing professional role.
- Prior experience in a consultative customer service environment with the ability to work independently.
- Strong verbal and written communication skills.
- Excellent organization, multitasking ability, and attention to detail.
- Comfortable using CRM tools, computer systems, Microsoft Excel, and standard office technology.
- Strong problem-solving skills with a customer-first mindset.
- Ability to communicate clearly with customers, internal teams, and production staff.
- Professional, positive, and reliable approach to daily responsibilities.

Preferred Qualifications

- Experience in manufacturing, print production, promotional products, or a production-focused business environment.
- Background in sales support, customer account management, order coordination, or client services.
- Experience supporting business-to-business customers.
- Ability to understand production timelines, job specifications, and delivery requirements.