Call Center Representative Jobs in New York
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Bryant & Stratton College
- Orchard Park, NY
- 5 days ago
- Orchard Park, NY
- 5 days ago
Location : Orchard Park, NY This position is performed onsite, however, there are opportunities to work a hybrid schedule based on tenure and performance. Position Summary : The Contact Center...
HybridOverview This contact center agent, fully remote position provides efficient and courteous consumer service via various contact center technologies, such as chat, inbound/outbound calls, email,...
Remote- 943366404 CoreLogic Tax Services, LLC
- West Henrietta, NY
- 14 days ago
- West Henrietta, NY
- 14 days ago
Leverage and master the use of multiple contact center management systems/agent desktop software solutions (example Salesforce, Cisco Finesse, Zoho Desk, Freshdesk, Calabrio, Avaya/Verint, Genesys, Five9...
HybridContact Center Customer Care Associate
- CoreLogic
- Rochester, NY
- 14 days ago
- Rochester, NY
- 14 days ago
Leverage and master the use of multiple contact center management systems/agent desktop software solutions (example Salesforce, Cisco Finesse, Zoho Desk, Freshdesk, Calabrio, Avaya/Verint, Genesys, Five9...
HybridAbout Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life....
HybridWork From Home Call Center Representative
- ProAct
- Gouverneur, NY
- 19 days ago
- Gouverneur, NY
- 19 days ago
Scope of Responsibilities: Acquires skillset and knowledge of PBM and mail order resources, within their respective platforms, to effectively answer and document member related inquiries, complete...
RemoteContact Center Representative - Level 1
- Apple Bank
- New York, NY
- 19 days ago
- New York, NY
- 19 days ago
SKILLS, EDUCATION, & EXPERIENCE A high school diploma or GED is required. 0-1 years of experience in a banking environment preferred; call center experience is advantageous, along with familiarity with...
Remote Part TimeHi, we're Brigit! A holistic financial health company helping everyday Americans build a brighter financial future. With a business model that is aligned with our customers, we create transparent,...
HybridMulti-Channel Contact Center Representative
- Tompkins Community Bank
- Batavia, NY
- 30+ days ago
- Batavia, NY
- 30+ days ago
Overview Selected candidate must be able to work in the office three (3) days per week at our Batavia, NY Admin office or Ithaca, NY headquarters office. The Multi-Channel Customer Experience...
HybridDental Call Center Representative
- Open Door Family Medical Center
- Tarrytown, NY
- 30+ days ago
- Tarrytown, NY
- 30+ days ago
Open Door is seeking a Bi-Lingual (English/Spanish) Dental Call Center Representative for its Dental Centers in Westchester and Putnam counties....
HybridCall Center Representative - Debt Counselor Hybrid 2462 010226
- Continental Service Group
- Cheektowaga, NY
- 90+ days ago
- Cheektowaga, NY
- 90+ days ago
Please note, this is a hybrid work opportunity handling Student Loan collections. You must be able to work onsite in our Buffalo, New York Office three (3) days per week, every Tuesday, Wednesday...
HybridCall Center Representative - Debt Counselor 2457 121725
- Continental Service Group
- Fairport, NY
- 90+ days ago
- Fairport, NY
- 90+ days ago
Please note, this is a hybrid work opportunity handling Student Loan collections. You must be able to work onsite in our Fairport, New York Office three (3) days per week, every Tuesday, Wednesday...
HybridDemographic Data for New York
Moving to New York? Find some basic demographic data about New York below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in New York
Highest Education Level
Call Center Representatives in New York offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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