Call Center Representative Jobs in New York
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Representative-Family Call Center
- Garden City, NY
- 9 hours ago
- Garden City, NY
- 9 hours ago
NY, is seeking dedicated Call Center Representatives to join our team of professionals on a part time/per diem basis in our Family Call Center....
Client Support Specialist, Employee Health & Benefits
- New York, NY
- 12 hours ago
- New York, NY
- 12 hours ago
We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance...
Contact Center Representative - Evening Remote Customer Service
- Orchard Park, NY
- 1 day ago
- Orchard Park, NY
- 1 day ago
Position Title: Contact Center Representative - Evening Remote Customer Service Position Status : Non-exempt Work Hours: Mon–Fri. Ability to work Evening and Saturday Shifts; Secondary holidays...
Remote WorkJob Description Operates the telephone console, performs communication activities and responsible for various duties. Performs various routine clerical duties. Job Responsibility Operates...
Position Summary: The Call Center Associate II will join our Bronx-Based call center team in order to support the operations of our various health centers. The incumbent must have the drive and...
-Previous customer service &/0r call center experience. -Proficiency in customer service software and multitasking. Benefits: -Competitive salary and comprehensive benefits package....
Global Contact Services is currently looking for Remote Full-Time and Part-Time Associates Job Description: Global Contact Services (GCS) is a long-term contractor for NYC Transit Authority...
-Previous customer service &/0r call center experience. -Proficiency in customer service software and multitasking. Benefits: -Competitive salary and comprehensive benefits package....
Summary: This position is for the Call Center dept. Under the supervision of the Practice Administrator & Nurse, perform routine clerical duties, answer patients' questions or concerns, and other...
Contact Center Representative - Bellevue (Clerical Associate Level IV), Call Center
- New York, NY
- 7 days ago
- New York, NY
- 7 days ago
center operations, customer service and with strong communication skills Highly detail-oriented with the ability to properly prioritize Self-motivated with the ability to work independently Critical...
Job Summary At a Glance Full-time entry-level to mid-level customer service billing issues. Profile: A tech-savvy problem solver who can multitask to repair a variety of services and equipment....
Client Support Specialist __ Location: New York, United States Type: Full-time Department: Financial Markets _ __ Summary eClerx Financial Market Operations is seeking a Client Support Specialist...
J ob Details Client DoorDash Title Call Center Customer Service-I Location RO, USA, NY, New York, 200 Fifth Ave Description Remote Position Hours/Shifts: 4 roles and 4 shifts, DD needs one person...
Remote WorkYour role at BHSN: The Call Center Representative is on the front lines of delivering an exceptional customer experience for those that we serve in those organizations in which we partner....
Remote Call Center Sales Inbound/Outbound Job Description We are seeking phone agents to handle outbound prospective customer leads through our dialer system. The primary role involves screening...
Remote WorkDemographic Data for New York
Moving to New York? Find some basic demographic data about New York below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in New York
Highest Education Level
Call Center Representatives in New York offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Courteous
- Insurance Verification
- Complaint Resolution
- Inside Sales
- Resolution
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Telephone Skills
- Collections
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Punctual
- Verbal Communication
- Microsoft Outlook
- Driving
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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