Call Center Representative Jobs in New York
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
center experience; strong customer service experience Who we are UNFCU is a global not-for-profit financial institution that serves the UN community....
The Call Center Rep is responsible for fielding and managing patient calls related to the recall of medical implants. This role involves providing accurate information, addressing patient...
Overview This contact center agent, fully remote position provides efficient and courteous consumer service via various contact center technologies, such as chat, inbound/outbound calls, email,...
Remote WorkAt New York Life, we're looking for Customer Service Call Center Representatives who are passionate about delivering best-in-class support....
Please note: State agencies that contact job applicants do not usually request personal or financial information via text message or over the phone in connection with your response to a job...
Company located in the Marine Park section of Brooklyn seeks individuals who are outgoing, self-motivated and have a lively personality. Starting salary $16.50 + per hour plus $1000 sign on bonus!...
Contact Center Representative Get to know the business General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one...
Pay Range: $17.50 - $21.53 The Contact Center Agent I is responsible for researching, troubleshooting, and resolving customer inquiries. Provide customers information regarding their deposit and...
Job Summary At a Glance Full-time entry-level to mid-level customer service billing issues. Profile: A tech-savvy problem solver who can multitask to repair a variety of services and equipment....
Set appointments via inbound/outbound calls from our Call Center. Heavy Call Volume at timesUpdate patient demographics and pre-register in EPIC, training will be providedCapture, enter and report...
Call Center Representative - VIVO Pharmacy (Onsite)
- Lake Success, NY
- 8 days ago
- Lake Success, NY
- 8 days ago
Call Center Representative - VIVO Pharmacy (Onsite) Northwell Health $41,780.00 - $64,340.00 / yr Jun 12, 2025 Job Description Operates the telephone console, performs communication activities and responsible...
Major Activities: Work as a member of the RW Support Services team to use their personal experiences to assist team members in engaging and supporting clients in our programs and to ensure they...
Call Center Agent, Leasing (Parker Towers) FLSA Status: Non-Exempt, Hourly Location: New York, NY Worksite Status: Remote/Hybrid Were Beam Living, a multi-family residential property management...
Essential Job Summary: IWS is looking for an experienced Bi-Lingual Spanish Speaking Customer Service CALL CENTER Representative for their Danbury location....
To assist existing and potential members with their telephone and internet requests; explains services, responds to problems, and directs phone calls to the appropriate area. Requirements Assists...
Demographic Data for New York
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Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in New York
Highest Education Level
Call Center Representatives in New York offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Escalation Management
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Telephone Skills
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Driving
- Negotiation
- Punctual
- Investigation
- Microsoft Outlook
- Verbal Communication
- Collaboration
- Interpersonal Skills
- English
- Spanish
- Microsoft PowerPoint
- Policy Development
- Multitasking
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
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