Call Center Representative Jobs in New York

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 87 Jobs

Call Center Representative

  • Lake Success, NY
  • 3 hours ago
  • Lake Success, NY
  • 3 hours ago

Job Description Operates the telephone console, performs communication activities and responsible for various duties. Performs various routine clerical duties. Job Responsibility Operates...

Bilingual Call Center Customer Service Rep - Remote

  • Brooklyn, NY
  • 3 hours ago
  • Brooklyn, NY
  • 3 hours ago

This position requires previous call center experience, strong communication skills, and computer literacy....

Remote Work

Customer Care Associate (Cantonese and Mandarin)

  • New York, NY
  • 8 hours ago
  • New York, NY
  • 8 hours ago

Job Order Number: DG0235553 Job Title: Customer Care Associate (Cantonese and Mandarin) Company: Centene Corporation Location: BROOKLYN, NY Salary: Education: Information Not Provided Experience:...

Senior Customer Care Associate

  • New York, NY
  • 9 hours ago
  • New York, NY
  • 9 hours ago

Senior Customer Care Associate at Lattice New York Senior Customer Care at Lattice The Senior Customer Care Associate is a trusted advisor for our customers and internal team members. You'll...

Call Center Representative

  • East Syracuse, NY
  • 15 hours ago
  • East Syracuse, NY
  • 15 hours ago

Exciting Opportunity with PDS Tech Commercial: Call Center Representative for an HVAC Manufacturer with Customer Service Expertise!...

Aya Healthcare has an immediate opening for the following position: Call Center Agent in New York, NY. This is a 13-week contract position that requires at least one year of Call Center Agent...

Call Center Representative 1, SG-9(NYHELPS) Item# 08224(Multiple)

  • Menands, NY
  • 15 hours ago
  • Menands, NY
  • 15 hours ago

Transfer: For 70.1 transfer to Call Center Representative 1, SG-9, you must have one year of permanent competitive, or 55-b/55-c service in an approved title for transfer allocated to an SG-7 or above...

Remote Work

call center Rep I

  • Albany, NY
  • 1 day ago
  • Albany, NY
  • 1 day ago

Department/Unit: Support Services Call Center Work Shift: Day (United States of America) Salary Range: $38,937.60 - $50,618.88Please See Aramark Staffing Center Please See Aramark Staffing Center...

Call Center Specialist I (FT)

  • Pittsford, NY
  • 1 day ago
  • Pittsford, NY
  • 1 day ago

What does a Call Center Specialist do at Canandaigua National Bank? Location: Pittsford, NY Our team-oriented culture is second to none. What truly sets us apart is the quality and commitment of...

Contact Center Agent I

  • Norwich, NY
  • 1 day ago
  • Norwich, NY
  • 1 day ago

Pay Range: $17.50 - $21.53 The Contact Center Agent I is responsible for researching, troubleshooting, and resolving customer inquiries. Provide customers information regarding their deposit and...

Call Center Customer Service Representative

  • Buffalo, NY
  • 1 day ago
  • Buffalo, NY
  • 1 day ago

Ready, set, go. Put your career in motion with a great, new opportunity. Join the Kelly Professional & Industrial team as a Benefits Customer Service Representative at a premier client near...

Call Center Customer Service Representative

  • Buffalo, NY
  • 1 day ago
  • Buffalo, NY
  • 1 day ago

Ready, set, go. Put your career in motion with a great, new opportunity. Join the Kelly Professional & Industrial team as a Benefits Customer Service Representative at a premier client near...

Call Center Representative

  • Clifton Park, NY
  • 2 days ago
  • Clifton Park, NY
  • 2 days ago

We are seeking enthusiastic and customer-focused Call Center Representatives to join our team!...

Dental Receptionist/ Call Center Representative

  • Albany, NY
  • 3 days ago
  • Albany, NY
  • 3 days ago

Be the Voice & Face of Capital District Oral & Maxillofacial Surgeons - Join Our Team as a Dental Receptionist & Call Center Representative!...

Client Support Specialist

  • New York, NY
  • 5 days ago
  • New York, NY
  • 5 days ago

About the Company: At In All Media, we craft bespoke, highly specialized teams that effortlessly merge with our client's processes and culture, delivering unparalleled results. Our Queens...

Remote Work

Demographic Data for New York

Moving to New York? Find some basic demographic data about New York below.


Local
National
20,201,017
534,422

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Entrenamiento Para Call Center - Training for Call Center
Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...
Call Center Training
Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide those skills. This course will help you improve your phone skills which will...
Effective Questioning for Call Handlers
How an organisation handles phone calls can have a direct impact on its success - a badly handled call can mean limited information that might affect service delivery, customer satisfaction and...

Salary for Call Center Representative Jobs in New York

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in New York offer the following education background
High School or GED
32.8%
Bachelor's Degree
25.1%
Associate's Degree
17.2%
Vocational Degree or Certification
14.9%
Master's Degree
5.2%
Some College
3.4%
Some High School
0.8%
Doctorate Degree
0.6%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Call Center Representatives in New York
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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