Call Center Representative Jobs in New York
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Bilingual Call Center Customer Service Rep English/Russian - REMOTE
- Brooklyn, NY
- 10 hours ago
- Brooklyn, NY
- 10 hours ago
This position requires previous call center experience, strong communication skills, and computer literacy....
Remote WorkA growing company in the Port Washington, NY area is looking for a full-time Call Center Representative to join their team!...
Job Description Operates the telephone console, performs communication activities and responsible for various duties. Performs various routine clerical duties. Job Responsibility Operates...
EDUCATIONAL REQUIREMENTS: Associated Degree Required, Bachelor's Degree Preferred QUALIFICATIONS AND EXPERIENCE: Call Center experience (high call volume) (medical experience preferred) Working knowledge...
Call Center Representative Location: East Syracuse, NY Job ID: #71243 Pay Range: $16-19 ($20 pay rate for bilingual in Spanish) Schedule is Monday to Friday, 8am - 5pm Dealer referrals-getting a customer...
This position requires previous call center experience, strong communication skills, and computer literacy....
Remote WorkJob Order Number: DG0235553 Job Title: Customer Care Associate (Cantonese and Mandarin) Company: Centene Corporation Location: BROOKLYN, NY Salary: Education: Information Not Provided Experience:...
Senior Customer Care Associate at Lattice New York Senior Customer Care at Lattice The Senior Customer Care Associate is a trusted advisor for our customers and internal team members. You'll...
Tech Commercial: Call Center Representative for an HVAC Manufacturer with Customer Service Expertise!...
Call Center Agent contract in New York, NY - Make $1161 - $1391/week (Job #29453
- New York, NY
- 4 days ago
- New York, NY
- 4 days ago
Aya Healthcare has an immediate opening for the following position: Call Center Agent in New York, NY. This is a 13-week contract position that requires at least one year of Call Center Agent...
Call Center Representative 1, SG-9(NYHELPS) Item# 08224(Multiple)
- Menands, NY
- 4 days ago
- Menands, NY
- 4 days ago
Transfer: For 70.1 transfer to Call Center Representative 1, SG-9, you must have one year of permanent competitive, or 55-b/55-c service in an approved title for transfer allocated to an SG-7 or above...
Remote WorkDepartment/Unit: Support Services Call Center Work Shift: Day (United States of America) Salary Range: $38,937.60 - $50,618.88Please See Aramark Staffing Center Please See Aramark Staffing Center...
What does a Call Center Specialist do at Canandaigua National Bank? Location: Pittsford, NY Our team-oriented culture is second to none. What truly sets us apart is the quality and commitment of...
Pay Range: $17.50 - $21.53 The Contact Center Agent I is responsible for researching, troubleshooting, and resolving customer inquiries. Provide customers information regarding their deposit and...
Ready, set, go. Put your career in motion with a great, new opportunity. Join the Kelly Professional & Industrial team as a Benefits Customer Service Representative at a premier client near...
Demographic Data for New York
Moving to New York? Find some basic demographic data about New York below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in New York
Highest Education Level
Call Center Representatives in New York offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Account Management
- Staffing
- Listening
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Microsoft Outlook
- Negotiation
- Investigation
- Verbal Communication
- Typing
- Interpersonal Skills
- Collaboration
- Data Entry
- Multitasking
- Spanish
- English
- Policy Development
- Microsoft PowerPoint
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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