Call Center Representative Jobs in New York
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you'll...
Patient Account Specialist/Call Center-REMOTE
- Clifton Park, NY
- 17 hours ago
- Clifton Park, NY
- 17 hours ago
Overview Employment Type : Full Time REMOTE Benefits : M/D/V, Life Ins., 401(k), PTO, Paid Holidays Clifton Park, New York Pay Range: $20-$22 Hourly JOB SCOPE: Under minimal supervision, is...
Remote Workthe country in search of a Call Center Representative....
Overview This contact center agent, fully remote position provides efficient and courteous consumer service via various contact center technologies, such as chat, inbound/outbound calls, email,...
Remote WorkEmployment Type: Full time Shift: Rotating Shift Description: Full Time - Hours will vary. Business hours are 7 days a week from 5:30am - 7pm. Opportunity to work from home one day a week once...
Remote WorkWe are seeking a dedicated and customer-oriented Call Center Representative to join our team....
Call Center Representative operates the Hospital/Physician's Answering Service communications system....
Added - 08/12/25Remote Call Center Representative - Spanish Bilingual Administrative & ClericalNew York, New York | Remote Bilingual Client Service Representative (Spanish - East Coast Residents Only...
Remote WorkAdded - 08/12/25Remote Call Center Representative - Russian Bilingual Administrative & ClericalNew York, New York | Submit your Resume Job DescriptionRemote Bilingual Client Service Representative Location...
Remote WorkJob Summary: A Call Center Representative is responsible for answering phone calls to the COVID Call Center or APS Service line Call Centers to meet the needs of patients regarding scheduling, updating...
Schedule and/or Coordinate scheduling for all patients/clients calling for all orthopedic, pain management, radiology and strive to provide a one call resolution....
Customer service, retail or call center experience preferred but not required. High school diploma or equivalent required....
Employment Type: Full time Shift: Rotating Shift Description: Full Time - Hours will vary. Business hours are 7 days a week from 5:30am - 7pm. Opportunity to work from home one day a week once...
Remote WorkPlease note: State agencies that contact job applicants do not usually request personal or financial information via text message or over the phone in connection with your response to a job...
Call Center Representative - Full Time Position (Monday - Friday 8:30am-5pm) + Salary range $18-$22 based upon experience + Benefits!...
Demographic Data for New York
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Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in New York
Highest Education Level
Call Center Representatives in New York offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
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