Customer Service & Research

Job Summary

We are seeking a Customer Service & Research Communicator for a contract, temporary-to-permanent opportunity in Buffalo, NY. This role is a great fit for someone who enjoys speaking with people, asking structured questions, and accurately capturing information in a professional call center environment.

As a Customer Service & Research Communicator, you will make outbound calls to customers, prospects, or survey participants, conduct phone interviews, and document responses with accuracy and care. This position offers a consistent weekday schedule, clear expectations, and a supportive team environment designed to help communicators succeed.

Candidates who enjoy routine, professional communication, positive teamwork, and meaningful customer outreach can thrive in this role. Dependable individuals with strong listening skills, attention to detail, and a customer-focused mindset will have the opportunity to grow into a long-term position.

Key Responsibilities

- Make outbound customer service and research calls to customers, prospects, or survey participants.
- Conduct structured phone interviews and guide participants through survey questions.
- Capture, enter, and document customer responses accurately and in a timely manner.
- Maintain a professional, courteous, and positive phone presence during every interaction.
- Follow call scripts, structured questions, and internal processes to support consistent data collection.
- Assist with additional customer outreach, administrative, or call center tasks as needed.

Compensation and Benefits

- Compensation: $18 per hour.
- Schedule: Monday through Friday, 8:00 AM to 4:30 PM.
- Job Type: Contract/Temporary.
- Status: Temporary-to-permanent.
- Location: Buffalo, NY.

Equal Opportunity Employer / Disabled / Protected Veterans

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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additional Skills

Required Qualifications and Skills

- Conduct outbound customer service and research calls in a structured call center setting.
- Complete phone interviews and surveys using scripts and defined question sets.
- Accurately enter, update, and maintain customer or survey response information.
- Support customer outreach and related administrative tasks as assigned.

- 1 to 2 years of customer service, call center, research calling, administrative support, or related experience preferred.
- Strong verbal communication skills and a professional phone presence.
- Ability to follow scripts, ask questions clearly, and listen carefully to responses.
- Strong attention to detail and accuracy when entering information.
- Comfortable working in a fast-paced, structured, and team-oriented environment.
- Dependable, punctual, and able to maintain a positive attitude throughout repetitive calling tasks.
- Basic computer skills and ability to enter data while speaking with callers.

Preferred Qualifications

- Previous outbound call center, survey research, telemarketing, appointment setting, or customer outreach experience.
- Experience using call center systems, customer databases, or data entry platforms.
- Ability to stay organized and focused while managing a high volume of calls.
- Interest in a temporary-to-permanent opportunity with long-term growth potential.