Customer Service Representative Jobs
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative ( Remote )
- Furer Organization
- San Diego, CA
- 2 hours ago
- Furer Organization
- San Diego, CA
- 2 hours ago
Join our esteemed team at Furer Organization as a Customer Service representative! This exceptional opportunity is a remote position specifically open to applicants residing in California....
Remote Work
About the Role The Pharmacy Customer Service Representative is one of the first lines of communication for our patients their family and caregivers healthcare providers and referral sources....
Remote WorkSoar with us at Wawa. We believe we can make life a little better every day one smile, hoagie, or experience at a time. And theres one secret ingredient that truly sets Wawa apart: Our Associates....
Full or Part-Time Customer Service Team Member -64 NEW LOCATION- NOW HIRING
- Bloomington, IN
- 6 hours ago
- Bloomington, IN
- 6 hours ago
Full or Part-Time Customer Service Team Member -64 NEW LOCATION- NOW HIRING 235 S Pete Ellis Dr, Bloomington, IN 47408, USA Req #185 Friday, January 10, 2025 At Crew Carwash, our Purpose is to...
Full or Part-Time Customer Service Team Member 29 1250 S Rangeline Rd, Carmel, IN 46032, USA Req #11 Sunday, February 23, 2025 At Crew Carwash, our Purpose is to Create Smiles and Lifetime...
Commerical Insurance Admin - CSR - Office Manager
- JVRC Insurance
- Westlake Village, CA
- 22 hours ago
- JVRC Insurance
- Westlake Village, CA
- 22 hours ago
We are a well-established Commercial Insurance Agency looking for full time candidates preferably with experience with processing certificates of insurance, insurance Administration, and CSR...
Customer Relations Representative ( Hybrid )
- Globe Life
- Knoxville, TN
- 22 hours ago
- Globe Life
- Knoxville, TN
- 22 hours ago
The Trupiano-Ketron Agency is expanding due to back-to-back years of record growth in our local market. We are looking for a professional, ambitious, and self motivated leader to be a part of our...
Live events are fun. Concerts, sporting events, festivals….we make lifelong memories enjoying live events with friends and family. Companies spend over $600 billion each year taking clients and...
Store Customer Service Specialist - Fulltime (Carmel Mtn)
- San Diego, CA
- 1 day ago
- San Diego, CA
- 1 day ago
The individual selected for this role will be expected to work at Store 701577, located at: 11975 Carmel Mountain Rd, San Diego, CA 92128 This position is essential to the success of our retail...
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
Bilingual Store Customer Service Specialist (Spanish OR Turkish)
- Pitman, NJ
- 1 day ago
- Pitman, NJ
- 1 day ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
As a Customer Service Representative, youll build connections and offer a wide range of products and services to our diverse customer base....
As a Customer Service Representative, youll play a pivotal role in our fast-paced environment by building connections with our diverse customer base, ensuring seamless transactions and exceptional in-store...
Customer Service Representative
- St. Charles/Resurrection Cemeteries
- Farmingdale, NY
- 1 day ago
- St. Charles/Resurrection Cemeteries
- Farmingdale, NY
- 1 day ago
We're looking for someone who's detail-oriented and caring to handle customer service, clerical work, and interacting with the public. If you've got previous experience in customer service and...
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs Nationwide
Highest Education Level
Customer Service Representatives offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- Willingness To Learn
- First In, First Out
- Order Entry
- Asset Protection
- Customer Support
- Sales Leadership
- Baking
- Courteous
- Point-of-Sale System
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Scanning
- Reimbursement
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- Sales
- Filing
- Reporting
- English
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »