Customer Service Representative Jobs

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 14,699 Jobs
Liberty Mutual Insurance

Associate Agent Customer Service Representative

The Agent Customer Service Representative provides support and ease of doing business for our independent agents through offering complete and accurate information while providing a superb experience...

Remote Work
Circle Buick GMC Hummer EV

Automotive Sales BDC

Appointment Coordinator/ Administrative Assistant: Full Time Position COVID precautions in practice for all employees. Facility high touch areas cleaned multiple times daily. Essential Duties:...

Multi-Color Corporation

Mitarbeiter im Customer Service (m/w/d)

Bauen Sie Ihre Karriere bei einem Branchenfuhrer auf Die Multi-Color Corporation stellt Etiketten fur einige der groten Markennamen her, die weltweit in Supermarktregalen, Bars, Restaurants und...

Liberty Mutual Insurance

Associate Gold Customer Service Representative Bilingual Spanish & English

We support our customers 24 hours a day/7 day a week/365 days a year, so our customer service representatives must be flexible to work within the hours of operation, plus weekends and holidays....

Remote Work
Multi-Color Corporation

Customer Service Representative

Build your Career with an Industry Leader As the global leader of premium labels, MCC helps brands stand out in competitive markets and inspire positive consumer experiences. Backed by over a...

General Insurance Services

Client Service Advisor (Hybrid)

The CSA responds to incoming telephone calls, emails and postal mail in addition to quoting and processing applications of new/rewrite business and manages the renewal review process in an...

Liberty Mutual Insurance

Licensed Customer Service Representative

Description Within our Customer Response Center, the Remote Customer Service Representative provides timely, accurate and responsive information and service to policyholders and agents for a division...

Remote Work
Alpha The Agency

Customer Service Rep

Join our team at Alpha The Agency as a Customer Service and Sales Rep in Scottsdale, AZ 85260. We are looking for individuals who are passionate about providing top-notch customer service and are...

TJocelyne Counseling and Consulting Clinic

Client Service Representative

We are currently seeking a dedicated and compassionate Client Service Representative to join our team at the community mental health clinic in Brockton, Massachusetts. As a valued member of our...

Raven Print and Marketing

Customer Service Representative

Customer Service Superstar Wanted - Print, Signs, Apparel & Promotionla Industry Are you a seasoned CSR expert with a passion for delivering exceptional results? We are on the hunt for a true...

Associated Equipment Company

HVAC - Assistant Manager

HVAC – Huntsville - Assistant Manager Associated Equipment Company a Heating and Air Conditioning Distribution Company has a great opportunity for the right candidate at our Huntsville, AL...

AMY LOH INS & FIN SVCS INC

Customer Service

I am currently seeking a Mandarin Speaking full time employees for my insurance and financial services office in Bellevue, WA. Benefits: Hiring bonus Commission and Bonus based on performance...

Furer Organization

Customer Service Representative ( Remote )

Join our esteemed team at Furer Organization as a Customer Service representative! This exceptional opportunity is a remote position specifically open to applicants residing in California....

Remote Work

Front Desk Team Member

Cherrydale Veterinary Clinic (CVC) in Arlington, VA is in search of a Front Desk Team Member. Full time front desk team member needed in our small but busy full service animal practice in...

Liberty Mutual Insurance

Senior Agent Customer Service Rep

Schedule: Full-Time Salary Range: USD $53000.00 - $82000.00 Job Category: Customer Service Pay Philosophy The typical starting salary range for this role is determined by a number of factors...

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Microsoft Learn
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Microsoft Learn
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Microsoft Learn
Enhance service representative productivity and personalization in Omnichannel for Customer Service
With Omnichannel for Customer Service, organizations can offer support across multiple channels and can engage multiple customers simultaneously through dedicated sessions. This feature ensures...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job titles

Salary for Customer Service Representative Jobs Nationwide

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives offer the following education background
Bachelor's Degree
30.9%
High School or GED
27.3%
Associate's Degree
16.1%
Vocational Degree or Certification
13.0%
Master's Degree
7.9%
Some College
2.9%
Some High School
1.0%
Doctorate Degree
0.9%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

Customer Service Representative Related Career Advice Articles

How to become a CSR
How to Become a Customer Service Representative

Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.

Read article »
live chat agent at desk
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?

Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.

Read article »