Customer Service Representative Jobs

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

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Mill Rock Packaging

Strategic Customer Service & Planning Coordinator

Get to know us: Mill Rock Packaging (MRP) is a growing U.S.-based packaging company and a market leader in designing, engineering, and producing high-end, sustainable, and customized graphic...

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Tri-Mar Consulting Inc

Customer Service Representative

Position: Customer Service Representative Location: Rochester NY Shift: M-F 8:00am - 5:00pm Pay Rate: $17.00 - 22.00/hr....

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Director of Customer Success (Remote)

Director of Customer Success (Remote) Join our team at IMI Industrial Services Group as a Director of Customer Success and play a key role in ensuring our customers receive top-notch service and...

Remote
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Comparion Insurance Agency

Comparion Customer Support Specialist

Schedule: Full-Time Salary Range: USD $42000.00 - $84000.00 Job Category: Sales - Comparion Description Comparion Customer Support Specialist - Highly motivated, resourceful and self-directed...

Remote Full Time
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VALLEY INTN'L COLD STG

Customer Service Shipping & Receiving

SUMMARY: 2nd Shift 11am to 7:30pm +/- Responsible for providing a diversity of complex administrative and clerical duties to include but not limited to warehouse and accounting functions with...

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HOLLY HUNT

Customer Service Support

Why join us? For nearly four decades, Holly Hunt has been the defining voice in modern luxury interiors. We offer exquisite furnishings, an unparalleled showroom experience, and unwavering service...

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FM 1488 Animal Medical Center

Customer Service Representative

Our customer service representatives are utilized to the fullest, and our practice culture is like no other....

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ABC Imaging

Customer Service Representative

Customer Service Representative (Print Production & Client Support) Position Summary As a Customer Service Representative at ABC Imaging, you will serve as the primary point of contact for clients,...

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Linxup

Customer Success Specialist ( Hybrid )

  • Linxup
  • Chesterfield, MO
  • 5 days ago
  • Linxup
  • Chesterfield, MO
  • 5 days ago

Linxup offers products and solutions that help thousands of field service fleets solve real business problems. If you’re looking for an opportunity to help make a difference for small businesses,...

Hybrid In Person
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Superior Trailer

Customer Service Rep Hot Opportunity

Join Our Team as a Customer Service Rep at Superior Trailer! Are you passionate about providing exceptional customer service and making a positive impact on people's lives? Do you thrive in a...

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AMY LOH INS AND FINANCIAL SERVICES INC

Customer Services

As our Customer Service Representative, you will be at the forefront of turning opportunities into meaningful customer relationships....

In Person
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AMY LOH INS AND FINANCIAL SERVICES INC

Customer Service Representative

As our Customer Service Representative, you will be at the forefront of turning opportunities into meaningful customer relationships....

In Person
Direct Apply
HOLLY HUNT

Customer Service Specialist

Why join us? For nearly four decades, Holly Hunt has been the defining voice in modern luxury interiors. We offer exquisite furnishings, an unparalleled showroom experience, and unwavering service...

In Person
Quick Apply
Alpha The Agency

Management Trainee

Looking to kickstart your career in management? Alpha The Agency is on the hunt for a motivated individual to join our team as a Management Trainee in Scottsdale, AZ 85260. If you've got a...

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Don Chapin co.

Parts Room / Tool Room Assistant

The Don Chapin Co is seeking applications for a position for TOOL AND PARTS ASSISTANT. This is a full time position. Applicants need to have some experience in processing orders and directives,...

In Person

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Microsoft Learn
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Microsoft Learn
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Coggno
Call Center Training: Duties of the Customer Service Representative
A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...
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Title Synonyms

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Salary for Customer Service Representative Jobs Nationwide

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives offer the following education background
Bachelor's Degree
31.6%
High School or GED
26.1%
Associate's Degree
16.4%
Vocational Degree or Certification
12.9%
Master's Degree
8.2%
Some College
2.9%
Doctorate Degree
1.0%
Some High School
1.0%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

Customer Service Representative Related Career Advice Articles

How to become a CSR
How to Become a Customer Service Representative

Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.

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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?

Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.

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