Customer Service Representative Jobs

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 14,611 Jobs
Memphis Light, Gas and Water

Key Accounts Representative

Key Accounts Representative - ( 250000G8 ) Description The Key Accounts Representative receives and processes customer orders, inquiries and/or complaints covering items or products ordered....

Choice Vets Pet Care

Client Service Representative

We are Choice Vets Pet Care and we are in search of our next team member(s) for our growing hospital! Choice Vets Pet Care is a very busy and rapidly expanding veterinary hospital in Fairview, PA...

Vista Higher Learning

Contracts Opportunity Specialist (Remote)

WHO ARE YOU? You enjoy being the go-to-person for sales teams when they need support with managing and processing RFP responses and customer contracts. You can easily manage multiple projects and...

Remote Work
Gentle Dental

Customer Service Representative

At Gentle Dental, our Customer Service Representative manage patients full cycle from clinical diagnosis to treatment acceptance....

TicketManager

Customer Support Specialist

Live events are fun. Concerts, sporting events, festivals….we make lifelong memories enjoying live events with friends and family. Companies spend over $600 billion each year taking clients and...

Circle Buick GMC Hummer EV

Automotive Sales BDC

Appointment Coordinator/ Administrative Assistant: Full Time Position COVID precautions in practice for all employees. Facility high touch areas cleaned multiple times daily. Essential Duties:...

Applegate Insurance Agency

Insurance - Customer Service Rep ( P & C )

Join Our Team as a Customer Service Insurance Rep (CSR)! Are you an experienced Customer Service Insurance Representative looking to take your career to the next level? Applegate Insurance Agency...

Bilingual Customer Service Representative

JOB DESCRIPTION ADMINISTRATIVE CLERK / REGISTRAR SUPERVISOR: Executive Director JOB SUMMARY: This is a customer service position performing duties of an administrative nature as well as function...

Manchester Insurance

Customer Service

Join Our Team as a Customer Service Representative at Manchester Insurance! We are seeking a licensed 4-40, 20-44, or 220 Customer Service Representative to join our team in Stuart, FL....

Furer Organization

Remote Customer Service - CA Only (Remote)

Join our team at Furer Organization as a Customer Service representative!...

Remote Work

Office Administrator / Customer Service Specialist

Administrative Assistant (Office-Based, Horsham, PA) About Us We’re a small, family-feeling company with over 50 years in business, known for: A modern, clean office in Horsham (Montgomery County)...

General Insurance Services

Client Service Advisor (Hybrid)

The CSA responds to incoming telephone calls, emails and postal mail in addition to quoting and processing applications of new/rewrite business and manages the renewal review process in an...

Alpha The Agency

Customer Service Rep

Join our team at Alpha The Agency as a Customer Service and Sales Rep in Scottsdale, AZ 85260. We are looking for individuals who are passionate about providing top-notch customer service and are...

TJocelyne Counseling and Consulting Clinic

Client Service Representative

We are currently seeking a dedicated and compassionate Client Service Representative to join our team at the community mental health clinic in Brockton, Massachusetts. As a valued member of our...

Veterinary Customer Service Representative

Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary....

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Microsoft Learn
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Microsoft Learn
Enhance service representative productivity and personalization in Omnichannel for Customer Service
With Omnichannel for Customer Service, organizations can offer support across multiple channels and can engage multiple customers simultaneously through dedicated sessions. This feature ensures...
Microsoft Learn
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Register to search for more online courses. >>>

Title Synonyms

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Salary for Customer Service Representative Jobs Nationwide

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives offer the following education background
Bachelor's Degree
31.0%
High School or GED
27.1%
Associate's Degree
16.2%
Vocational Degree or Certification
13.0%
Master's Degree
7.9%
Some College
2.9%
Some High School
1.0%
Doctorate Degree
0.9%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

Customer Service Representative Related Career Advice Articles

How to become a CSR
How to Become a Customer Service Representative

Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.

Read article »
live chat agent at desk
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?

Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.

Read article »