Customer Service Analyst Jobs in New York
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
Shape the future of our customer experiences and directly influence product adoption success. Dive headfirst into dynamic collaborations, and guide customers trust during crucial onboarding...
Full-Time Leasing Consultant/Customer Service Hours: Monday thru Friday 8:30AM-5:00PM, with an occasional Saturday 10AM-4PM Pay Rate: $17.00/hr, plus incentives Assists the Community Manager in...
6102 - East Meadow - 2000 Hempstead Turnpike, East Meadow, New York, 11554 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an...
Description ChargeAfter is pioneering the embedded lending network for point-of-sale consumer financing for merchants and financial institutions (FI). Powered by a network of lenders and a...
At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of...
Client Service Analyst/ Sr. Analyst Intermediary Private Markets Investor Relations
- New York, NY
- 30+ days ago
- New York, NY
- 30+ days ago
The Investor Relations team is dedicated to providing a superior investor experience across its evergreen, open and closed-end funds, including institutional and private wealth investors and...
6105 - Smithtown - 441 Middle Country Road, Smithtown, New York, 11787 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic...
Wealth Management Client Experience Analyst Albany, NY
- Albany, NY
- 60+ days ago
- Albany, NY
- 60+ days ago
MORE ABOUT THIS SKILLSET Partnering with our wealth management clients to provide exceptional client service, operational support and risk management. Answering client questions-on accounts,...
Wealth Management Client Experience Analyst New York, NY
- New York, NY
- 60+ days ago
- New York, NY
- 60+ days ago
MORE ABOUT THIS SKILLSET Partnering with our Private Wealth Clients to provide provide exceptional client service, operational support and risk management. Answering client questions-on accounts,...
Demographic Data for New York
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Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in New York
Highest Education Level
Customer Service Analysts in New York offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- Mainframe Computing
- IT Support
- Help Desk Support
- Call Center Experience
- Order Entry
- Customer Success
- Customer Support
- Order Processing
- Client Services
- Printing
- Resolution
- Retail Sales
- Customer Satisfaction
- Scheduling Appointments
- General Repair
- Reimbursement
- Technical Support
- Scanning
- Energetic
- Administrative Skills
- Billing
- Retail
- Finance
- Telephone Skills
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Implementation
- Punctual
- Auditing
- Investigation
- Flexibility
- Mentoring
- Data Analysis
- Documentation
- Collaboration
- Sales
- Filing
- Inventory Management
- Microsoft PowerPoint
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Organization
- Customer Service
- Research Skills
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Analyst Related Career Advice Articles
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