Customer Service Analyst Jobs in New York
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
6105 - Smithtown - 441 Middle Country Road, Smithtown, New York, 11787 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic...
Need Call Center Analyst // Brooklyn, NY // 24+ months contract
- New York, NY
- 16 days ago
- New York, NY
- 16 days ago
center experience Multi-tasking skills Ability to work in high paced environment....
About the Role: Grade Level (for internal use): 07 The Role: Client Success Analyst The Team: The Client Success team is composed of global experienced professionals. The buyside and sell side...
Job Category: Technology Pay Grade Range: $17.31 - $40.38 Disclaimer: The base salary range represents the low and high end of Altus Groups Pay Grade Range for this position in the primary work...
Who we are looking for: The Analyst I, Customer Experience role is a critical position in the Customer Experience (CX) department and reports directly to the Sr Manager, Operations & CX. As a...
Demographic Data for New York
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Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in New York
Highest Education Level
Customer Service Analysts in New York offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- Inbound
- Escalation Management
- Customer Success
- Printing
- Retail Sales
- Resolution
- Spreadsheets
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Scheduling Appointments
- Problem Resolution
- General Repair
- Energetic
- Technical Support
- Scanning
- Billing
- General Office Duties
- Telephone Skills
- Administrative Skills
- Retail
- Process Improvement
- Finance
- High School Diploma
- Implementation
- Customer Relationship Management
- Auditing
- Payroll
- Punctual
- Investigation
- Microsoft Outlook
- Verbal Communication
- Collaboration
- Reporting
- Documentation
- Filing
- Bachelor's Degree
- Microsoft PowerPoint
- Inventory Management
- Sales
- Microsoft Office
- Microsoft Excel
- Research Skills
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Analyst Related Career Advice Articles
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