Customer Service Representative Remote & Hybrid Only Jobs in Massachusetts
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Agent II Bilingual (Spanish/English $18.50hr/$1 Pay For Performance Remote)
- SaviLinx
- Lawrence, MA
- 17 hours ago
- Lawrence, MA
- 17 hours ago
JOB TITLE: Customer Service Representative II Phones Bilingual (Spanish/English) ($18.50/hr + $1/pay for performance) DEPARTMENT: Operations REPORTS TO: Supervisor FLSA STATUS: Non-Exempt OUR GUIDING...
RemotePersonal Lines Client Service Specialist
- Arthur J Gallagher & Co.
- North Dartmouth, MA
- 21 hours ago
- North Dartmouth, MA
- 21 hours ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our...
HybridInternational Customer Service Coordinat
- Werfen USA, LLC *
- Bedford, MA
- 1 day ago
- Bedford, MA
- 1 day ago
Job Information Number ICIMS-2026-10079 Job function Customer Service Job type Full-time Location Werfen - Bedford - 180 Hartwell Road Bedford, Massachusetts 01730 United States Country United...
RemotePersonal Lines Client Service Specialist
- Gallagher
- Dartmouth, MA
- 2 days ago
- Dartmouth, MA
- 2 days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our...
HybridCustomer Service Agent II Bilingual (Spanish/English $18.50hr/$1 Pay For Performance Hybrid Remote)
- SaviLinx
- Lawrence, MA
- 2 days ago
- Lawrence, MA
- 2 days ago
JOB TITLE: Customer Service Representative II Phones Bilingual (Spanish/English) ($18.50/hr + $1/pay for performance) DEPARTMENT: Operations REPORTS TO: Supervisor FLSA STATUS: Non-Exempt OUR GUIDING...
HybridCustomer Service Associate Representative - Freedom Fertility - Remote
- The Cigna Group
- Boston, MA
- 3 days ago
- Boston, MA
- 3 days ago
Jobs Boston, MA Customer Service Associate Represe The Cigna Group Customer Service Associate Representative - Freedom Fertility - Remote Boston, MA Apply Ready for a job that encourages you to...
Hybrid- Lantheus Holdings, Inc
- North Billerica, MA
- 4 days ago
- North Billerica, MA
- 4 days ago
Description Lantheus (NASDAQ: LNTH) is the leading radiopharmaceutical-focused company, delivering life-changing science to enable clinicians to Find, Fight and Follow disease to deliver better...
HybridSr. Client Service Specialist, Commercial Risk - IAS Northeast
- The Baldwin Group
- Boston, MA
- 5 days ago
- Boston, MA
- 5 days ago
The Sr Client Service Specialist, Commercial Risk works closely with advisors, line-of-business specialists, and dedicated client servicing professionals to analyze client data, evaluate needs,...
HybridAt Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments...
HybridRemote Travel Customer Service Representative (Work From Anywhere)?? We are expanding our team and looking for motivated individuals to join as Remote Travel Customer Service Representative....
RemoteDirector, Strategic Account Liaison
- Intellia Therapeutics
- Cambridge, MA
- 6 days ago
- Cambridge, MA
- 6 days ago
Why Join Intellia? Our mission is to develop curative genome editing treatments that can positively transform the lives of people living with severe and life-threatening diseases. Beyond our...
Hybrid- Falmouth Ice Arena
- East Falmouth, MA
- 11 days ago
- East Falmouth, MA
- 11 days ago
Back Share this job Share on Facebook Share on Whatsapp Share on LinkedIn Share on Twitter Share on Email Customer service support Type remote Location United States, Canada Engagement Permanent |...
RemoteCustomer Support Representative
- The Nagler Group
- Billerica, MA
- 11 days ago
- Billerica, MA
- 11 days ago
About the Opportunity We are partnering with a rapidly growing, independently owned sales and service center that is seeking candidates with 1-3 years of B2B customer service, inside sales, or...
HybridCustomer Support Specialist - Flexible Spending (Remote)
- NFP Corp
- Boston, MA
- 12 days ago
- Boston, MA
- 12 days ago
Who We Are: NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and...
Remote- Eastern Bank Corporation
- Wakefield, MA
- 14 days ago
- Wakefield, MA
- 14 days ago
Call Center experience preferred Service and sales background a plus PC and data entry skills required Proven previous job stability a must Skills/Knowledge: Customer Support Specialist I Excellent...
HybridDemographic Data for Massachusetts
Moving to Massachusetts? Find some basic demographic data about Massachusetts below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Massachusetts
Highest Education Level
Customer Service Representatives in Massachusetts offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Check Cashing
- Service Sales
- Inbound
- Bathroom Remodeling
- First In, First Out
- Asset Protection
- Restocking
- Order Entry
- Customer Support
- Order Processing
- Sales Leadership
- Payment Processing
- Resolution
- Willingness To Learn
- Courteous
- Client Services
- Loading & Unloading
- Discretion
- Merchandising
- Housekeeping
- Inbound/Outbound Calling
- Customer Satisfaction
- Cashier Skills
- Reimbursement
- Energetic
- Stocking
- Relationship Management
- Retail
- Friendliness
- High School Diploma
- Listening
- Customer Relations
- Driving
- Telephone Skills
- English
- Punctual
- Filing
- Spanish
- Inventory Management
- Policy Development
- Multitasking
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Computer Skills
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »