Call Center Representative Jobs in Massachusetts
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Looking for a sales career where you control your income? Join our team as a Client Relations Specialist and help individuals make informed financial decisions with Indexed Universal Life (IUL)...
Remote WorkJob Details Job Location: Harwich Port Health Center - Harwich Port, MA Salary Range: Undisclosed Description Our Culture: Why work with us? Joining Outer Cape Health Services isn't just about...
SBLI's Customer Success team is seeking a Contact Center professional to provide timely, accurate, and courteous responses to a high volume of phone, chat, and email inquiries from our life...
IMMEDIATE CALL CENTER REPRESENTATIVE NEEDED OPPORTUNITY TO WORK FOR ONE OF THE LARGEST MEDICAL EQUIPMENT PROVIDERS IN THE AREA NATICK, MA (ON SITE) $26/HR Qualifications: + 3 years of call center experience...
JOIN THE CHC FAMILY! Community Health Connections (CHC) is a multi-site, non-profit health care center offering urgent care, primary family medical and pediatric care, preventative and restorative...
Remote WorkLooking for "mothers hours" or per diem work? We have flexible hours available 1-5 days a week, from 8 or 9 AM to 1 or 2 PM Monday through Friday.* Harbor Health is always seeking Per Diem (on...
The Call Center Representative demonstrates an understanding of licensure requirements and department goals....
Call Center Customer Service Representative (Temporary)
- Brockton, MA
- 11 days ago
- Brockton, MA
- 11 days ago
Call Center Customer Service Representative (Temporary) 3.5 3.5 out of 5 stars Brockton, MA 02301 Thank you for visiting HarborOne Bank Careers. We are always looking for talented individuals to...
Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility...
Rockland Trust will be looking to recruit job seekers for all 3positions at the upcoming Recruitment event on April 24th at the NorwoodCareer Center
Description Cornerstone Bank was formed in 2017, born of a long history of supporting the community, and providing a strong foundation to help people and businesses thrive. Serving Worcester...
Industry: Healthcare / Health Services Job Category: Sales / Marketing - Customer Service The Patient Engagement Advocate (Call Center Representative) works within a Patient Engagement Center that helps...
Remote WorkWe are seeking a full-time, 40-hour Call Center Representative to join our team!...
Senior Contact Center Representative - Business Banking Support
- Boston, MA
- 17 days ago
- Boston, MA
- 17 days ago
We are seeking a highly motivated and enthusiastic individual for the role of BPO SPE Voice. The ideal candidate will have 2 to 4 years of experience in customer voice work. This is a...
Remote WorkSr Email/Chat Contact Center Representative - Banking Support
- Boston, MA
- 17 days ago
- Boston, MA
- 17 days ago
Mortgage Customer Support (remote) This is a remote position open to any qualified applicant in the United States. Job Summary Interact over the phone or by chat with customers and internal team...
Demographic Data for Massachusetts
Moving to Massachusetts? Find some basic demographic data about Massachusetts below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Massachusetts
Highest Education Level
Call Center Representatives in Massachusetts offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Courteous
- Insurance Verification
- Complaint Resolution
- Inside Sales
- Resolution
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Telephone Skills
- Collections
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Punctual
- Verbal Communication
- Microsoft Outlook
- Driving
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
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