Call Center Representative Jobs in Massachusetts
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Service Center / Call Center Representative
- IC Federal Credit Union
- Ayer, MA
- 10 hours ago
- Ayer, MA
- 10 hours ago
DESCRIPTIVE SUMMARY Reporting to the Service Center Manager, the Service Center Representative is responsible for providing exceptional support to credit union members and prospective members...
HybridHere at North Easton Savings Bank, we exist to invest our time and resources locally and to improve the quality of living, working and raising a family in each of the communities we serve....
In PersonCall Center Representative, Ambulatory
- Mass General Brigham
- Northampton, MA
- 1 day ago
- Northampton, MA
- 1 day ago
We are seeking a full-time, 40-hour Call Center Representative to join our team!...
In Person. • 1 year of experience in a community health center and/or a professional or business environment, previous Call Center experience desired. • Excellent customer service and verbal and written communication...
In Person- Montachusett Regional Transit Authority
- Leominster, MA
- 1 day ago
- Leominster, MA
- 1 day ago
Qualifications : High School Diploma or equivalent required Prior call center experience preferred Excellent listening and communication skills both written and verbal Must be able to maintain confidentiality...
In PersonThree (3) years of customer service or call center experience working in billing, collections, or insurance. 3....
In Person- Community Health Connections
- Fitchburg, MA
- 2 days ago
- Fitchburg, MA
- 2 days ago
JOIN THE CHC FAMILY! Community Health Connections (CHC) is a multi-site, non-profit health care center offering urgent care, primary family medical and pediatric care, preventative and restorative...
In PersonPatient Access Rep - Call Center - Amesbury
- Beth Israel Lahey Hospital
- Cambridge, MA
- 2 days ago
- Cambridge, MA
- 2 days ago
When you join the growing BILH team, you're not just taking a job, youre making a difference in peoples lives. Call Center - Monday7:30 am - 4:00 pm Tuesday 7:30 am - 4:00 pm Wednesday7:30 am -...
In PersonAre you looking for a team-oriented customer service environment with the opportunity for stability and long-term growth? We are a rapidly growing provider of specialty equipment to consumers...
In PersonJobs Boston, MA Call Center Representative III Trustmark Call Center Representative III Boston, MA Apply Trustmark's mission is to improve wellbeing - for everyone....
In Personand that starts with our Call Center Representatives. We take pride in the care and excellent service provided by our call center staff. We handle it all?...
In PersonEDUCATION and/or EXPERIENCE High School Diploma or GED required 12 months retail customer facing related experience (does not need to have banking or call center experience) Strong attention to detail...
In PersonDescription At EBI we're committed to providing deep technical, industry and commercial real estate expertise to help our clients navigate complexity and realize maximum value for their assets....
In PersonJobs Boston, MA Call Center Representative II Trustmark Call Center Representative II Boston, MA Apply Trustmark's mission is to improve wellbeing - for everyone....
In PersonCall Center Representative - Pittsfield,
- Berkshire Bank
- Pittsfield, MA
- 12 days ago
- Pittsfield, MA
- 12 days ago
Back 207d Call Center Representative #1382 Pittsfield, Massachusetts, United States Apply X Facebook LinkedIn Email Copy Job Description Division: Retail Banking Department: Call Center Reports to:...
In PersonDemographic Data for Massachusetts
Moving to Massachusetts? Find some basic demographic data about Massachusetts below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Massachusetts
Highest Education Level
Call Center Representatives in Massachusetts offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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