Call Center Representative Jobs in Massachusetts
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Clean Harbors is looking for an Emergency Call Center Representative. This role will be responsible for operation of the 24-Hour Emergency Operations Center. Why work for Clean Harbors?...
Clean Harbors is looking for an Emergency Call Center Representative. This role will be responsible for operation of the 24-Hour Emergency Operations Center. Why work for Clean Harbors?...
Overview Tufts Technology Services (TTS) is a university-wide service organization committed to delivering adaptable, results driven technology solutions in support of Tufts mission of teaching,...
Overview Tufts Technology Services (TTS) is a university-wide service organization committed to delivering adaptable, results driven technology solutions in support of Tufts’ mission of teaching,...
Call center experience, preferred. Exceptional customer service, active listening, and verbal and written communication skills. High degree of tact and discretion....
Experience and Skills: Duties & Responsibilities High School diploma or equivalent, required 2 - 3 years' Call center experience, required Healthcare call center experience, preferred Exceptional customer...
Call Center Representative: Up to \$70,000-85,000! Rite Window, a proud company of the Renuity family, where innovation and excellence drive everything we do....
Triage Specialist/ Call Center Specialist II, Crisis Services - FSW
- Leominster, MA
- 9 days ago
- Leominster, MA
- 9 days ago
Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Non-Exempt Schedule...
Call Center Customer Service Representatives Location: WINDSOR, CT SITE Job #2333592 ROLE HIGHLIGHTS: The Customer Service Representative I is responsible for receiving and processing customer...
Call Center Representative/Member Advocate Healthcare Financial, Inc....
At Rockland Trust, we believe that each relationship matters and that starts with our Call Center Representatives....
POSITION SUMMARY: The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling...
The purpose of the Client Support Specialist II is to provide daily support for commercial clients using our cash management products and services. This candidate will provide our clients with...
Contact Center Representative Department : Contact Center Work Arrangement: This is a remote position upon completion of in-house training in Pittsfield, MA. We are guided by our IDEA principles –...
Call center experience a plus. Weekend availability required (we offer shift differential pay!). Excellent oral and written communication skills....
Remote WorkDemographic Data for Massachusetts
Moving to Massachusetts? Find some basic demographic data about Massachusetts below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Massachusetts
Highest Education Level
Call Center Representatives in Massachusetts offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
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