Call Center Representative Jobs in Massachusetts
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center experience preferred Service and sales background a plus Skills/Knowledge: Excellent written communication skills...
Call Center Representative (Onsite Chelmsford, MA) Why Work Here? Innovative Environment: develops products that directly save lives and improve patient outcomes....
The Banking Call Center Representative is responsible for handling inbound and outbound customer calls, assisting clients with banking transactions, resolving inquiries, and providing information about...
Customer service and/or call center experience required 4. Healthcare setting experience strongly preferred 5....
Call Center Representative $24/HR - IMMEDIATE HIRE
- Chelmsford, MA
- 2 days ago
- Chelmsford, MA
- 2 days ago
TEKsystems Call Center Representative $24/HR - IMMEDIATE HIRE in Chelmsford , Massachusetts IMMEDIATE CALL CENTER/ORDER ENTRY JOB OPPORTUNITY OPPORTUNITY TO WORK WITH ONE OF LARGEST MEDICAL DEVICE DISTRIBUTION...
TEKsystems Call Center Representative in Chelmsford , Massachusetts Description Call Center Representative is responsible for assisting customers via phone within a fast-paced call center environment...
Site: Newton-Wellesley Hospital At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our missionfrom doctors, nurses, business people and tech experts,...
At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the healthcare financial experience for all by providing a connected platform that bridges the gaps and...
Part Time Call Center Representative, Patient Call Center
- Bedford, MA
- 9 days ago
- Bedford, MA
- 9 days ago
Location: Bedford, Ma; Onsite Purpose R epresent our clients in a professional and courteous manner; provide support and service to our patients via telephone, fax and mail. Duties and...
Call Center Agent Fitchburg, MA Description Westaff is looking for a Call Center Agent in the Fitchburg, MA Area for Immediate Start! Pay: $16.83/hr Location: Fitchburg, MA Schedule Training Two...
JOIN THE CHC FAMILY! Community Health Connections (CHC) is a multi-site, non-profit health care center offering urgent care, primary family medical and pediatric care, preventative and restorative...
We are seeking a Call Center Representative to serve as a vital resource for patients and their families, ensuring seamless access to online healthcare tools....
When you join the growing BILH team, you're not just taking a job, youre making a difference in peoples lives. This position is located at 1 Brookline Place. The Department of Anesthesia, Critical...
Call center experience a plus. Weekend availability required (we offer shift differential pay!). Excellent oral and written communication skills....
Remote WorkJob Type: Regular Time Type: Full time Work Shift: Day (United States of America) FLSA Status: Non-Exempt When you join the growing BILH team, you're not just taking a job, youre making a...
Demographic Data for Massachusetts
Moving to Massachusetts? Find some basic demographic data about Massachusetts below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Massachusetts
Highest Education Level
Call Center Representatives in Massachusetts offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Claims
- Resolution
- Inside Sales
- Customer Satisfaction
- Scheduling Appointments
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- QuickBooks
- Customer Relations
- Listening
- Microsoft Windows
- Staffing
- Collections
- Telephone Skills
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Punctual
- Investigation
- Microsoft Outlook
- Verbal Communication
- Written Communication
- Data Entry
- Typing
- Spanish
- Multitasking
- Interpersonal Skills
- Collaboration
- Sales
- English
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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