Call Center Representative Jobs in Massachusetts
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than...
Crisis Call Center Specialist II, 40 hours, Evenings
- Leominster, MA
- 4 days ago
- Leominster, MA
- 4 days ago
Are you a current UMass Memorial Health caregiver? Apply now through Workday. Exemption Status: Non-Exempt Schedule Details: Monday, Sunday, Thursday, Tuesday, Wednesday Scheduled Hours:...
Make an impact in your community through a career in health care! Community Health Connections (CHC), founded on February 25, 2002, is a mainstay for compassionate care, regardless of income or...
Call Center Specialist Seeking a full time Call Center Specialist 40 hours per week, including Saturday s, to process member transactions, resolve member issues to completion, answer inbound...
center experience Windows Microsoft Office Haitian Creole Data entry Portuguese Computer skills Phone etiquette Entry level Full Job Description FFR is a leader in providing revenue cycle management...
Client Relations Specialist 15% Commission + Paid RealEstate Cours
- Beverly, MA
- 11 days ago
- Beverly, MA
- 11 days ago
Client Relations Specialist - 15% Commission + Paid RealEstate Cours (North Shore) Confidant RE image 1 of 1 compensation: commission starting at 15% employment type: job title: Client Relations...
Remote WorkAs an Intake Call Center Representative, you'll be an essential part of our administrative support team....
Schedule: Part-time 20-25 hours a week during business hours (between 8a-6p Mon-Fri) Office Location: Shrewsbury, Massachusetts (80% remote schedule after on-site training is complete) Rate: 17.50...
Call Center Representative Job Locations US-MA-Wilmington Posted Date 2 days ago (7/31/2025 8:21 PM) Job ID 2025-3479 # of Openings 10 Pos....
Working under the supervision of the Call Center and Onboarding team supervisor, the Call Center technician will act as the first point of contact for those who currently utilize our pharmacy...
This is a M-F part time position (5 hour shifts between hours of 8a-5p) with the potential to transition to Full Time. The Call Center Agent/Office Administrative Assistant primary responsibility...
POSITION SUMMARY: The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling...
We are seeking a full-time, 40-hour Call Center Representative to join our team!...
Call Center Customer Service Representative
- East Taunton, MA
- 22 days ago
- East Taunton, MA
- 22 days ago
Overview Do you have a passion for service, a curiosity for technology, and love to solve problems? If so, WELCOME HOME to a career with Jordan's Furniture! We are looking for motivated, problem...
Part-time Call Center Customer Service Representative
- Taunton, MA
- 24 days ago
- Taunton, MA
- 24 days ago
Overview Do you need a part time schedule and have a passion for service, a curiosity for technology, and love to solve problems? If so, WELCOME HOME to a career with Jordan's Furniture! We are...
Demographic Data for Massachusetts
Moving to Massachusetts? Find some basic demographic data about Massachusetts below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Massachusetts
Highest Education Level
Call Center Representatives in Massachusetts offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
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