Call Center Representative Jobs in Massachusetts

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 38 Jobs

Client Support Specialist

  • Boston, MA
  • 7 hours ago
  • Boston, MA
  • 7 hours ago

At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than...

Room Service Call Center Rep.

  • Newton, MA
  • 19 hours ago
  • Newton, MA
  • 19 hours ago

Site: Newton-Wellesley Hospital At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our missionfrom doctors, nurses, business people and tech experts,...

Contact Center Representative R36988

  • Holyoke, MA
  • 1 day ago
  • Holyoke, MA
  • 1 day ago

Fast Paced Employee Engagement opportunities Top level Diversity & Inclusion RESPONSIBILITIES: The Call Center representative is responsible for receiving and responding to inbound calls from patients...

Call Center Representatives

  • Boston, MA
  • 2 days ago
  • Boston, MA
  • 2 days ago

We are looking for experienced Call Center Representatives on 1st & 2nd shift. This is a temp-to-perm opportunity....

Call Center Rep - Medford Sq

  • Medford, MA
  • 2 days ago
  • Medford, MA
  • 2 days ago

We are currently looking for a Call Center Representative to join the team in Medford, MA....

Call Center Specialist

  • Fitchburg, MA
  • 3 days ago
  • Fitchburg, MA
  • 3 days ago

JOIN THE CHC FAMILY! Community Health Connections (CHC) is a multi-site, non-profit health care center offering urgent care, primary family medical and pediatric care, preventative and restorative...

Call Center Representative Level I (Temporary)-Cape Verdean Creole

  • Dorchester, MA
  • 3 days ago
  • Dorchester, MA
  • 3 days ago

The Call Center Representatives consistently provide exceptional customer service to the patients and other callers....

Call Center Representative Level 1 (Temporary)-Spanish

  • Dorchester, MA
  • 3 days ago
  • Dorchester, MA
  • 3 days ago

The Call Center Representatives consistently provide exceptional customer service to the patients and other callers....

Call Center Specialist- Behavioral Health

  • Fitchburg, MA
  • 3 days ago
  • Fitchburg, MA
  • 3 days ago

**JOIN THE CHC FAMILY!** **Community Health Connections (CHC) is a multi-site, non-profit health care center offering urgent care, primary family medical and pediatric care, preventative and...

Call Center Representative Whitinsville, MA, US 2 days agoRegular Full-Time

  • Northbridge, MA
  • 5 days ago
  • Northbridge, MA
  • 5 days ago

role as a Call Center Representative....

Intake Call Center Representative

  • Boston, MA
  • 5 days ago
  • Boston, MA
  • 5 days ago

As an Intake Call Center Representative, you'll be an essential part of our administrative support team....

Job Listing ID: 4304052 Job Title: Customer Service Call Center Representative - Accredo - Remote Application Deadline: Open Until FilledJob Location: Salem Date Posted: 07/03/2025Hours Worked Per Week...

Remote Work

Call Center Representative

  • West Springfield, MA
  • 8 days ago
  • West Springfield, MA
  • 8 days ago

Call Center Representative | Total Remodeling & Repair Full-time Location: West Springfield, MA Job Summary: We're seeking friendly, motivated, and reliable Call Center Representatives to join our growing...

Outbound Call Center Representative

  • Bedford, MA
  • 8 days ago
  • Bedford, MA
  • 8 days ago

Submit your resume and a brief introduction today. a job alert for this search Call Center Representative Bedford, New Hampshire, United States...

Call Center Agent (Part-Time)-1

  • Woburn, MA
  • 9 days ago
  • Woburn, MA
  • 9 days ago

Return to Job Search Call Center Agent (Part-Time)-1 U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in...

Demographic Data for Massachusetts

Moving to Massachusetts? Find some basic demographic data about Massachusetts below.


Local
National
7,029,832
179,192

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Entrenamiento Para Call Center - Training for Call Center
Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...
Call Center Training
Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide those skills. This course will help you improve your phone skills which will...
Effective Questioning for Call Handlers
How an organisation handles phone calls can have a direct impact on its success - a badly handled call can mean limited information that might affect service delivery, customer satisfaction and...

Salary for Call Center Representative Jobs in Massachusetts

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Massachusetts offer the following education background
High School or GED
32.8%
Bachelor's Degree
25.1%
Associate's Degree
17.2%
Vocational Degree or Certification
14.9%
Master's Degree
5.2%
Some College
3.4%
Some High School
0.8%
Doctorate Degree
0.6%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Call Center Representatives in Massachusetts
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



Call Center Representative Related Career Advice Articles

How to become a CSR
How to Become a Customer Service Representative

Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.

Read article »
live chat agent at desk
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?

Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.

Read article »