Call Center Representative Jobs in Massachusetts
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than...
Site: Newton-Wellesley Hospital At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our missionfrom doctors, nurses, business people and tech experts,...
Fast Paced Employee Engagement opportunities Top level Diversity & Inclusion RESPONSIBILITIES: The Call Center representative is responsible for receiving and responding to inbound calls from patients...
We are looking for experienced Call Center Representatives on 1st & 2nd shift. This is a temp-to-perm opportunity....
We are currently looking for a Call Center Representative to join the team in Medford, MA....
JOIN THE CHC FAMILY! Community Health Connections (CHC) is a multi-site, non-profit health care center offering urgent care, primary family medical and pediatric care, preventative and restorative...
Call Center Representative Level I (Temporary)-Cape Verdean Creole
- Dorchester, MA
- 3 days ago
- Dorchester, MA
- 3 days ago
The Call Center Representatives consistently provide exceptional customer service to the patients and other callers....
Call Center Representative Level 1 (Temporary)-Spanish
- Dorchester, MA
- 3 days ago
- Dorchester, MA
- 3 days ago
The Call Center Representatives consistently provide exceptional customer service to the patients and other callers....
**JOIN THE CHC FAMILY!** **Community Health Connections (CHC) is a multi-site, non-profit health care center offering urgent care, primary family medical and pediatric care, preventative and...
Call Center Representative Whitinsville, MA, US 2 days agoRegular Full-Time
- Northbridge, MA
- 5 days ago
- Northbridge, MA
- 5 days ago
role as a Call Center Representative....
As an Intake Call Center Representative, you'll be an essential part of our administrative support team....
Customer Service Call Center Representative - Accredo - Remote
- Salem, MA
- 6 days ago
- Salem, MA
- 6 days ago
Job Listing ID: 4304052 Job Title: Customer Service Call Center Representative - Accredo - Remote Application Deadline: Open Until FilledJob Location: Salem Date Posted: 07/03/2025Hours Worked Per Week...
Remote WorkCall Center Representative | Total Remodeling & Repair Full-time Location: West Springfield, MA Job Summary: We're seeking friendly, motivated, and reliable Call Center Representatives to join our growing...
Submit your resume and a brief introduction today. a job alert for this search Call Center Representative Bedford, New Hampshire, United States...
Return to Job Search Call Center Agent (Part-Time)-1 U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in...
Demographic Data for Massachusetts
Moving to Massachusetts? Find some basic demographic data about Massachusetts below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Massachusetts
Highest Education Level
Call Center Representatives in Massachusetts offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Account Management
- Telephone Skills
- Staffing
- Listening
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Microsoft Outlook
- Driving
- Negotiation
- Investigation
- Verbal Communication
- Typing
- Interpersonal Skills
- Collaboration
- Data Entry
- Multitasking
- Spanish
- English
- Team Building
- Policy Development
- Microsoft PowerPoint
- Microsoft Office
- Problem Solving
- Sales
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »