Customer Service Analyst Jobs in Massachusetts
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
Who we are With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a...
Why This Role is Important to Arcadia** At Arcadia.io, The Customer Success Analyst (CSA) has complete responsibility for the management of steady state activities for all of Arcadia's...
Sales Consultant - Customer Service
- North Attleboro, MA
- 30+ days ago
- North Attleboro, MA
- 30+ days ago
7262 - North Attleborough - 120 Draper Ave, North Attleboro, Massachusetts, 02760 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide...
Demographic Data for Massachusetts
Moving to Massachusetts? Find some basic demographic data about Massachusetts below.
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in Massachusetts
Highest Education Level
Customer Service Analysts in Massachusetts offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- Mainframe Computing
- IT Support
- Help Desk Support
- Call Center Experience
- Order Entry
- Customer Success
- Customer Support
- Order Processing
- Client Services
- Printing
- Resolution
- Retail Sales
- Scheduling Appointments
- Customer Satisfaction
- General Repair
- Technical Support
- Scanning
- Energetic
- Administrative Skills
- Billing
- Finance
- Telephone Skills
- Conflict Resolution
- Retail
- High School Diploma
- Troubleshooting
- Implementation
- Punctual
- Auditing
- Investigation
- Flexibility
- Documentation
- Collaboration
- Sales
- Filing
- Reporting
- Inventory Management
- Microsoft PowerPoint
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Analyst Related Career Advice Articles
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