Customer Service Support Lead

Description

Lantheus (NASDAQ: LNTH) is the leading radiopharmaceutical-focused company, delivering life-changing science to enable clinicians to Find, Fight and Follow disease to deliver better patient outcomes. Headquartered in Massachusetts with offices in New Jersey, Canada, Germany, Sweden, Switzerland and United Kingdom, Lantheus has been providing radiopharmaceutical solutions for nearly 70 years.
Today, we're expanding our portfolio and pipeline across oncology, neurology and cardiology. Through recent acquisitions, along with strategic partnerships across the life sciences ecosystem, we are accelerating our efforts to advance precision medicine and improve patient outcomes around the world.
At Lantheus we are purpose-driven, and every employee plays a vital role in our success. We're dedicated to cultivating a high-growth, forward-thinking culture where innovation thrives and diverse perspectives drive meaningful progress.
Join us and be part of a company where your contributions make a real impact, because we know someone's health is in our hands.
Summary of role
We're looking for an enthusiastic and customer-focused Customer Service Support Lead to join our dynamic team. If you have 3+ years of customer service experience and enjoy helping others, we'd love to hear from you.
This role offers remote flexibility, with the opportunity to participate in a hybrid work model for those who prefer in-office collaboration. The schedule is Monday through Friday, 10:30 AM - 7:00 PM EST.
We're seeking a strong communicator and problem-solver who thrives in a fast-paced environment and is dedicated to delivering exceptional customer experiences.

Key Responsibilities/Essential Functions
Customer Account Management
Serve as the primary point of contact for customer account management, handling order placement, inquiries, and complaints via phone and email.
Address a wide variety of customer inquiries, ranging from routine questions to complex special requests.
Support accounts receivable activities and ensure documentation accuracy for all transactions.
Support customers with billing related matters, including invoice questions, purchase order discrepancies, and coordination of issue resolution with internal teams
Order Processing and Fulfillment
Accurately process and monitor product orders using various systems, ensuring timely delivery and adherence to customer requirements.
Determine appropriate facilities to fulfill orders by evaluating factors such as proximity, production schedules, and product decay rates.
Communicate effectively with customers regarding order status, production schedules, and any potential delays, providing alternative solutions as needed.
Issue Resolution and Escalation
Proactively resolve issues related to manufacturing or delivery that may impact customers, ensuring continuity of care for patients.
Investigate and resolve service failures, billing errors, and... For full info follow application link.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities