International Customer Service Coordinat

Job Information
Number
ICIMS-2026-10079
Job function
Customer Service
Job type
Full-time
Location
Werfen - Bedford - 180 Hartwell Road Bedford, Massachusetts 01730 United States
Country
United States
Shift
1st
About the Position

Introduction

Werfen
Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong.
Our success comes from a specific focus in these rapidly evolving diagnostic areas, our commitment to customers, and our dedication to innovation and quality. We're passionate about providing healthcare professionals the most valuable and complete solutions to improve hospital efficiency and enhance patient care.

Overview

Job Summary
The International Customer Service Coordinator I is responsible for processing all customer orders in the system with a high level of accuracy.This role involves issuing credit and debit requests, entering system tickets for discrepancies and interacting with the sales team as needed. The primary focus of this role is ensuring precise and timely order entry.
Position is based in Bedford, MA on a hybrid basis. Employee is anticipated to be onsite Monday, Tuesday, Wednesday, and work remotely Thursday, Friday.

Responsibilities

Key Accountabilities
Process customer orders in the system accurately and efficiently.
Issue credit and debit requests in accordance with company policies.
Enter system tickets to address and resolve order discrepancies.
Interact with the sales team to address order-related queries and issues.
Maintain accurate records of all transactions and communications.
Performs other duties as assigned.
Networking/Key relationships
Internal Client Services teams
Planning Team
Warehouse
Import/Export
Operations & Manufacturing
Marketing
QA/RA

Qualifications

Minimum Knowledge & Experience required for the position:
Associates degree in Business or related field required. Bachelor's degree in Business Administration, Finance, or related field preferred, or equivalent experience
Minimum 2 years related experience in Customer Service environment/ Finance /International Operations preferred
Basic knowledge of Microsoft office System, including Word, PowerPoint, Excel required
Knowledge of SAP ERP preferred
Fluency in English required. Fluency in Spanish, written and spoken... For full info follow application link.

Werfen is an Equal Employment Opportunity company, committed to selecting, promoting, and compensating individuals regardless of race, religion, sex, age, national origin, or qualifiable disability.