Customer Service Manager Jobs in Racine, WI
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Marvin
- Milwaukee, WI (22 miles from Racine, WI)
- 1 day ago
- Milwaukee, WI (22 miles from Racine, WI)
- 1 day ago
Job Overview: Step into a role where youll shape the heart of the customer experience at Marvin. As the Director of Customer Service, youll lead the talented team responsible for supporting our...
In Person- Five Below, Inc.
- Kenosha, WI (7 miles from Racine, WI)
- 4 hours ago
- Kenosha, WI (7 miles from Racine, WI)
- 4 hours ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
In PersonDirector Client Services Workers Compensation
- Sedgwick
- Milwaukee, WI (22 miles from Racine, WI)
- 1 day ago
- Milwaukee, WI (22 miles from Racine, WI)
- 1 day ago
By joining Sedgwick, you'll be part of something truly meaningful. Its what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your...
In PersonCustomer Service Manager (Route & Account Management) - New Berlin, WI
- Compass Group
- New Berlin, WI (22 miles from Racine, WI)
- 12 days ago
- New Berlin, WI (22 miles from Racine, WI)
- 12 days ago
Job Summary The Customer Service Manager is responsible for delivering an exceptional customer experience while overseeing daytoday operations....
In PersonCustomer Success Manager DS Smart
- Direct Supply
- Milwaukee, WI (22 miles from Racine, WI)
- 13 days ago
- Milwaukee, WI (22 miles from Racine, WI)
- 13 days ago
Position Summary: Direct Supply is building the future of healthcare technology with industry-leading products, solutions and platforms to help improve the lives of millions of seniors and those...
In PersonCustomer Service Department Manager
- Uline, Inc.
- Kansasville, WI (17 miles from Racine, WI)
- 13 days ago
- Kansasville, WI (17 miles from Racine, WI)
- 13 days ago
Minimum Requirements Bachelors degree. 3+ years of customer service management experience. Demonstrated ability to effectively coach and develop a high-performing team....
In PersonCoord, Customer Service Job detail
- Smurfit Westrock plc (fmr Smurfit Kappa Group)
- Pleasant Prairie, WI (14 miles from Racine, WI)
- 13 days ago
- Pleasant Prairie, WI (14 miles from Racine, WI)
- 13 days ago
General Information Job ID ATR62497 Posting Job Title Coord, Customer Service Locations WI Pleasant Prairie Employment Type Full Time Date Posted 19-May-2026 Relocation Support No Description &...
In Person- Smurfit Westrock
- Pleasant Prairie, WI (14 miles from Racine, WI)
- 15 days ago
- Pleasant Prairie, WI (14 miles from Racine, WI)
- 15 days ago
Job Summary: The Customer Service Representative (CSR) represents WestRock to the customer and acts as a critical liaison between the customer, sales, and operations teams. The CSR receives and...
In Person- Performance Food Group
- Oak Creek, WI (12 miles from Racine, WI)
- 15 days ago
- Oak Creek, WI (12 miles from Racine, WI)
- 15 days ago
Preferred Qualifications Licenses and Certifications: Certified Customer Service Manager (CSIA)...
In Person- Trulite
- New Berlin, WI (22 miles from Racine, WI)
- 16 days ago
- New Berlin, WI (22 miles from Racine, WI)
- 16 days ago
This position ensures an excellent standard of Customer service and assists in managerial tasks in the absence of the Customer Service Manager....
In PersonCustomer Service Team Lead - Bilingual
- Uline, Inc.
- Pleasant Prairie, WI (14 miles from Racine, WI)
- 18 days ago
- Pleasant Prairie, WI (14 miles from Racine, WI)
- 18 days ago
Customer Service Team Lead - Bilingual Pay from $33 to $38 per hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Leading the way with legendary...
In Person- Uline
- Kenosha, WI (7 miles from Racine, WI)
- 21 days ago
- Kenosha, WI (7 miles from Racine, WI)
- 21 days ago
Customer Service Team Lead Pay from $33 to $38 per hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Leading the way with legendary customer...
In PersonCustomer Service Supervisor - Fishing
- Johnson Outdoors Inc.
- Racine, WI
- 26 days ago
- Racine, WI
- 26 days ago
At Johnson Outdoors, home to some of the world's most innovative and best-known outdoor recreation brands, we create amazing outdoor experiences - for adventurers, by adventurers. Innovators from...
HybridCustomer Relations Manager (OEM Programs)
- Insight Global
- New Berlin, WI (22 miles from Racine, WI)
- 28 days ago
- New Berlin, WI (22 miles from Racine, WI)
- 28 days ago
Job Description The Customer Relations Manager leads OEM customer programs from early development through launch and production. This role blends project management and account management, serving...
In Person- Graybar Electric Company, Inc.
- Milwaukee, WI (22 miles from Racine, WI)
- 30+ days ago
- Milwaukee, WI (22 miles from Racine, WI)
- 30+ days ago
Make a difference. As a Supervisor Customer Service, you will oversee a team to ensure our customers are receiving the best service possible. In this role you will: Supervise a customer service...
In PersonDemographic Data for Racine, WI
Moving to Racine, WI? Find some basic demographic data about Racine, WI below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Racine, WI
Highest Education Level
Customer Service Managers in Racine, WI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »