Customer Service Manager Jobs in Racine, WI
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Client Service Coordinator Wealth
- Milwaukee, WI (22 miles from Racine, WI)
- 1 day ago
- Milwaukee, WI (22 miles from Racine, WI)
- 1 day ago
JOB REQUIREMENTS: CLA is a top 10 national professional services firmwhere our purpose is to create opportunities every day, for our clients,our people, and our communities through...
- Milwaukee, WI (22 miles from Racine, WI)
- 1 day ago
- Milwaukee, WI (22 miles from Racine, WI)
- 1 day ago
Position Overview The Customer Service Manager is responsible for directing and supervising all functions and activities of front-end department personnel to achieve the sales and profit goals established...
- Milwaukee, WI (22 miles from Racine, WI)
- 4 days ago
- Milwaukee, WI (22 miles from Racine, WI)
- 4 days ago
JOB REQUIREMENTS: At MSA, we have the desire to benefit communities andimprove how people interact with their environment. We are seeking amotivated and strategic Client Success Manager to join...
JOB REQUIREMENTS: Description At Johnson Outdoors, home to some of theworld\'s most innovative and best-known outdoor recreation brands, wecreate amazing outdoor experiences - for adventurers, by...
Customer Experience Manager (CXM)
- Milwaukee, WI (22 miles from Racine, WI)
- 8 days ago
- Milwaukee, WI (22 miles from Racine, WI)
- 8 days ago
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
- West Allis, WI (23 miles from Racine, WI)
- 9 days ago
- West Allis, WI (23 miles from Racine, WI)
- 9 days ago
Position Overview The Customer Service Manager is responsible for directing and supervising all functions and activities of front-end department personnel to achieve the sales and profit goals established...
- Milwaukee, WI (22 miles from Racine, WI)
- 14 days ago
- Milwaukee, WI (22 miles from Racine, WI)
- 14 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Camp Lake, WI (22 miles from Racine, WI)
- 15 days ago
- Camp Lake, WI (22 miles from Racine, WI)
- 15 days ago
Customer Service Team Lead Pay from $28 to $35 per hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Leading the way with legendary customer...
Sales Account Manager - Fats & Oils
- Cudahy, WI (15 miles from Racine, WI)
- 17 days ago
- Cudahy, WI (15 miles from Racine, WI)
- 17 days ago
If you are currently employed at Smithfield, please log into Workday and submit your application through the Jobs Hub. A great job-and a great future-awaits you at Smithfield Foods. We are an...
Customer Experience Manager - Victorias Secret - Southridge - Greendale, WI
- Greendale, WI (18 miles from Racine, WI)
- 18 days ago
- Greendale, WI (18 miles from Racine, WI)
- 18 days ago
Customer Experience Manager - Victoria's Secret - Southridge - Greendale, WI Victoria's Secret - 3.6 Greendale, WI Job Details Full-time $21.15 - $29.00 an hour 16 hours ago Benefits Flexible...
Customer Experience Manager - Victoria's Secret - Southridge - Greendale, WI
- Greendale, WI (18 miles from Racine, WI)
- 21 days ago
- Greendale, WI (18 miles from Racine, WI)
- 21 days ago
A Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store...
- Franklin, WI (15 miles from Racine, WI)
- 22 days ago
- Franklin, WI (15 miles from Racine, WI)
- 22 days ago
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
Client Service Coordinator - Wealth Advisory - Shared Services Center
- Milwaukee, WI (22 miles from Racine, WI)
- 24 days ago
- Milwaukee, WI (22 miles from Racine, WI)
- 24 days ago
CLA is a top 10 national professional services firm where our purpose is to create opportunities every day, for our clients, our people, and our communities through industry-focused wealth...
- Greendale, WI (18 miles from Racine, WI)
- 28 days ago
- Greendale, WI (18 miles from Racine, WI)
- 28 days ago
The Customer Service Manager acts as the primary site contact and liaison to manage customer accounts related to supply of commercialized products and services....
Technical Customer Experience Manager
- Milwaukee, WI (22 miles from Racine, WI)
- 30+ days ago
- Milwaukee, WI (22 miles from Racine, WI)
- 30+ days ago
Hungry, Humble, Honest, with Heart. The Opportunity Are you an experienced professional with a strong technical background in customer experience and a deep-seated passion for building lasting...
Demographic Data for Racine, WI
Moving to Racine, WI? Find some basic demographic data about Racine, WI below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Racine, WI
Highest Education Level
Customer Service Managers in Racine, WI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- Listening
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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