Manager, Customer Service

We Deliver the Goods:
Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
Growth opportunities performing essential work to support Americas food distribution system
Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position Purpose:
This position conducts analysis and audits of multi-unit contracts. Position is also responsible for identifying areas of opportunity and creating applicable programs and procedures for improved margin management with multi-unit business. Position also works to enhance PFG Brand utilization within the multi-unit business. Activities of this position contribute to the profitability of the multi-unit business.

Major Functional Responsibilities:

• Audit national accounts for pricing accuracy and missed margin opportunity.
• Create competitive product programs for national account customers.
• Support Director of Margin Management as needed.
• Support National Account Directors as needed.
• Oversee BMOP - Bid Multi OpCo Price Match.
• Performs other duties as assigned
• Complies with all policies and standards

Required Qualifications

Required Education: Bachelor's Degree - Business or related field

Work Experience:
5 - 7 Years - Related experience
6 Months - 1 Year: Supervisory or management experience

Required Qualifications
Significant experience in customer service, including supervisory or managerial roles, is essential.
Exceptional communication skills.
Ability to motivate and guide the customer service team.
Advanced problem-solving and communication skills to handle complex customer complaints and inquiries.

Preferred Qualifications

Licenses and Certifications: Certified Customer Service Manager (CSIA)