Call Center Representative Jobs in Racine, WI
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Specialist - Work From Home
- Antioch, IL (23 miles from Racine, WI)
- 3 days ago
- Antioch, IL (23 miles from Racine, WI)
- 3 days ago
FT Call Center Specialist - Work From Home [Customer Service / Remote] - Anywhere in U.S. / $21.91 per hour / Medical, dental & vision / 401K / PTO / Multiple positions available - As a Call...
Remote WorkCall Center Representative-PT-Orthopedic Institute of WI
- Milwaukee, WI (22 miles from Racine, WI)
- 8 days ago
- Milwaukee, WI (22 miles from Racine, WI)
- 8 days ago
Hiring now for a part time Call Center Representative covering 10 AM- 3 PM Monday through Friday....
Call-Center Representative- USABLUEBOOK (Waukegan, IL)
- Sturtevant, WI (7 miles from Racine, WI)
- 9 days ago
- Sturtevant, WI (7 miles from Racine, WI)
- 9 days ago
Call-Center Representative- USABLUEBOOK (Waukegan, IL) USABlueBook (a division of HD SUPPLY) is the recognized source of products and technical support for professional water and wastewater operators...
Call Center Representative-FT-Orthopedic Institute of WI
- Milwaukee, WI (22 miles from Racine, WI)
- 14 days ago
- Milwaukee, WI (22 miles from Racine, WI)
- 14 days ago
Hiring now for a full time Call Center Representative. Call Center Reps complete customer service tasks that ensure customers have the information and assistance they need....
ULINE- Call Center Representative
- Big Bend, WI (24 miles from Racine, WI)
- 14 days ago
- Big Bend, WI (24 miles from Racine, WI)
- 14 days ago
Bilingual Customer Service Representative Pay from $23 to $28 pe r hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Customer Service is the...
Customer Service Representative
- Camp Lake, WI (22 miles from Racine, WI)
- 15 days ago
- Camp Lake, WI (22 miles from Racine, WI)
- 15 days ago
Customer Service Representative Pay from $24 to $29 per hour with significant growth and earning potential! Includes $2 Shift Differential Kenosha Branch 12355 Uline Way, Kenosha, WI 53144...
Customer Service Representative - Bilingual
- Oak Creek, WI (12 miles from Racine, WI)
- 15 days ago
- Oak Creek, WI (12 miles from Racine, WI)
- 15 days ago
Bilingual Customer Service Representative Pay from $23 to $28 pe r hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Customer Service is the...
Customer Service Representative - Overnights
- Milwaukee, WI (22 miles from Racine, WI)
- 15 days ago
- Milwaukee, WI (22 miles from Racine, WI)
- 15 days ago
Customer Service Representative - Overnights Pay from $26 to $33 per hour with significant growth and earning potential! Includes $4 Shift Differential Kenosha Branch 12355 Uline Way, Kenosha, WI...
Call Center Representative - 2nd Shift
- Milwaukee, WI (22 miles from Racine, WI)
- 21 days ago
- Milwaukee, WI (22 miles from Racine, WI)
- 21 days ago
JOB REQUIREMENTS: PS Companies is working with a government entity tofind a temporary 2nd Shift Call Center Representative....
- Milwaukee, WI (22 miles from Racine, WI)
- 23 days ago
- Milwaukee, WI (22 miles from Racine, WI)
- 23 days ago
Love where you work! Are you searching for a job where you look forward to each day's challenges and rewards? At Curative Care, you can be part of a team of excited individuals making a real...
Call Center Operator - part-time, second shift
- Milwaukee, WI (22 miles from Racine, WI)
- 28 days ago
- Milwaukee, WI (22 miles from Racine, WI)
- 28 days ago
At Childrens Wisconsin, we believe kids deserve the best. Childrens Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary...
- Milwaukee, WI (22 miles from Racine, WI)
- 30+ days ago
- Milwaukee, WI (22 miles from Racine, WI)
- 30+ days ago
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Client Support Sp ecialist to...
Prior customer facing or banking experience preferred, previous call center experience is a plus....
Demographic Data for Racine, WI
Moving to Racine, WI? Find some basic demographic data about Racine, WI below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Racine, WI
Highest Education Level
Call Center Representatives in Racine, WI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Courteous
- Complaint Resolution
- Inside Sales
- Resolution
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Administrative Skills
- Collections
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Punctual
- Verbal Communication
- Microsoft Outlook
- Driving
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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