Customer Service Manager Jobs
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Contact Center Customer Service Coordinator - 1st Shift
- Nestlé Nutrition
- Fremont, MI
- 2 days ago
- Nestlé Nutrition
- Fremont, MI
- 2 days ago
Foods you love. Brands you trust. And a career that empowers you to grow. At Nestlé USA, we're all working towards the same goal - to delight and deliver for our consumers. With a rich portfolio...
In Person
Senior Contact Center Customer Service Coordinator - 2nd/3rd Shift
- Nestlé Nutrition
- Fremont, MI
- 2 days ago
- Nestlé Nutrition
- Fremont, MI
- 2 days ago
Foods you love. Brands you trust. And a career that empowers you to grow. At Nestlé USA, we're all working towards the same goal - to delight and deliver for our consumers. With a rich portfolio...
In PersonPrint Solutions Supervisor - (Customer Service and Prepress Operations)
- Marshfield Clinic
- Sioux Falls, SD
- 26 days ago
- Sioux Falls, SD
- 26 days ago
Careers With Purpose Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care...
In Person Full TimeJob Overview: Step into a role where youll shape the heart of the customer experience at Marvin. As the Director of Customer Service, youll lead the talented team responsible for supporting our...
In PersonAssistant Client Support Manager
- TSG - The Sheridan Group
- Woodstock, VT
- 26 days ago
- Woodstock, VT
- 26 days ago
Assistant Account Manager Sheridan. Be part of something greater. Your career awaitsjoin us! As one of the leading print and publishing service providers in the nation, Sheridan prints everything...
In PersonAs the Customer Service Manager, you will lead a highperforming team dedicated to delivering an exceptional customer experience at every touchpoint....
In PersonSoar with us at Wawa. We believe we can make life a little better every day one smile, hoagie, or experience at a time. And theres one secret ingredient that truly sets Wawa apart: Our Associates....
In PersonDirector Client Services Workers Compensation
- Sedgwick
- Montpelier, VT
- moments ago
- Montpelier, VT
- moments ago
By joining Sedgwick, you'll be part of something truly meaningful. Its what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your...
In PersonTEXT "GOMILES" to ... to APPLY! GO Car Wash is one of the fastest-growing car wash operators in the United States, with locations across multiple states. And we keep adding more sites! At GO Car...
In PersonOverview At CubeSmart, our culture makes the difference. When we say it’s what’s inside that counts, we are saying “you count” Responsibilities What CubeSmart Self Storage offers: Weekly Pay -...
In Person105 - Food City Customer Service Team Lead - 35th Ave & W. Glendale
- Bashas'
- Phoenix, AZ
- 6 hours ago
- Phoenix, AZ
- 6 hours ago
Position Purpose: An entry level manager, the Customer Service Team Lead, will effectively assist the Store Team Lead and other assistant leads in their management duties and share responsibility...
In PersonJob Title: Area Customer Service Coordinator Summary: Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued...
In PersonIf you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
In Person Part TimeAt Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
In PersonClient Service Manager, Employee Health & Benefits
- Marsh & McLennan
- Madison, NY
- 8 hours ago
- Madison, NY
- 8 hours ago
Company: Marsh McLennan Agency Description: Client Service Manager, Employee Health & Benefits Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesnt happen overnight. Its...
HybridCustomer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs Nationwide
Highest Education Level
Customer Service Managers offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
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