Customer Service Manager Jobs
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Advanced Systems Inc. of Suncoast
- Tampa, FL
- 16 hours ago
- Advanced Systems Inc. of Suncoast
- Tampa, FL
- 16 hours ago
CUSTOMER SERVICE COORDINATOR ABOUT THE JOB: Become part of a growing business in the exciting construction industry. Advanced Systems, Inc. of Suncoast is one of Tampa Bay’s Premier Flooring...
- Fire and Gas Detection Technologies, Inc
- Anaheim, CA
- 1 day ago
- Fire and Gas Detection Technologies, Inc
- Anaheim, CA
- 1 day ago
Temp-to-Hire Position Title: Customer Service Coordinator Reports To: Customer Service Manager FLSA Status: Non-Exempt Priority Filing Date: Open Until Filled Position Overview Fire and Gas Detection...
Financial Service Administrator and Analyst ( Hybrid )
- Des Plaines, IL
- 2 days ago
- Des Plaines, IL
- 2 days ago
Communicate with clients and financial institutions for transactions Ensure compliance regulations are met Customer Service Management Company Information: Founded in 1997, we are a values oriented,...
- Smyth Companies
- Wilmington, MA
- 5 days ago
- Smyth Companies
- Wilmington, MA
- 5 days ago
We’re currently hiring a Customer Service Manager to lead and grow our Customer Service team in Wilmington, MA....
- Saginaw County Community Mental Health Authority
- Saginaw, MI
- 6 days ago
- Saginaw County Community Mental Health Authority
- Saginaw, MI
- 6 days ago
SCCMHA JOB VACANCY ANNOUNCEMENT Client Service Manager Pay Range: $60,313.78 - $74,231.60 Annually $3,000 Recruitment Bonus for Clinical Bachelor level new hires!! ($1,000 paid at start, $1,000...
General information Job Title Customer Service Supervisor - XWA (PT) Date Wednesday, June 4, 2025 Entity Unifi Aviation, LLC State North Dakota City Williston Base Pay Rate: $ 22.00 Full/Part Time...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Huntington, NY
- 5 hours ago
- Huntington, NY
- 5 hours ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
- Aiea, HI
- 5 hours ago
- Aiea, HI
- 5 hours ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor) - Full Time
- San Francisco, CA
- 5 hours ago
- San Francisco, CA
- 5 hours ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Customer Service & E-Commerce Supervisor (Customer Service, Ecommerce Supervisor Full-Time
- Porter Ranch, CA
- 5 hours ago
- Porter Ranch, CA
- 5 hours ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Store - Concord, NCDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
$19.00 - $24.00 per hour GENERAL PURPOSE OF JOB: The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests...
$19.00 - $24.00 per hour GENERAL PURPOSE OF JOB: The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests...
Coordinator, Customer Care ABOUT LCI The mission of LCI is to provide meaningful employment for the blind and visually impaired. We accomplish this in four ways: EMPLOY: We are one of the largest...
At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, well give you what you need to make it...
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs Nationwide
Highest Education Level
Customer Service Managers offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Monitoring
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Customer Success
- Zendesk
- Bank Deposits
- Courteous
- Client Services
- Customer Retention
- Complaint Resolution
- Resolution
- Cash Management
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Strategy Development
- Closing
- Account Management
- Customer Relations
- Friendliness
- Retail
- Process Improvement
- Telephone Skills
- High School Diploma
- Driving
- Written Communication
- Microsoft Outlook
- Verbal Communication
- Events
- Documentation
- Collaboration
- Inventory Management
- Coaching
- Policy Development
- Multitasking
- Spanish
- Team Building
- English
- Microsoft Office
- Problem Solving
- Sales
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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