Customer Service Manager Jobs
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
We are seeking a highly motivated and results-oriented Customer Service Manager to play a crucial role in driving positive community impact, operational excellence, and financial success....
Soar with us at Wawa. We believe we can make life a little better every day one smile, hoagie, or experience at a time. And theres one secret ingredient that truly sets Wawa apart: Our Associates....
Client Services Manager (Hybrid)
- First American Insurance Agency
- Chicopee, MA
- 4 days ago
- First American Insurance Agency
- Chicopee, MA
- 4 days ago
CLIENT SERVICES MANAGER Under direction of the President, the Client Services Manager provides guidance and leadership in leading a team to ensure achievement of company objectives, operational...
- Advanced Systems Inc. of Suncoast
- Tampa, FL
- 4 days ago
- Advanced Systems Inc. of Suncoast
- Tampa, FL
- 4 days ago
CUSTOMER SERVICE COORDINATOR ABOUT THE JOB: Become part of a growing business in the exciting construction industry. Advanced Systems, Inc. of Suncoast is one of Tampa Bay’s Premier Flooring...
Manager, Customer Service at Urgent Team
- Urgent Team
- Nashville, TN
- 7 days ago
- Urgent Team
- Nashville, TN
- 7 days ago
JOB SUMMARY: The Customer Service Manager will lead and manage the customer service team within the revenue cycle department in a healthcare setting....
We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we'd love to hear from you. About Us Vensure Employer Solutions is the largest privately held...
Company Overview More than 35 years ago, SelectQuote was founded on one core promise: to help our customers protect the people they value most. We pioneered the way consumers shopped for term life...
- Multi-Color Corporation
- Clarksville, TN
- 9 days ago
- Multi-Color Corporation
- Clarksville, TN
- 9 days ago
This position requires high level computer skills; excellent written and verbal communication skills; prior customer service management experience and technical printing knowledge helpful....
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential...
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential...
Reporting Structure Direct Manager: VP, Client Services Education & Experience Bachelor degree or equivalent work experience 10+ years call center management experience Management of blended call...
Remote WorkQuill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential...
Employee Benefits Client Services Manager
- Highland Hills, OH
- moments ago
- Highland Hills, OH
- moments ago
OVERVIEW Alera Group company is looking for an Employee Benefits Client Services Manager. We are seeking highly motivated colleagues who bring experience and enthusiasm to our team – joining us...
Technical Account Manager - Ansible Automation Platform
- Columbia, SC
- 1 hour ago
- Columbia, SC
- 1 hour ago
About The Job Red Hat's Technical Services team is looking for an enterprise-level engineer with a background in enterprise automation technologies to join us remotely in the Southeastern U.S. In...
Remote WorkTechnical Account Manager - OpenShift Container Platform
- Columbia, SC
- 1 hour ago
- Columbia, SC
- 1 hour ago
About The Job Red Hat's Technical Services team is looking for an enterprise-level engineer to join us remotely as an OpenShift Technical Account Manager (TAM) in the Southeastern U.S. In this...
Remote WorkCustomer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs Nationwide
Highest Education Level
Customer Service Managers offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Salesforce
- Telephone Skills
- Conflict Resolution
- Retail
- High School Diploma
- Customer Relationship Management
- Account Management
- Process Improvement
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- Team Building
- Sales
- English
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
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