Customer Service Manager Jobs
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Advanced Systems Inc. of Suncoast
- Tampa, FL
- 12 hours ago
- Advanced Systems Inc. of Suncoast
- Tampa, FL
- 12 hours ago
CUSTOMER SERVICE COORDINATOR ABOUT THE JOB: Become part of a growing business in the exciting construction industry. Advanced Systems, Inc. of Suncoast is one of Tampa Bay’s Premier Flooring...
Financial Customer Service Administrator (Hybrid)
- Des Plaines, IL
- 2 days ago
- Des Plaines, IL
- 2 days ago
Are you a detail-oriented individual with a passion for client service and a knack for organization? We are currently seeking a Financial Services Administrator to join our team in Des Plaines, IL...
- LGG Industrial
- Houston, TX
- 3 days ago
- LGG Industrial
- Houston, TX
- 3 days ago
ROLE PROFILE Position: Customer Service Manager Job Location: La Porte (Houston), Texas Job Type : Full-Time Status : Exempt SUMMARY OF ROLE Provide leadership and direction to the National Customer...
- Saginaw County Community Mental Health Authority
- Saginaw, MI
- 6 days ago
- Saginaw County Community Mental Health Authority
- Saginaw, MI
- 6 days ago
SCCMHA JOB VACANCY ANNOUNCEMENT Client Service Manager Pay Range: $60,313.78 - $74,231.60 Annually $3,000 Recruitment Bonus for Clinical Bachelor level new hires!! ($1,000 paid at start, $1,000...
Why join us? Geiger furnishes the modern office with beautiful solutions for private offices, conference rooms, collaborative spaces, and more. Geiger designs play an important role in creating...
We are seeking a highly motivated and results-oriented Customer Service Manager to play a crucial role in driving positive community impact, operational excellence, and financial success....
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. To start a career that is out of the ordinary, please apply... Job...
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
Soar with us at Wawa. We believe we can make life a little better every day one smile, hoagie, or experience at a time. And theres one secret ingredient that truly sets Wawa apart: Our Associates....
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
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Highest Education Level
Customer Service Managers offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Call Center Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Complaint Resolution
- Resolution
- Cash Management
- Shipping
- Customer Satisfaction
- Invoicing
- Performance Management
- Merchandising
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Process Improvement
- Friendliness
- High School Diploma
- Account Management
- Customer Relationship Management
- Driving
- Punctual
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Documentation
- English
- Multitasking
- Spanish
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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