Customer Relations Manager (OEM Programs)

Job Description

The Customer Relations Manager leads OEM customer programs from early development through launch and production. This role blends project management and account management, serving as the primary point of contact for customers and internal teams to ensure successful execution of timelines, deliverables, and commercial objectives.

Key Responsibilities

Project & Program Management

Lead OEM projects through full lifecycle: development, quoting, design, approval, launch, and production

Own timelines, milestones, risks, and deliverables across long-cycle opportunities

Coordinate cross-functional teams to ensure deadlines and project goals are met

Account Management

Serve as the main contact for assigned OEM customers

Build strong relationships through responsiveness and consistent communication

Drive customer satisfaction and identify opportunities for account growth

Commercial & Quoting Support

Support quote creation, pricing coordination, and opportunity progression

Partner with sales, procurement, and engineering to align execution with business goals

Manage changes, updates, and follow-ups throughout the sales cycle

Cross-Functional Collaboration

Work closely with sales, engineering, operations, supply chain, and quality teams

Facilitate communication and resolve issues across internal and external stakeholders

Provide regular updates to leadership on project status and pipeline activity

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ... learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

Qualifications

5+ years in project management, account management, or OEM customer-facing roles

Experience managing complex, long-cycle projects (OEM or manufacturing)

Strong communication, organization, and problem-solving skills

Ability to manage multiple priorities in a fast-paced environment

Proficiency in Microsoft Office; experience with ERP/CRM systems Preferred Experience

Background in wire & cable, data centers, or custom manufacturing environments

Experience with OEM sales cycles, quoting, and production launch

Exposure to large-scale deals ($100K+) and pipeline management

Understanding of material pricing (copper/metal fluctuations)