Customer Service Manager Jobs in Wisconsin

A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.

Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.

1-15 of 48 Jobs

Client Success Manager

  • Brookfield, WI
  • 1 day ago
  • Brookfield, WI
  • 1 day ago

The QTI Group is excited to partner with a Milwaukee area-based IT managed service provider to hire their next Client Success Manager. The Client Success Manager will play in integral role in...

Customer Service Administrator

  • Janesville, WI
  • 1 day ago
  • Janesville, WI
  • 1 day ago

Seneca Foods is one of North America's leading providers of packaged fruits and vegetables with facilities located throughout the United States. Our high quality products are primarily sourced...

Collections Account Manager

  • Milwaukee, WI
  • 1 day ago
  • Milwaukee, WI
  • 1 day ago

Collections Account Manager Do you have a background in management, sales, customer service, customer retention, call center, collections, or a related field? Would you enjoy earning a great...

Customer Service Lead

  • Plymouth, WI
  • 1 day ago
  • Plymouth, WI
  • 1 day ago

Do you enjoy serving customers, mentoring others, and impacting processes to ensure customers are receiving the best possible service? Do you have a positive attitude and love interacting with...

At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...

Airline Supervisor, Customer Services

  • Milwaukee, WI
  • 1 day ago
  • Milwaukee, WI
  • 1 day ago

Overview Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read...

Customer Service Administrator

  • Janesville, WI
  • 2 days ago
  • Janesville, WI
  • 2 days ago

Seneca Foods is one of North America's leading providers of packaged fruits and vegetables with facilities located throughout the United States. Our high quality products are primarily sourced...

Customer Service Supervisor

  • Neenah, WI
  • 3 days ago
  • Neenah, WI
  • 3 days ago

Join our team and live the Ollie-tude!: (Ollie's Core Values) BE A TEAM PLAYER- Associates are expected to be supportive and work together. BE CARING- How do I treat others with courtesy, dignity,...

Customer Experience Manager PT

  • Milwaukee, WI
  • 4 days ago
  • Milwaukee, WI
  • 4 days ago

Store - Milwaukee, WI Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...

Customer Service Director

  • Kenosha, WI
  • 7 days ago
  • Kenosha, WI
  • 7 days ago

Minimum of 7 years of experience in customer service management, with at least 3 years in a leadership role. Strong leadership and team management skills....

Customer Experience Manager

  • Johnson Creek, WI
  • 7 days ago
  • Johnson Creek, WI
  • 7 days ago

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...

Part Time Customer Experience Manager

  • Oshkosh, WI
  • 10 days ago
  • Oshkosh, WI
  • 10 days ago

Store - Oshkosh, WI Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...

Customer Service Manager - Americas

  • Kaukauna, WI
  • 11 days ago
  • Kaukauna, WI
  • 11 days ago

JOB SUMMARY Customer Service Manager role coordinates the CSR departments at all locations in Americas for Albany International and works toward building a great CSR team that can perform duties that...

Full-Time Customer Service Supervisor

  • Greenfield, WI
  • 11 days ago
  • Greenfield, WI
  • 11 days ago

About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will...

Client Success Manager

  • Brookfield, WI
  • 11 days ago
  • Brookfield, WI
  • 11 days ago

Job Type Full-time Description About SSR Total IT: SSR Total IT is a leading Managed Service Provider (MSP) based in the Milwaukee area, delivering cutting-edge IT solutions to over 120 small to...

Demographic Data for Wisconsin

Moving to Wisconsin? Find some basic demographic data about Wisconsin below.


Local
National
5,893,722
141,683

Customer Service Manager Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Service Career Guide: From Agent to Manager
This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...

Salary for Customer Service Manager Jobs in Wisconsin

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Managers in Wisconsin offer the following education background
Bachelor's Degree
37.9%
High School or GED
20.8%
Associate's Degree
14.2%
Master's Degree
11.9%
Vocational Degree or Certification
11.0%
Some College
2.7%
Doctorate Degree
0.9%
Some High School
0.5%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Wisconsin
4-6 years
43.8%
1-2 years
15.7%
2-4 years
15.0%
None
11.8%
10+ years
7.6%
Less than 1 year
4.8%
8-10 years
1.3%
6-8 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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