Customer Service Manager Jobs in Newark, DE
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Work from Home - Customer Service Coordinator - CX Solutions
- Wilmington, DE (12 miles from Newark, DE)
- 16 hours ago
- Wilmington, DE (12 miles from Newark, DE)
- 16 hours ago
center Experience At least 1 year of experience using Google Suite or Microsoft office Preferred Qualifications: At least 3 years of customer Service or call center experience At least 6 months of...
Remote WorkWork from Home - Customer Service Coordinator - High Value Servicing Specialty (Spark)
- Wilmington, DE (12 miles from Newark, DE)
- 16 hours ago
- Wilmington, DE (12 miles from Newark, DE)
- 16 hours ago
center experience At least 1 year of Google Suite or Microsoft Office experience Preferred Qualifications At least 3 years of customer service or call center experience At least 6 months of experience...
Remote WorkCustomer Experience Manager, Evenings/Weekends D319/8369
- Wilmington, DE (12 miles from Newark, DE)
- 5 days ago
- Wilmington, DE (12 miles from Newark, DE)
- 5 days ago
Store - Wilmington, DE Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
- New Castle, DE (6 miles from Newark, DE)
- 7 days ago
- New Castle, DE (6 miles from Newark, DE)
- 7 days ago
Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop...
FT Assistant Manager Customer Service
- North East, MD (13 miles from Newark, DE)
- 7 days ago
- North East, MD (13 miles from Newark, DE)
- 7 days ago
Category/Area of Expertise: Retail OperationsJob Requisition: 431328 Address: USA-MD-North East-2500 West Pulasky Hwy Store Code: Store 01363 Front End (7222349) Food Lion has been providing an...
Store - WILMINGTON-CHRISTIANA, DE Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
Part Time Customer Experience Manager
- Wilmington, DE (12 miles from Newark, DE)
- 9 days ago
- Wilmington, DE (12 miles from Newark, DE)
- 9 days ago
Part Time Customer Experience Manager at Michaels in WILMINGTON, United States Job Description Store - WILMINGTON-CHRISTIANA, DE Deliver a customer centric shopping experience by managing and...
MANAGER CLIENT SERVICES East Coast Based (NYC or DE) Required: Hybrid In-Office (4 Days per week) WHAT IS THE OPPORTUNITY? This position leads the client and operational services activities of the...
MANAGER CLIENT OPERATIONS II East Coast Based (NYC or DE) Hybrid In-Office (4 Days per week) WHAT IS THE OPPORTUNITY? Leads the client and operational services activities of the Middle Market...
Customer Service Coordinator - 3rd Shift
- Swedesboro, NJ (21 miles from Newark, DE)
- 19 days ago
- Swedesboro, NJ (21 miles from Newark, DE)
- 19 days ago
A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. This...
- Wilmington, DE (12 miles from Newark, DE)
- 19 days ago
- Wilmington, DE (12 miles from Newark, DE)
- 19 days ago
This job was posted by : For more information, please see: # Customer Service Supervisor : : Wilmington, DE : : : \$21.25 - \$28.70 an hour-Full-time : : : : **Soar with us at Wawa.** We...
- Avondale, PA (14 miles from Newark, DE)
- 20 days ago
- Avondale, PA (14 miles from Newark, DE)
- 20 days ago
The Customer Service Manager is responsible for the front-end operations of the store to maximize customer experience, sales, round up, production, rotation and merchandising....
Full Time Customer Experience Manager
- Middletown, DE (9 miles from Newark, DE)
- 28 days ago
- Middletown, DE (9 miles from Newark, DE)
- 28 days ago
Store - MIDDLETOWN, DE Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Middletown, DE (9 miles from Newark, DE)
- 30+ days ago
- Middletown, DE (9 miles from Newark, DE)
- 30+ days ago
Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and...
Demographic Data for Newark, DE
Moving to Newark, DE? Find some basic demographic data about Newark, DE below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Newark, DE
Highest Education Level
Customer Service Managers in Newark, DE offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Call Center Management
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Invoicing
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »