Customer Service Manager Jobs in Newark, DE

A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.

Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.

1-15 of 18 Jobs

Customer Experience Manager, Evenings/Weekends D319/8369

  • Wilmington, DE (12 miles from Newark, DE)
  • 3 days ago
  • Wilmington, DE (12 miles from Newark, DE)
  • 3 days ago

Store - Wilmington, DE Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...

Client Service Coordinator - 001220

  • Christiana, DE
  • 4 days ago
  • Christiana, DE
  • 4 days ago

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...

Customer Service Coordinator

  • New Castle, DE (6 miles from Newark, DE)
  • 5 days ago
  • New Castle, DE (6 miles from Newark, DE)
  • 5 days ago

Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop...

FT Assistant Manager Customer Service

  • North East, MD (13 miles from Newark, DE)
  • 5 days ago
  • North East, MD (13 miles from Newark, DE)
  • 5 days ago

Category/Area of Expertise: Retail OperationsJob Requisition: 431328 Address: USA-MD-North East-2500 West Pulasky Hwy Store Code: Store 01363 Front End (7222349) Food Lion has been providing an...

Part Time Customer Experience Manager

  • Newark, DE
  • 5 days ago
  • Newark, DE
  • 5 days ago

Store - WILMINGTON-CHRISTIANA, DE Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....

Customer Service - Team Lead

  • Wilmington, DE (12 miles from Newark, DE)
  • 7 days ago
  • Wilmington, DE (12 miles from Newark, DE)
  • 7 days ago

We are looking for a motivated and team focused Customer Service Team Lead who will be a part of a fast paced, diverse, work environment where you take ownership of your work while collaborating...

Part Time Customer Experience Manager

  • Wilmington, DE (12 miles from Newark, DE)
  • 7 days ago
  • Wilmington, DE (12 miles from Newark, DE)
  • 7 days ago

Part Time Customer Experience Manager at Michaels in WILMINGTON, United States Job Description Store - WILMINGTON-CHRISTIANA, DE Deliver a customer centric shopping experience by managing and...

Manager Client Services - Onboarding

  • Newark, DE
  • 16 days ago
  • Newark, DE
  • 16 days ago

MANAGER CLIENT SERVICES East Coast Based (NYC or DE) Required: Hybrid In-Office (4 Days per week) WHAT IS THE OPPORTUNITY? This position leads the client and operational services activities of the...

Manager Client Services - Middle Market

  • Newark, DE
  • 16 days ago
  • Newark, DE
  • 16 days ago

MANAGER CLIENT OPERATIONS II East Coast Based (NYC or DE) Hybrid In-Office (4 Days per week) WHAT IS THE OPPORTUNITY? Leads the client and operational services activities of the Middle Market...

Customer Service Coordinator - 3rd Shift

  • Swedesboro, NJ (21 miles from Newark, DE)
  • 17 days ago
  • Swedesboro, NJ (21 miles from Newark, DE)
  • 17 days ago

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. This...

Customer Service Supervisor

  • Wilmington, DE (12 miles from Newark, DE)
  • 17 days ago
  • Wilmington, DE (12 miles from Newark, DE)
  • 17 days ago

This job was posted by : For more information, please see: # Customer Service Supervisor : : Wilmington, DE : : : \$21.25 - \$28.70 an hour-Full-time : : : : **Soar with us at Wawa.** We...

Customer Service Manager

  • Avondale, PA (14 miles from Newark, DE)
  • 18 days ago
  • Avondale, PA (14 miles from Newark, DE)
  • 18 days ago

The Customer Service Manager is responsible for the front-end operations of the store to maximize customer experience, sales, round up, production, rotation and merchandising....

Full Time Customer Experience Manager

  • Middletown, DE (9 miles from Newark, DE)
  • 26 days ago
  • Middletown, DE (9 miles from Newark, DE)
  • 26 days ago

Store - MIDDLETOWN, DE Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...

Customer Experience Manager

  • Middletown, DE (9 miles from Newark, DE)
  • 28 days ago
  • Middletown, DE (9 miles from Newark, DE)
  • 28 days ago

Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and...

Customer Relations Manager

  • Newark, DE
  • 30+ days ago
  • Newark, DE
  • 30+ days ago

About the Job: We are searching for a dynamic Customer Relations Specialist to complete handle customer concerns. Responsibilities: Confer with customers by telephone or in person to provide...

Demographic Data for Newark, DE

Moving to Newark, DE? Find some basic demographic data about Newark, DE below.


Local
National
142,240
3,583
Medium/Lg

Customer Service Manager Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Service Career Guide: From Agent to Manager
This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...

Salary for Customer Service Manager Jobs in Newark, DE

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Managers in Newark, DE offer the following education background
Bachelor's Degree
37.9%
High School or GED
20.9%
Associate's Degree
14.2%
Master's Degree
11.9%
Vocational Degree or Certification
11.0%
Some College
2.7%
Doctorate Degree
0.9%
Some High School
0.5%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Newark, DE
4-6 years
43.8%
1-2 years
15.7%
2-4 years
15.0%
None
11.8%
10+ years
7.6%
Less than 1 year
4.8%
8-10 years
1.3%
6-8 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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