Call Center Representative Jobs in Newark, DE
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Team Member and Client Relations Specialist
- Wilmington, DE (12 miles from Newark, DE)
- 1 day ago
- Wilmington, DE (12 miles from Newark, DE)
- 1 day ago
Team Member and Client Relations Specialist at Goodwill Delaware in Wilmington, Delaware, United States Job Description Position Title: Team Member and Client Relations Specialist Location:...
Contact Center Agent - R-... at WSFS Bank in Newark, Delaware, United States Job Description Job Description WSFS Bank, we empower our Associates to grow their careers, guide our customers to...
Job Description WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our communities so they can fully thrive....
- Newark, DE
- 15 days ago
- Newark, DE
- 15 days ago
center experience a plus but not required College degree required Demonstrated proficiency in Word, Excel, internet, and email....
Client Support Specialist - Greater Philadelphia, PA Area
- Wilmington, DE (12 miles from Newark, DE)
- 25 days ago
- Wilmington, DE (12 miles from Newark, DE)
- 25 days ago
Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...
- Wilmington, DE (8 miles from Newark, DE)
- 30+ days ago
- Wilmington, DE (8 miles from Newark, DE)
- 30+ days ago
What We're Looking For: 1+ years of call center experience, preferably in HVAC, plumbing, or home services. Excellent communication and customer service skills you know how to build rapport fast....
- Eddystone, PA (23 miles from Newark, DE)
- 60+ days ago
- Eddystone, PA (23 miles from Newark, DE)
- 60+ days ago
The Call Center Representative is responsible for handling calls that come into Delaware County Health Departments call center operations and providing accurate information to each caller....
Demographic Data for Newark, DE
Moving to Newark, DE? Find some basic demographic data about Newark, DE below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Newark, DE
Highest Education Level
Call Center Representatives in Newark, DE offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Written Communication
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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