Call Center Representative Jobs in Newark, DE
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Customer Care Associate - Temp
- Carneys Point, NJ (15 miles from Newark, DE)
- 2 days ago
- Carneys Point, NJ (15 miles from Newark, DE)
- 2 days ago
Primary Purpose **THIS A FULL-TIME TEMPORARY ROLE IN A CALL CENTER. MUST BE ABLE TO COMMUTE TO CARNEY'S POINT NJ FOR 10 WEEKS OF IN-PERSON TRAINING.** With supervision, provides efficient and...
- Wilmington, DE (12 miles from Newark, DE)
- 13 days ago
- Wilmington, DE (12 miles from Newark, DE)
- 13 days ago
Contact Center Agent at Blindsight Delaware Enterprises, Inc. in Wilmington, Delaware, United States Job Description KEY RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO: Adhere to the Privacy Act...
Job Description WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our communities so they can fully thrive....
- Eddystone, PA (23 miles from Newark, DE)
- 15 days ago
- Eddystone, PA (23 miles from Newark, DE)
- 15 days ago
The Call Center Representative is responsible for handling calls that come into Delaware County Health Departments call center operations and providing accurate information to each caller....
- Wilmington, DE (12 miles from Newark, DE)
- 45+ days ago
- Wilmington, DE (12 miles from Newark, DE)
- 45+ days ago
Work Experience: Phone background preferred Proficient on the computer Good typing skills Friendly customer service. 100% incoming calls, 1000 calls/day across the department.
Demographic Data for Newark, DE
Moving to Newark, DE? Find some basic demographic data about Newark, DE below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Newark, DE
Highest Education Level
Call Center Representatives in Newark, DE offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Negotiation
- Investigation
- Microsoft Outlook
- Typing
- Verbal Communication
- Collaboration
- Interpersonal Skills
- Data Entry
- English
- Multitasking
- Spanish
- Microsoft PowerPoint
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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