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Customer Service Coordinator - 3rd Shift
Swedesboro, NJ
Position Summary:
A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan.
This position will be located at 508 Heron Drive in Swedesbor, NJ.
Shift: Sunday through Thursday 10 pm - 6:30 am.
Major Responsibilities:
Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.
Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.
Assure that all Penske Rental units are maintained and prepared for customers
Ensure parts are available for scheduled work
Hold vendors accountable for quality and adherence to schedule for outside work
Provide customer service, assuring customers are satisfied and will return for additional business.
Maintain shop productivity by optimizing the work plan
Coordinate with district billing clerks as necessary
Other projects and tasks as assigned by supervisor
Qualifications:
2 years of customer service experience required
At least 1 year of hands on mechanical experience required
2 years of supervisory experience preferred
At least 2 years of service department administration preferred
High School diploma or equivalent required
Associates Degree, Technical School Degree, or Bachelors Degree preferred
ASE certification preferred
Prior experience with service scheduling programs and diagnostic programs preferred
The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management
The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.
Regular, predictable, full attendance is an essential function of the job
Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
Physical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period.
The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls.
The associate must be able to work safely at heights using applicable ladders and elevated working platforms.
The associate must be able to safely work in all weather conditions.
Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment.
The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.
Penske is an Equal Opportunity Employer.
Salary: $25.48 - 32.50 hourly
Benefits: Our excellent benefits plan keep associates and their families happy, healthy and secure. To learn more visit
About Penske Truck Leasing/Transportation Solutions
Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.
Job Category: Vehicle Maintenance Management/Supervisors
Job Family: Customer Experience
Address: 508 Heron Drive
Primary Location: US-NJ-Swedesboro
Employer: Penske Truck Leasing Co., L.P.
Req ID: 2605567
Apply Now
Apply Now
Current Search Criteria
Customer Service Coordinator - 3...
Swedesboro, NJ
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Open the accessibility menu
Skip To Main Content
Alert: Beware of Online Recruiting Scams
GoPenske
Rental
Leasing
Logistics
Candidate Profile
Emplois Canadiens en Francais
Who We Are
Benefits
Employee Stories
Careers FAQs
Keyword
Location
FIND JOBS
Current Associates | Explore Penske's internal job postings
Job Map
Customer Service Coordinator - 3rd Shift
Swedesboro, NJ
Position Summary:
A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan.
This position will be located at 508 Heron Drive in Swedesbor, NJ.
Shift: Sunday through Thursday 10 pm - 6:30 am.
Major Responsibilities:
Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.
Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.
Assure that all Penske Rental units are maintained and prepared for customers
Ensure parts are available for scheduled work
Hold vendors accountable for quality and adherence to schedule for outside work
Provide customer service, assuring customers are satisfied and will return for additional business.
Maintain shop productivity by optimizing the work plan
Coordinate with district billing clerks as necessary
Other projects and tasks as assigned by supervisor
Qualifications:
2 years of customer service experience required
At least 1 year of hands on mechanical experience required
2 years of supervisory experience preferred
At least 2 years of service department administration preferred
High School diploma or equivalent required
Associates Degree, Technical School Degree, or Bachelors Degree preferred
ASE certification preferred
Prior experience with service scheduling programs and diagnostic programs preferred
The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management
The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.
Regular, predictable, full attendance is an essential function of the job
Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
Physical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period.
The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls.
The associate must be able to work safely at heights using applicable ladders and elevated working platforms.
The associate must be able to safely work in all weather conditions.
Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment.
The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.
Penske is an Equal Opportunity Employer.
Salary: $25.48 - 32.50 hourly
Benefits: Our excellent benefits plan keep associates and their families happy, healthy and secure. To learn more visit
About Penske Truck Leasing/Transportation Solutions
Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.
Job Category: Vehicle Maintenance Management/Supervisors
Job Family: Customer Experience
Address: 508 Heron Drive
Primary Location: US-NJ-Swedesboro
Employer: Penske Truck Leasing Co., L.P.
Req ID: 2605567
Apply Now
Apply Now
Current Search Criteria
Customer Service Coordinator - 3...
Swedesboro, NJ
Clear All
Contact Penske ...
Used Trucks
Penske News
youtube
Move Ahead Blog
Social Media Channels
Legal Employment Notices
US E-Verify
English | Espanol
US Anti-Discrimination
English | Espanol
US Accessibility Assistance
English | Espanol
US EEO is the Law
English | Espanol
Applicant Privacy Notice
English | Espanol
CA Applicant Privacy Notice
English | Espanol
Associate Login
2026 Penske. All Rights Reserved.
Privacy Policy
Do Not Sell or Share My Personal Information
Terms and Conditions
We use cookies to personalize content we display based on your preferences, analyze our sites' performance, and advertise our services to you. We share information from our cookies with third parties who help us with these use cases. Read ourPrivacy Policy
Cookies Settings Reject All Accept All
Job ID: 521682797
Originally Posted on: 5/19/2026
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