Customer Service Manager Jobs in Delaware
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. Youll work side-by-side with peer supervisors and store leaders to deliver...
In PersonA World-Class Team BJs Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work...
In PersonJob Requisition #: 034248 Customer Service Manager (Open) Job Description: The Customer Service Manager is responsible for leading the customer service function to deliver an exceptional customer experience...
In Personat Eliassen Group in Dover, Delaware, United States Job Description Client Services Director Anywhere Type: Permanent Category: Sales Workplace Type: Remote Date Posted: 04/23/2026 Shortcut: +...
RemoteAbout the Job: We are searching for a dynamic Customer Relations Specialist to complete handle customer concerns. Responsibilities: Confer with customers by telephone or in person to provide...
In PersonCustomer Success Manager- Hybrid, Heidelberg, Germany We're a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence -...
In PersonCustomer Experience Manager, Evenings/Weekends D319/8369
- Michaels Stores
- Wilmington, DE
- 14 days ago
- Wilmington, DE
- 14 days ago
Store - Wilmington, DE Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In PersonWork from Home - Bilingual (Spanish) Senior Customer Service Coordinator - Collections
- Capital One
- Wilmington, DE
- 26 days ago
- Wilmington, DE
- 26 days ago
Fluent in Spanish and English Preferred Qualifications: At least 4 years of customer service or call center experience At least 1 year experience working in the financial industry At least 1 year of...
Remoteat JC Penney Dover Mall in Dover, Delaware, United States Job Description Support the management team to achieve sales results and grow the business. Understand and demonstrate product knowledge,...
In PersonLed by Rodolphe Saade, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world...
In PersonNAM Services Business Process Manager - Customer Service/Sales, Component Overhaul & Repairs
- Alstom
- New Castle, DE
- 45+ days ago
- New Castle, DE
- 45+ days ago
At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital...
In PersonAssociate Customer Success Manager
- Verint Systems, Inc.
- Dover, DE
- 45+ days ago
- Dover, DE
- 45+ days ago
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering...
In PersonLooking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and...
In PersonFull-Time Customer Service Supervisor
- Kohls Illinois, Inc.
- Wilmington, DE
- 60+ days ago
- Wilmington, DE
- 60+ days ago
About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will...
In Person Full TimeTJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
In Person Part TimeDemographic Data for Delaware
Moving to Delaware? Find some basic demographic data about Delaware below.
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Salary for Customer Service Manager Jobs in Delaware
Highest Education Level
Customer Service Managers in Delaware offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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