Customer Service Manager Jobs in Delaware
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Director of Client Service-Private Equity Fund Accounting
- Wilmington, DE
- 1 day ago
- Wilmington, DE
- 1 day ago
Director - Client Services, US Fund Administration Hybrid-Wilmington, DE Monday to Friday 9:00 a.m. to 6:00 p.m. Eastern Time Candidates for this position must be eligible to work without...
RELX INC Customer Success Manager in Dover , Delaware Customer Success Manager Do you excel at building strong customer relationships and driving product adoption? Are you tech-savvy and love...
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
Supervisor Customer Service Veolia Water Technologies & Solutions Wilmington, Delaware, United States 1 5 + Years Experience Posted: Feb 06, 2025 Company: Veolia Water Technologies & Solutions...
POSITION SUMMARY: Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include:...
At G+D IoT Solutions, we welcome colleagues with the imagination and drive to help us reinvent the future of IoT. At G+D IoT Solutions, you'll discover a culture in which you can learn, grow and...
Verint Systems, Inc. Associate Customer Success Manager in Dover , Delaware At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations...
Part Time (Nights and weekends) Customer Experience Manager
- Middletown, DE
- 30+ days ago
- Middletown, DE
- 30+ days ago
Store - MIDDLETOWN, DE Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Store - WILMINGTON-CHRISTIANA, DE Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
Customer Service Manager position will oversee the operations of the customer service team, ensuring that customer service functions run smoothly and efficiently....
Customer Service Manager Delaware Required Experience: customer service corrugated Required Education: High School diploma Ed Clark Phone: ......
Scheduling Coordinator / Client Service Supervisor
- Milford, DE
- 45+ days ago
- Milford, DE
- 45+ days ago
Requisition #: 203228 Location: Milford, DE 19963 Category: Client Services Salary: Starting at $40,000.00 per year Position Details Entry Level Management position Aveanna is looking for a...
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to...
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to...
Demographic Data for Delaware
Moving to Delaware? Find some basic demographic data about Delaware below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Delaware
Highest Education Level
Customer Service Managers in Delaware offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Expense Control
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Cash Management
- Performance Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Retail
- Salesforce
- Friendliness
- Telephone Skills
- Conflict Resolution
- High School Diploma
- Account Management
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Events
- Documentation
- Spanish
- Multitasking
- Coaching
- Collaboration
- Sales
- Reporting
- Team Building
- English
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
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