Customer Service Manager Jobs in Delaware
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software....
Customer Experience Manager, Evenings/Weekends D319/8369
- Wilmington, DE
- 18 hours ago
- Wilmington, DE
- 18 hours ago
Store - Wilmington, DE Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop...
Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and...
Store - WILMINGTON-CHRISTIANA, DE Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
We are looking for a motivated and team focused Customer Service Team Lead who will be a part of a fast paced, diverse, work environment where you take ownership of your work while collaborating...
Part Time Customer Experience Manager at Michaels in WILMINGTON, United States Job Description Store - WILMINGTON-CHRISTIANA, DE Deliver a customer centric shopping experience by managing and...
MANAGER CLIENT SERVICES East Coast Based (NYC or DE) Required: Hybrid In-Office (4 Days per week) WHAT IS THE OPPORTUNITY? This position leads the client and operational services activities of the...
MANAGER CLIENT OPERATIONS II East Coast Based (NYC or DE) Hybrid In-Office (4 Days per week) WHAT IS THE OPPORTUNITY? Leads the client and operational services activities of the Middle Market...
Store - MIDDLETOWN, DE Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
About the Job: We are searching for a dynamic Customer Relations Specialist to complete handle customer concerns. Responsibilities: Confer with customers by telephone or in person to provide...
Category/Area of Expertise: Retail Operations Job Requisition: 378471 Address: USA-DE-Wilmington-4401 Governor Printz Blvd Store Code: Store 02182 Front End (7230455) Food Lion has been providing...
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
PT Customer Experience Manager (Nights & Weekends) - Dover, DE
- Dover, DE
- 45+ days ago
- Dover, DE
- 45+ days ago
Store - DOVER, DEDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery...
Demographic Data for Delaware
Moving to Delaware? Find some basic demographic data about Delaware below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Delaware
Highest Education Level
Customer Service Managers in Delaware offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Call Center Management
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Resolution
- Cash Management
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Driving
- Punctual
- Customer Relationship Management
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Documentation
- Multitasking
- English
- Spanish
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »