Customer Service Analyst Jobs in Newark, DE
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
Partnership Customer Experience Analyst
- Wilmington, DE (12 miles from Newark, DE)
- 9 days ago
- Wilmington, DE (12 miles from Newark, DE)
- 9 days ago
Purpose of the role To contribute to and enhance NPS by improving customer experience across touchpoints, ensuring experience and messaging is consistent and customer centric. Includes customer...
J.P. Morgan Wealth Management- Client Service Analyst
- Wilmington, DE (12 miles from Newark, DE)
- 16 days ago
- Wilmington, DE (12 miles from Newark, DE)
- 16 days ago
Job Description When you join JPMorgan Chase & Co. you will have the opportunity to utilize your talents and leadership capabilities in an inclusive community of Wealth Advisors. Offering a wide...
The Delaware team will provide comprehensive operational services to the Corporate Investment Bank's business across the Globe, for Foreign Exchange (FX) and Foreign Exchange Options (FXO) trading...
- Wilmington, DE (12 miles from Newark, DE)
- 30+ days ago
- Wilmington, DE (12 miles from Newark, DE)
- 30+ days ago
AlTi is a global wealth and strategic alternatives manager, in the business of turning powerful ideas into high-performing strategies and solutions. Our clients are UHNW individuals and families,...
Demographic Data for Newark, DE
Moving to Newark, DE? Find some basic demographic data about Newark, DE below.
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in Newark, DE
Highest Education Level
Customer Service Analysts in Newark, DE offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- Inbound
- Escalation Management
- Customer Success
- Customer Support
- Order Processing
- Printing
- Retail Sales
- Resolution
- Spreadsheets
- Customer Satisfaction
- Inbound/Outbound Calling
- Scheduling Appointments
- General Repair
- Energetic
- Technical Support
- Scanning
- Billing
- General Office Duties
- Administrative Skills
- Telephone Skills
- Retail
- Process Improvement
- Finance
- High School Diploma
- Customer Relationship Management
- Punctual
- Auditing
- Investigation
- Microsoft Outlook
- Verbal Communication
- Reporting
- Documentation
- Filing
- Bachelor's Degree
- Microsoft PowerPoint
- Inventory Management
- Sales
- Microsoft Office
- Microsoft Excel
- Research Skills
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Analyst Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »