Call Center Representative Jobs in Phoenix, AZ
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Retention Call Center Agent (Base + Commission)
- Chandler, AZ (14 miles from Phoenix, AZ)
- 2 days ago
- Chandler, AZ (14 miles from Phoenix, AZ)
- 2 days ago
Company Summary** **Non-Negotiable Base Pay:** $17.75/hour + Uncapped Commission **1st Year On-Target Earnings:** $68,000. No sales experience required. Paid full-time training provided!...
Responsibilities As our Oncology Charge Nurse at Dignity Health, you'll oversee a department of frontline nurses caring for patients. Every interaction is an opportunity to improve your...
Knowledge, Skills, and Abilities: + Experience: Up to six months of banking or call center experience preferred Powered by JazzHR...
Pearl Interactive Network is seeking Seasonal Contact Center Agents (CCAs) to Join Our Talent Community in preparation for future disaster relief efforts.** The **Seasonal Contact Center Agent**...
OBJECTIVE AND POSITION SUMMARY We are hiring an on-call Client Support Specialist to work varied hours as needed for our Corazón program. The Client Support Specialist is responsible for the daily...
Patient Financial Service PFS Representative Call Center
- Phoenix, AZ
- 4 days ago
- Phoenix, AZ
- 4 days ago
Primary City/State: Casper, Wyoming Department Name: Casper Cole Creek PCP Work Shift: Day Job Category: Revenue Cycle You have a place in the health care industry. If you're looking to leverage...
Bilingual Call Center Specialist
- Mesa, AZ (12 miles from Phoenix, AZ)
- 5 days ago
- Mesa, AZ (12 miles from Phoenix, AZ)
- 5 days ago
We are seeking a friendly and professional Remote Bi-Lingual Call Center Specialist to join our team. In this role, you will take inbound calls, communicate with patients to identify their needs...
Dental Call Center Specialist LOCAL AZ ONLY
- Mesa, AZ (20 miles from Phoenix, AZ)
- 5 days ago
- Mesa, AZ (20 miles from Phoenix, AZ)
- 5 days ago
Previous experience as a Call Center Representative or in a similar role is required. Experience with Dental and/or medical office scheduling is required. Must provide own computer....
Center Representative is primarily responsible for providing excellent customer service by assisting patients over the phone with scheduling, relaying medical information and/or medical information...
Call Center Representative - Paid Training
- Chandler, AZ (14 miles from Phoenix, AZ)
- 6 days ago
- Chandler, AZ (14 miles from Phoenix, AZ)
- 6 days ago
knowledge of our wireless products, accessories and pricing plans Respond to customer inquiries regarding billing, devices, product features, troubleshooting, and hardware operation, with a focus on one-call...
12.27% monthly contribution rate and includes a 100% employer match on Day 1 Learn more at Work With Us | Maricopa County, AZ We Require Two years of clerical/administrative experience One year of call-center...
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...
- Tempe, AZ (9 miles from Phoenix, AZ)
- 8 days ago
- Tempe, AZ (9 miles from Phoenix, AZ)
- 8 days ago
External Job Description Join Our Growing Transportation Operations Team! Be part of a fast-paced, expanding team that manages daily freight movements across North American fulfillment centers....
Next Gen Client Support Specialist
- Tempe, AZ (9 miles from Phoenix, AZ)
- 8 days ago
- Tempe, AZ (9 miles from Phoenix, AZ)
- 8 days ago
ADP is hiring a Client Support Specialist. Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join a company with...
Pharmacy Tech Support / Call Center Representative (Remote)
- Phoenix, AZ
- 8 days ago
- Phoenix, AZ
- 8 days ago
We are excited to announce that currently we are looking for a 100% remote (work from homeWFH) contract **Pharmacy Support Call Center Representative** to join our team....
Remote WorkDemographic Data for Phoenix, AZ
Moving to Phoenix, AZ? Find some basic demographic data about Phoenix, AZ below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Phoenix, AZ
Highest Education Level
Call Center Representatives in Phoenix, AZ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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