Student Services Specialist -Call Center - Temp Level 1

Job Description

Student Services Specialist -Call Center - Temp Level 1

Job ID322745

Location

Chandler-Gilbert Comm College

Full/Part TimePart-Time

Regular/TemporaryTemporary

Hourly Rate

$15.15/per hour

Not Eligible for Benefits

This is a part-time, temporary position not eligible for benefits.

Work Schedule

25 hours /weekly Max

Monday - Friday 8am-1pm or Monday-Friday 12pm-5pm

Summer hours Monday - Thursday 8am-2:30pm or Monday-Thursday 11am-5:30pm

Maricopa Summary

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our visioncreating excellence in education for a better world.

We focus on peoplenot profits.

With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.

We don't just support our communitywe help build it.

We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset.

Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Job Summary

This position interacts with a diverse population of prospective and current students; provides information as the first point of contact on campus; processes admission, residency and registration related forms; assists students with online self-service options; assists with triage of student needs and entering into virtual waiting line system; supports Welcome Desk and phones; makes appropriate referrals to other related student services; other duties as assigned.

Essential Functions

60%: Serve as member of college's Call Center, answering not only Admissions & Records questions, but also general questions about the college, referring to other persons/departments as needed. Will also make outbound calls for various college outreach.

20%: Assist students with admissions, records and registration processes, guiding students through process and next steps, and processing Admissions & Records forms.

10%: Assist with special events (Coyote Kickoff, program-specific information sessions) by performing Admissions & Records functions (registration, identification authentication, etc.) as needed

10%: Assist as needed at Welcome Desk (when working in-person)

Minimum Qualifications

1. Some college and one year of relevant work experience

2. Experience providing high-quality customer service in a fast-paced environment, including call center experience

3. Experience with data entry and online data platforms (Banner, PeopleSoft, Salesforce, etc.)

4. Ability to communicate clearly and effectively, both verbally and in writing

Desired Qualifications

1. Experience working with students from diverse backgrounds and cultures

2. Experience working in a student support area in higher education

3. Experience working in a Call Center environment

4. Spanish Speaking