Bilingual Call Center Associate

Arizona Central Credit Union Ranked #2 in Top 10 Credit Unions in AZ for 2026 Ranking Arizona: Top 10 credit unions for 2026 AZBIGMEDIA A key component of this service delivery is to build long-term member relationships by identifying the financial needs of our members and offering them a Credit Union solution. In addition, the position answers and processes phone, email, and chat transactions; explains products and services; responds to problems and concerns, and directs phone calls to the appropriate department. + Identifies member financial needs and offers a solution by cross-selling products and services that will meet those needs. + Assists members and potential members that call, chat, or email the credit union by answering questions and concerns and providing information regarding accounts. + Perform transfers, stop payments, process loan advances, quote loan payoffs, address changes, and other transactions, and performs required research to assist members in corrections/explanation of transactions on their accounts. + Monday - Friday: 8:45 am - 5:45 pm, some weekends (after 90 days). + Remote work is available after three months (Hybrid). + Experience: Up to six months of banking or call center experience preferred + Financial Institute experience preferred + Language: Bilingual (English/Spanish) Powered by JazzHR To view full details and how to apply, please login or create a Job Seeker account