Call Center Representative Jobs in Arizona
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Our Insurance Specialists start at $37,960 per year, plus bonus. Our top Insurance Specialists earn an extra $3 per hour with bonus (with an additional $0.50 an hour in onsite differential). We...
MDS Communications is looking to hire Call Center Representatives! Do you want the gratification of raising funds for well-respected nonprofit and charity organizations?...
MDS Communications is looking to hire Call Center Representatives! Do you want the gratification of raising funds for well-respected nonprofit and charity organizations?...
MDS Communications is looking to hire Call Center Representatives! Do you want the gratification of raising funds for well-respected nonprofit and charity organizations?...
MDS Communications is looking to hire Call Center Representatives! Do you want the gratification of raising funds for well-respected nonprofit and charity organizations?...
7971 - Phoenix CEC - 1625 W. Fountainhead Parkway, Tempe, Arizona, 85282 CarMax, the way your career should be! Provide an iconic customer experience As a Customer Service Consultant, you will be...
About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over...
Next Gen Client Support Specialist - Bilingual (English/Spanish)
- Tempe, AZ
- 2 days ago
- Tempe, AZ
- 2 days ago
ADP is hiring a Client Support Specialist. Are you readyto join acompany offeringcareer advancementopportunities throughout your career journey? Do you want to join a company...
This job was posted by : For moreinformation, please see: call center representatives answer multiple calls per day assistingcallers with questions, scheduling patient\appointments, and directing calls...
The Contact Center Representative is the first connection between Intermountain and patients responsible for fostering relationships with patients, parents and guardians regarding the patient's...
Job Summary Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge of 20,000 products and 3 catalogues....
IMPORTANT: RemX will never ask for any form of payment prior to or throughout the hiring process. If you have been asked for payment of any kind, please notify us right away. This is illegitimate...
Remote WorkSmall call center with high profile clients seeks a charismatic, professional, and detail-oriented Call Center Representative Quick Overview: Schedule: 8 hour shift Between 6AM-6 PM or 10AM-10PM, including...
High Volume Center Agent Call Center & Customer Service $ 21 / Hour location_on Phoenix, Arizona work_outline Contract/Temporary favorite_border JOB ON CANDIDATE PORTAL COPY LINK link Adecco is...
Call Center Representative / Pharmacy Tech Support (Remote-Friendly anywhere in the US)
- Mesa, AZ
- 6 days ago
- Mesa, AZ
- 6 days ago
We are excited to announce that currently we are looking for a 100% remote (work from homeWFH) contract **Pharmacy Support Call Center Representative** to join our team....
Remote WorkDemographic Data for Arizona
Moving to Arizona? Find some basic demographic data about Arizona below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Arizona
Highest Education Level
Call Center Representatives in Arizona offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Negotiation
- Investigation
- Microsoft Outlook
- Typing
- Verbal Communication
- Collaboration
- Interpersonal Skills
- Data Entry
- English
- Multitasking
- Spanish
- Microsoft PowerPoint
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
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