Call Center Representative Jobs in Gilbert, AZ
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Client Relations Specialist - West Region - AZ - On Site
- Chandler, AZ (3 miles from Gilbert, AZ)
- moments ago
- Chandler, AZ (3 miles from Gilbert, AZ)
- moments ago
We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we'd love to hear from you. About Us Vensure Employer Solutions is the largest privately held...
Client Relations Specialist - EOR - AZ - On Site
- Chandler, AZ (3 miles from Gilbert, AZ)
- moments ago
- Chandler, AZ (3 miles from Gilbert, AZ)
- moments ago
We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we'd love to hear from you. About Us Vensure Employer Solutions is the largest privately held...
Client Relations Specialist - North Central - AZ - On Site
- Chandler, AZ (3 miles from Gilbert, AZ)
- moments ago
- Chandler, AZ (3 miles from Gilbert, AZ)
- moments ago
We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we'd love to hear from you. About Us Vensure Employer Solutions is the largest privately held...
Client Relations Specialist - Southeast Region - AZ - On Site
- Chandler, AZ (3 miles from Gilbert, AZ)
- moments ago
- Chandler, AZ (3 miles from Gilbert, AZ)
- moments ago
We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we'd love to hear from you. About Us Vensure Employer Solutions is the largest privately held...
Contact Center Agent- Phoenix, AZ
- Phoenix, AZ (16 miles from Gilbert, AZ)
- 21 hours ago
- Phoenix, AZ (16 miles from Gilbert, AZ)
- 21 hours ago
Adecco is looking for strong call center representatives to handle potential claimant inquires and claims....
Transplant Call Center Representative
- Phoenix, AZ (16 miles from Gilbert, AZ)
- 1 day ago
- Phoenix, AZ (16 miles from Gilbert, AZ)
- 1 day ago
Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are...
- Phoenix, AZ (16 miles from Gilbert, AZ)
- 1 day ago
- Phoenix, AZ (16 miles from Gilbert, AZ)
- 1 day ago
center experience + Great Job Tenure + Professionalism Pay and Benefits The pay range for this position is $24.30 - $24.30/hr....
- Tempe, AZ (7 miles from Gilbert, AZ)
- 2 days ago
- Tempe, AZ (7 miles from Gilbert, AZ)
- 2 days ago
MDS Communications is looking to hire Call Center Representatives! Do you want the gratification of raising funds for well-respected nonprofit and charity organizations?...
Call Center Agent - Weekly Pay
- Tempe, AZ (7 miles from Gilbert, AZ)
- 4 days ago
- Tempe, AZ (7 miles from Gilbert, AZ)
- 4 days ago
MDS Communications is looking to hire Call Center Representatives! Do you want the gratification of raising funds for well-respected nonprofit and charity organizations?...
Next Gen Client Support Specialist
- Tempe, AZ (7 miles from Gilbert, AZ)
- 7 days ago
- Tempe, AZ (7 miles from Gilbert, AZ)
- 7 days ago
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow,...
Together we fight for everyone's opportunity for a better financial future. We will do this together with customers, partners and colleagues. We will fight for others, not against: We will stand...
- Phoenix, AZ (16 miles from Gilbert, AZ)
- 8 days ago
- Phoenix, AZ (16 miles from Gilbert, AZ)
- 8 days ago
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...
- Scottsdale, AZ (13 miles from Gilbert, AZ)
- 9 days ago
- Scottsdale, AZ (13 miles from Gilbert, AZ)
- 9 days ago
Job Details Job Location : iMemories - Scottsdale, AZ Position Type : Full Time Education Level : High School Salary Range : Undisclosed Job Shift : 1st Job Category : Admin - Clerical Description...
Client Relations Specialist (Legal)
- Chandler, AZ (3 miles from Gilbert, AZ)
- 12 days ago
- Chandler, AZ (3 miles from Gilbert, AZ)
- 12 days ago
Client Relations Specialist (Pacific Time Working Hours) Would you like to provide first-class guidance and support to the customer? Are you interested in working with cutting-edge legal...
Customer Care Associate - In Person (May 27th)
- Tempe, AZ (7 miles from Gilbert, AZ)
- 14 days ago
- Tempe, AZ (7 miles from Gilbert, AZ)
- 14 days ago
Looking for an opportunity with a dynamic, fun, and goal-oriented company? We're growing quickly and we're looking for some not-so-typical talent to join our team. Progress Residential is the...
Demographic Data for Gilbert, AZ
Moving to Gilbert, AZ? Find some basic demographic data about Gilbert, AZ below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Gilbert, AZ
Highest Education Level
Call Center Representatives in Gilbert, AZ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Courteous
- Complaint Resolution
- Inside Sales
- Resolution
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Administrative Skills
- Collections
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Punctual
- Verbal Communication
- Microsoft Outlook
- Driving
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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