Customer Service Representative Jobs in Raleigh, NC
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- Durham, NC (21 miles from Raleigh, NC)
- 4 days ago
- Durham, NC (21 miles from Raleigh, NC)
- 4 days ago
As the team at Zaxbys expands, we're saving a seat for you! To our guests, Zaxbys is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food. To our...
- Durham, NC (21 miles from Raleigh, NC)
- 8 days ago
- Durham, NC (21 miles from Raleigh, NC)
- 8 days ago
As the team at Zaxbys expands, we're saving a seat for you! To our guests, Zaxbys is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food. To our...
What Customer Operations Support contributes to Cardinal Health** Responsible for providing services to customers by acting as a liaison in problem-solving, research and order problem/dispute...
What You'll Be Doing Join Our Team as a temporary Animal Services Customer Experience Representative! Are you passionate about helping people and animals alike? As a Customer Experience...
Customer Service Representative - Work From Home
- Holly Springs, NC (17 miles from Raleigh, NC)
- 1 day ago
- Holly Springs, NC (17 miles from Raleigh, NC)
- 1 day ago
FT Customer Service Representative - Work From Home [Call Center / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k match / PTO - As a Customer Service Rep at Marcone Plumbing...
Remote WorkAirport Customer Service Agent- RDU AirFrance
- Morrisville, NC (11 miles from Raleigh, NC)
- 1 day ago
- Morrisville, NC (11 miles from Raleigh, NC)
- 1 day ago
General information Job Title Airport Customer Service Agent- RDU AirFrance Date Thursday, July 3, 2025 Entity Unifi Aviation, LLC State North Carolina City Morrisville Base Pay Rate: $ 15.00...
7974 - Raleigh CEC - 8520 Glenwood Avenue, Raleigh, North Carolina, 27612 CarMax, the way your career should be! Provide an Iconic Customer Experience As a Customer Service Consultant, you will be...
center experience required Reliable high-speed internet and a quiet, dedicated remote work setup Proficient in basic technology troubleshooting Strong written and verbal communication skills Excellent...
- Morrisville, NC (11 miles from Raleigh, NC)
- 2 days ago
- Morrisville, NC (11 miles from Raleigh, NC)
- 2 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 431433 Address: USA-NC-Morrisville-3609 Davis Drive Store Code: Store 02196 Front End (7230746) Food Lion has been providing an easy,...
POSITION SUMMARY Client Service Associates help shape the future of service by modernizing the client experience through an elevated standard of care. The Client Service Associate assists with the...
Project Management Specialist - Customer Service
- Cary, NC (8 miles from Raleigh, NC)
- 2 days ago
- Cary, NC (8 miles from Raleigh, NC)
- 2 days ago
The Customer Service Representative serves as our customers' primary point of contact within the company....
Customer Service Representative
- Cary, NC (8 miles from Raleigh, NC)
- 3 days ago
- Cary, NC (8 miles from Raleigh, NC)
- 3 days ago
Adecco is currently assisting one of its clients in their search for a Customer Service Representative in Cary, NC!...
Branch Customer Service and Sales Rep - Durham (South Square) NC
- Durham, NC (21 miles from Raleigh, NC)
- 3 days ago
- Durham, NC (21 miles from Raleigh, NC)
- 3 days ago
Automotive Services Claims Underwriting and more A DAY IN THE LIFE of a Branch Customer Service Representative The Auto Club Group is seeking prospective Branch Customer Service Representatives who...
Rep 1, Customer Service Reliability
- Morrisville, NC (11 miles from Raleigh, NC)
- 3 days ago
- Morrisville, NC (11 miles from Raleigh, NC)
- 3 days ago
Center Experience; Cable operations and/or telecommunications experience SPECTRUM CONNECTS YOU TO MORE Competitive Pay: Generous $20 per hour starting pay Dynamic Growth: The growth of our industry...
Customer Service Representative - Sample Receiving/Project Management
- Cary, NC (8 miles from Raleigh, NC)
- 3 days ago
- Cary, NC (8 miles from Raleigh, NC)
- 3 days ago
The Customer Service Representative serves as our customers primary point of contact within the company....
Demographic Data for Raleigh, NC
Moving to Raleigh, NC? Find some basic demographic data about Raleigh, NC below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Raleigh, NC
Highest Education Level
Customer Service Representatives in Raleigh, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »