Customer Service Representative Jobs in Raleigh, NC
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative
- Durham, NC (21 miles from Raleigh, NC)
- 4 hours ago
- Durham, NC (21 miles from Raleigh, NC)
- 4 hours ago
We are looking to add a Customer Service Representative to our team at Sunny Acres Pet Resort!...
Customer Service Representative - No Weekends
- Cary, NC (8 miles from Raleigh, NC)
- 4 hours ago
- Cary, NC (8 miles from Raleigh, NC)
- 4 hours ago
experience set on one call resolution....
For the past 20 years, ProPharma has improved the health and wellness of patients by providing advice and expertise that empowers biotech, med device, and pharmaceutical organizations of all sizes...
Remote WorkOverview The Customer Service Assistant is responsible for assisting patients with insurance and billing questions and performs functions directly associated with a customer service call center...
Customer Service Engineer (System Administrator) (ESOM)
- Garner, NC (9 miles from Raleigh, NC)
- 15 hours ago
- Garner, NC (9 miles from Raleigh, NC)
- 15 hours ago
Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our...
Animal Services Customer Experience Representative
- Raleigh, NC
- 16 hours ago
- Raleigh, NC
- 16 hours ago
What You'll Be Doing Do you have a passion for people and pets? The Wake County Animal Center is looking for Customer Experience Representatives to be the welcoming face and voice of our shelter....
Part Time Customer Service Clerk
- Durham, NC (21 miles from Raleigh, NC)
- 20 hours ago
- Durham, NC (21 miles from Raleigh, NC)
- 20 hours ago
This is a part time position. Primary responsibility is to Take Excellent Care Of Our Customers by satisfying each customer's needs, exceeding their expectations, and making every shopping visit a...
- Fuquay Varina, NC (19 miles from Raleigh, NC)
- 1 day ago
- Fuquay Varina, NC (19 miles from Raleigh, NC)
- 1 day ago
About Leviton At Leviton, we build what's next to light, power, and connect everyday spaces, from electrical to lighting, to data networks, and energy management. With over 115 years of history,...
Qualifications / Successful candidates for this position will have: 3 years of experience in providing customer service either via phone or in person (required) Have 1 year of call center experience...
Customer Service Associate - Temporary
- Apex, NC (16 miles from Raleigh, NC)
- 1 day ago
- Apex, NC (16 miles from Raleigh, NC)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Airport Customer Service Agent FT(Spirit) - RDU
- Morrisville, NC (11 miles from Raleigh, NC)
- 1 day ago
- Morrisville, NC (11 miles from Raleigh, NC)
- 1 day ago
General information Job Title Airport Customer Service Agent FT(Spirit) - RDU Date Monday, August 18, 2025 Entity Unifi Aviation, LLC State North Carolina City Morrisville Base Pay Rate: $ 15.00...
- Wendell, NC (13 miles from Raleigh, NC)
- 2 days ago
- Wendell, NC (13 miles from Raleigh, NC)
- 2 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Part Time
- Raleigh, NC
- 2 days ago
- Raleigh, NC
- 2 days ago
Provides support as a member of the Grocery team to include receiving and preparing product, maintaining the grocery floor and displays, and selling product in support of WFM standards. Performs...
- Wilsons Mills, NC (20 miles from Raleigh, NC)
- 2 days ago
- Wilsons Mills, NC (20 miles from Raleigh, NC)
- 2 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
- Youngsville, NC (18 miles from Raleigh, NC)
- 2 days ago
- Youngsville, NC (18 miles from Raleigh, NC)
- 2 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
Demographic Data for Raleigh, NC
Moving to Raleigh, NC? Find some basic demographic data about Raleigh, NC below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Raleigh, NC
Highest Education Level
Customer Service Representatives in Raleigh, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Pulling
- Restocking
- Discretion
- Bathroom Remodeling
- Replenishing
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- First In, First Out
- Order Entry
- Payment Processing
- Customer Support
- Asset Protection
- Sales Leadership
- Willingness To Learn
- Courteous
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Housekeeping
- Cashier Skills
- Reimbursement
- Relationship Management
- Friendliness
- Listening
- Retail
- Decision Making
- Customer Relations
- High School Diploma
- Telephone Skills
- Driving
- Filing
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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