Call Center Representative Jobs in Raleigh, NC
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Morrisville, NC (11 miles from Raleigh, NC)
- 1 hour ago
- Morrisville, NC (11 miles from Raleigh, NC)
- 1 hour ago
Job Summary Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge of 20,000 products and 3 catalogues....
We are seeking a skilled and empathetic Call Center Customer Service Representative to join our client's dynamic team. The ideal Call Center candidate will have proven experience managing a high...
Position Summary As a Call Center Representative, you will play a vital role in delivering high-quality service to our patients and ensuring their needs are met promptly and professionally....
Envestnet is seeking an Institutional Client Support Specialist to join our Service department. This is a hybrid role, with in-office work required at our Berwyn, PA office location. Envestnet is...
Requirements: 1-2+ years of related call center experience. Transferable experience includes (Call center, retention, enrollment, etc.) Excellent communication and interpersonal skills....
Remote WorkClient Relations Specialist (Pacific Time Working Hours) Would you like to provide first-class guidance and support to the customer? Are you interested in working with cutting-edge legal...
Requirements: 1-2+ years of related call center experience. Transferable experience includes (Call center, retention, enrollment, etc.) Excellent communication and interpersonal skills....
Remote WorkClient Relations Specialist (Pacific Time Working Hours) Would you like to provide first-class guidance and support to the customer? Are you interested in working with cutting-edge legal...
Senior Contact Center Representative - Business Banking Support
- Raleigh, NC
- 16 days ago
- Raleigh, NC
- 16 days ago
We are seeking a highly motivated and enthusiastic individual for the role of BPO SPE Voice. The ideal candidate will have 2 to 4 years of experience in customer voice work. This is a...
Remote Workcenter experience (preferred) Are Bilingual in English/Spanish (preferred) Ability to type accurately and quickly Maintain a positive environment, working with co-workers and customers within a diverse...
Emergency Dispatcher/Call Center Agent
- Durham, NC (21 miles from Raleigh, NC)
- 60+ days ago
- Durham, NC (21 miles from Raleigh, NC)
- 60+ days ago
Job Title: Emergency Dispatcher/Call Center Agent Shift: Friday, Saturday, Sunday and Monday 1pm 11:30pm Location: 3643 N. Roxboro Street, Durham, NC Job Summary: The Communications Center...
Customer Care Associate, Redi Carpet
- Morrisville, NC (11 miles from Raleigh, NC)
- 60+ days ago
- Morrisville, NC (11 miles from Raleigh, NC)
- 60+ days ago
Job Summary Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge of 20,000 products and 3 catalogues....
Client Support Specialist, Employee Health & Benefits
- Raleigh, NC
- 90+ days ago
- Raleigh, NC
- 90+ days ago
Client Support Specialist EHB Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesnt happen overnight. Its a result of hard work by extraordinary people. More than 11,000...
Call Center Customer Service Professional - II
- Cary, NC (8 miles from Raleigh, NC)
- 90+ days ago
- Cary, NC (8 miles from Raleigh, NC)
- 90+ days ago
Hybrid 8 days a month, usually Tuesday and Wednesday's Targeted Years of Experience: 3-5 years Responsibilities: Answer incoming service calls from customers to perform initial diagnosis and take...
Demographic Data for Raleigh, NC
Moving to Raleigh, NC? Find some basic demographic data about Raleigh, NC below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Raleigh, NC
Highest Education Level
Call Center Representatives in Raleigh, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Courteous
- Complaint Resolution
- Inside Sales
- Resolution
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Administrative Skills
- Collections
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Punctual
- Verbal Communication
- Microsoft Outlook
- Driving
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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