Customer Service Representative

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Customer Service Representative

Call Center & Customer Service

$ 20.40 / Hour

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Cary, North Carolina

acute

Contract/Temporary

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JOB ON CANDIDATE PORTAL

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Adecco is assisting a major client in their search for a Customer Service Representative in Cary, NC. This is a contract opportunity, offering a hybrid schedule, weekly pay and a chance to expand your experience. If this role sounds like something you would be interested in, and you meet the qualifications listed below, now!

What's in this position for you?

Pay: $20.40/HR

Shift/Hours: Monday - Friday (11:30am - 8:00pm)

Weekly Paycheck

Responsibilities include but are not limited to:

Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information.

Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner.

Directly respond to customer inquiries when appropriate or route calls to the appropriate staff to ensure prompt resolution and customer satisfaction.

Identify and report adverse events (AEs) and productplaints (PCs) to clinicians to ensure patient's safety.

Perform other duties as assigned.

Candidates must meet the following requirements to be considered:

High School Diploma/GED

1+ years of high-volume call center experience

Experience with Microsoft Outlook and Teams

IMPORTANT: This job is being recruited for by Adecco's National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the