Customer Service Representative Jobs in North Carolina
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
We forward all updates to the customer service representative so that they know exactly what is going on with their leads. Keep in mind that this is not complicated....
RemotePatient Registration Rep, Customer Service
- R1 RCM
- Henderson, NC
- 9 hours ago
- Henderson, NC
- 9 hours ago
Location: Lifepoint Maria Parham/Henderson Shift Hours: Rotational: When Scheduled for the weekend you are off Monday and will work 6 hours Tuesday 7a-1p or 1p-7 p and work Wed-and Thur7a-7p...
In PersonCategory/Area of Expertise: Retail Operations Job Requisition: 505243 Address: USA-NC-Spring Hope-603 E Nash Street Store Code: Store 01461 Front End (7224342) Food Lion has been providing an...
In Person Part Timea Customer Service Representative....
In PersonBilingual Customer Service Representative Office Location: Pineville, NC 28134 Schedule: In-office Mon-Fri | 8:30am 5:00 pm ET Status: Temp to Hire position Pay Rate: $19-$21/hr....
In PersonCustomer Service Associate Earn Commissions Job Clemmons, NC
- Talentcare
- Clemmons, NC
- 12 hours ago
- Clemmons, NC
- 12 hours ago
Apply Now Why Youll Love This Job Do you love interacting with people and making someones day better? Are you enthusiastic about helping others and looking for a customer service job where your...
In PersonFull Time Assistant Customer Service Manager DLT 353
- Harris Teeter
- Wake Forest, NC
- 12 hours ago
- Wake Forest, NC
- 12 hours ago
Supervise up to 120 associates in the Customer Service Department [cashiers, baggers, customer service clerks] and accounting office. Is responsible for assisting the Department Manager with the...
In Person Full TimePart-Time Aquatics Customer Service Representative
- City of Burlington NC
- Burlington, NC
- 12 hours ago
- Burlington, NC
- 12 hours ago
About us: Burlington Recreation and Parks offers many parks and specialized facilities located throughout the community for all types of recreation. Learn more about Burlington's unique parks and...
In Person Part TimeReady To Go Further? Saia is a different kind of logistics and transportation company. We do things the right way. Youll see it in our commitment to our people, customers, and community. Youll...
In PersonReady To Go Further? Saia is a different kind of logistics and transportation company. We do things the right way. Youll see it in our commitment to our people, customers, and community. Youll...
In PersonBiocomposites is an international medical devices company that engineers, manufactures, and markets world leading products for use in infection management in bone and soft tissue. Based in Keele,...
In PersonCompany Description: Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide...
In PersonPatient Registration - Customer Service Representative
- R1 RCM
- Wilson, NC
- 17 hours ago
- Wilson, NC
- 17 hours ago
As a Customer Service Representative in Patient Registration, you will be the first friendly face patients meet when they check into the hospital....
In PersonPart Time As Needed Patient Access Customer Service Representative
- R1 RCM
- Bryson City, NC
- 17 hours ago
- Bryson City, NC
- 17 hours ago
As a Patient Registration Customer Service Representative in Patient Registration, you will be the first friendly face patients meet when they check into the hospital....
In Person Part TimeCustomer Service Representative - Patient Registration
- R1 RCM
- Bryson City, NC
- 17 hours ago
- Bryson City, NC
- 17 hours ago
Location: Lifepoint Swain Community Hospital Shift Hours: Flexible Availability Monday Through Friday could work 4p-11p and must have weekend availability 7a-7p R1 is the leading provider of...
In PersonDemographic Data for North Carolina
Moving to North Carolina? Find some basic demographic data about North Carolina below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in North Carolina
Highest Education Level
Customer Service Representatives in North Carolina offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Check Cashing
- Service Sales
- Inbound
- Bathroom Remodeling
- First In, First Out
- Asset Protection
- Restocking
- Order Entry
- Customer Support
- Order Processing
- Sales Leadership
- Payment Processing
- Resolution
- Willingness To Learn
- Courteous
- Client Services
- Loading & Unloading
- Discretion
- Merchandising
- Housekeeping
- Inbound/Outbound Calling
- Customer Satisfaction
- Cashier Skills
- Reimbursement
- Energetic
- Stocking
- Relationship Management
- Retail
- Friendliness
- High School Diploma
- Listening
- Customer Relations
- Driving
- Telephone Skills
- English
- Punctual
- Filing
- Spanish
- Inventory Management
- Policy Development
- Multitasking
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Computer Skills
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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