Customer Service Representative Jobs in North Carolina
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
ST Customer Service / Cashier - Mooresville Service
- Mooresville, NC
- 3 hours ago
- Mooresville, NC
- 3 hours ago
General Labor Help High School Diploma or Equivalent Able to pass drug and background check Valid Driver's License - Satisfactory Driving Record
General Summary The Customer Service Associate is a part-time position that will perform cashiering, customer service, light housekeeping and general stocking. Essential Job Functions Greets...
We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and...
Retail Customer Service Leader (Front End Leader)
- Charlotte, NC
- 3 hours ago
- Charlotte, NC
- 3 hours ago
MICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most...
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
JOB PURPOSE Responsible for setting the example of an ideal Customer Service Representative, assisting store management with operations, interacting with customers to solve issues and promote conflict...
Part Time - Customer Service Associate - Tool Rental - Flexible
- Charlotte, NC
- 3 hours ago
- Charlotte, NC
- 3 hours ago
Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This...
Customer Service Representative Location: Monroe, NC Pay: $20 per hour Schedule: Monday Friday, 8 AM 5 PM (Possible overtime, but not typical) In-office position About the Role We are seeking a Customer...
Apply Now Why Youll Love This Job Do you love interacting with people? Are you enthusiastic about helping others? If so our, part-time Customer Service Associate at Zips Car Wash located at 2300...
Customer Service Team Member - Winston-Salem, NC (NC0105)
- Winston Salem, NC
- 6 hours ago
- Winston Salem, NC
- 6 hours ago
Job Details Job Location : Winston Salem, NC Position Type : Full-Time/Part-Time Salary Range : $12.00 Base+Commission/month Travel Percentage : None Job Shift : Any Job Category : Sales...
Bilingual Senior Member Service Representative (Greensboro)
- Greensboro, NC
- 6 hours ago
- Greensboro, NC
- 6 hours ago
Job Type Full-time Description The Senior Member Service Representative (Sr. MSR) provides comprehensive front line service including establishing memberships, handling all types of account...
Customer Service Rep(05586) - 2739 W. 5th Street
- Lumberton, NC
- 9 hours ago
- Lumberton, NC
- 9 hours ago
These training programs will help you get up and running as customer service representatives and expert pizza makers as quickly as possible....
Customer Service Specialist LOCATION Statesville, NC No Remote TYPE Direct Hire SALARY $40,000 - $50,000 / yr ID GA26-2743507 POSTED Mar 17, 2025 POSITION: Customer Service Specialist LOCATION:...
Corning Federal Credit Union Member Service Representative in Wilmington , North Carolina Greater Wilmington, NC Area Corning Credit Union is seeking full-time Member Service Representatives to...
Demographic Data for North Carolina
Moving to North Carolina? Find some basic demographic data about North Carolina below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in North Carolina
Highest Education Level
Customer Service Representatives in North Carolina offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- Willingness To Learn
- First In, First Out
- Order Entry
- Asset Protection
- Customer Support
- Sales Leadership
- Baking
- Courteous
- Point-of-Sale System
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Scanning
- Reimbursement
- Energetic
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- Sales
- Filing
- Reporting
- English
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
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