Customer Service Representative Jobs in North Carolina
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Bilingual Customer Service Specialist (Spanish)
- Charlotte, NC
- 45+ days ago
- Charlotte, NC
- 45+ days ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
Customer Care Representative II, Ann Sacks Work Mode: Hybrid Location : Hybrid - Portland, OR or Charlotte, NC Opportunity The Customer Care Representative contributes to a positive and inclusive...
Category/Area of Expertise: Retail Operations Job Requisition: 261883 Address: USA-NC-Eden-824 E S Van Buren Road Store Code: Store 00951 Front End (7217344) Food Lion has been providing an easy,...
Category/Area of Expertise: Retail Operations Job Requisition: 438134 Address: USA-NC-Knightdale-7053 Us Hwy 64 E Store Code: Store 00723 Front End (7214359) Food Lion has been providing an easy,...
We are seeking a dedicated and customer-focused Customer Service Representative to join our team....
Remote WorkGeneral information Job Title Airport Customer Service Agent - CLT Air Canada Date Friday, April 18, 2025 State North Carolina City Charlotte Base Pay Rate: $ 16.00 Full/Part Time Full Time Exempt...
7226 - Asheville - 877 Brevard Road, Asheville, North Carolina, 28806-2268 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an...
A software firm in Asheville is looking to hire their next customer service representative to start ASAP....
About this role: Wells Fargo is seeking a Customer Service Associate within Commercial Mortgage Servicing. This role will provide customer facing support for Commercial Mortgage borrowers with...
About this role: Wells Fargo is seeking a Warehouse Lending Customer Service Specialist within CIB Warehouse Lending Operations. This role is in a fast-paced production environment that includes...
About this role: Wells Fargo is seeking a Warehouse Lending Customer Service Associate within CIB Warehouse Lending Operations. In this role, you will: Coordinate with Credit Analysts and...
About this role: Wells Fargo is seeking a Warehouse Lending Customer Service Associate- Collateral Monitoring within CIB Warehouse Lending Operations. This role is in a fast-paced production...
PT Custom Framer (No Experience Required) Strong Customer Service
- Hickory, NC
- 11 hours ago
- Hickory, NC
- 11 hours ago
Store - HICKORY, NC Build customer relationships while creating a memorable framing solution for their art. Help customers shop our store and be able to find what they're looking for. Provide a...
Furniture Manufacturing - Customer Support Specialist (Onsite)
- Greensboro, NC
- 11 hours ago
- Greensboro, NC
- 11 hours ago
Role Details Type of Support: Phone, Email and Chat Contract Duration: Fulltime Training Schedule: Monday - Friday 8:00 am - 5:00 pm ET Work Schedule: Monday - Friday 8:00 am - 5:00 pm ET Work...
Demographic Data for North Carolina
Moving to North Carolina? Find some basic demographic data about North Carolina below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in North Carolina
Highest Education Level
Customer Service Representatives in North Carolina offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Willingness To Learn
- Customer Support
- Courteous
- Sales Leadership
- Baking
- Order Processing
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Problem Resolution
- Cashier Skills
- Reception
- Reimbursement
- Scanning
- Energetic
- Customer Relations
- Telephone Skills
- Listening
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Flexibility
- Filing
- English
- Multitasking
- Spanish
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
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