Customer Service Representative Jobs in Concord, NC
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative
- Circle K
- Monroe, NC (21 miles from Concord, NC)
- 12 hours ago
- Monroe, NC (21 miles from Concord, NC)
- 12 hours ago
a Customer Service Representative....
In Person- Saia
- Charlotte, NC (20 miles from Concord, NC)
- 19 hours ago
- Charlotte, NC (20 miles from Concord, NC)
- 19 hours ago
Ready To Go Further? Saia is a different kind of logistics and transportation company. We do things the right way. Youll see it in our commitment to our people, customers, and community. Youll...
In Person- Saia
- Charlotte, NC (20 miles from Concord, NC)
- 19 hours ago
- Charlotte, NC (20 miles from Concord, NC)
- 19 hours ago
Ready To Go Further? Saia is a different kind of logistics and transportation company. We do things the right way. Youll see it in our commitment to our people, customers, and community. Youll...
In PersonCustomer Service Representative
- American Reprographics Company
- Charlotte, NC (20 miles from Concord, NC)
- 23 hours ago
- Charlotte, NC (20 miles from Concord, NC)
- 23 hours ago
ARC Document Solutions, Inc. (NYSE: ARC) provides technology and services to businesses of all types, with a focus on the architectural, engineering, and construction industry, in thousands of...
In PersonClient Service Specialist, Small Business Unit - Commercial Lines
- Relation Insurance Services, Inc
- Charlotte, NC (20 miles from Concord, NC)
- 23 hours ago
- Charlotte, NC (20 miles from Concord, NC)
- 23 hours ago
WHO WE ARE Relation Insurance is a leading, innovative company with a strong commitment to excellence and a passion for delivering cutting-edge solutions to our clients. As a key player in the...
In PersonCustomer Service Representative (Loan Consultant I)
- Lendmark
- Concord, NC
- 1 day ago
- Concord, NC
- 1 day ago
At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and...
In PersonAutomotive Customer Service - Sales Department
- Lake Norman CDJR
- Cornelius, NC (21 miles from Concord, NC)
- 1 day ago
- Cornelius, NC (21 miles from Concord, NC)
- 1 day ago
20700 Torrence Chapel Rd., Cornelius, NC 28031 Automotive BDC Sales Representative - Business Development Competitive Pay Plan + Great Benefits! $43,000 - $73,000 Base Pay Plus Performance Based...
In Person- Randstad
- Charlotte, NC (20 miles from Concord, NC)
- 1 day ago
- Charlotte, NC (20 miles from Concord, NC)
- 1 day ago
Are you ready to make an impact and build lasting connections in the financial services industry? You'll be at the heart of meaningful client interactions, providing essential guidance and...
Hybrid- iQor
- Charlotte, NC (20 miles from Concord, NC)
- 1 day ago
- Charlotte, NC (20 miles from Concord, NC)
- 1 day ago
1+ year of customer service, collections, or call center experience Strong attention to detail - you don't miss the small stuff Confident negotiation skills with a solutions-focused mindset Genuine...
In PersonCustomer Service - Self Storage Manager
- Public Storage
- Salisbury, NC (23 miles from Concord, NC)
- 2 days ago
- Salisbury, NC (23 miles from Concord, NC)
- 2 days ago
Company Description Public Storage is the self-storage industry leader and we are Hiring Now! Earn $13.00 Per Hour Our Benefits Total Rewards package available to our team: We work Flexible and...
In PersonCustomer Service Representative
- Ace Handyman Services
- Huntersville, NC (18 miles from Concord, NC)
- 2 days ago
- Huntersville, NC (18 miles from Concord, NC)
- 2 days ago
center experience is preferred but not required Why Join Ace Handyman Services Lake Norman?...
In PersonHealth Care Customer Service Representative
- State Collection Service
- Charlotte, NC (20 miles from Concord, NC)
- 3 days ago
- Charlotte, NC (20 miles from Concord, NC)
- 3 days ago
The GREAT STATE TEAM is seeking Remote Health Care Customer Service Representatives to join our fast-growing teams!...
RemoteLead Customer Service Associate Job
- Zips Car Wash
- Kannapolis, NC (11 miles from Concord, NC)
- 3 days ago
- Kannapolis, NC (11 miles from Concord, NC)
- 3 days ago
Apply Now Why You'll Love This Job Do you love interacting with people? Are you enthusiastic about helping others and taking the lead? If so our, Lead Customer Service Associate at ZIPS Car Wash...
In PersonPart-Time Customer Service Agent - CLT Airport
- PrimeFlight
- Charlotte, NC (20 miles from Concord, NC)
- 4 days ago
- Charlotte, NC (20 miles from Concord, NC)
- 4 days ago
WHERE FRIENDLY TAKES FLIGHT - BECOME A CUSTOMER SERVICE AGENT TODAY! Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a...
In Person Part TimeBusiness-to-Business (B2B) Customer Service & Order Entry Specialist
- LHH
- Charlotte, NC (20 miles from Concord, NC)
- 4 days ago
- Charlotte, NC (20 miles from Concord, NC)
- 4 days ago
LHH is seeking a Business-to-Business (B2B) Customer Service & Order Entry Specialist for a contract to hire position in Southeast Charlotte, NC. This position is ideal for a detail-oriented...
In PersonDemographic Data for Concord, NC
Moving to Concord, NC? Find some basic demographic data about Concord, NC below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Concord, NC
Highest Education Level
Customer Service Representatives in Concord, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Check Cashing
- Service Sales
- Inbound
- Bathroom Remodeling
- First In, First Out
- Asset Protection
- Restocking
- Order Entry
- Customer Support
- Order Processing
- Sales Leadership
- Payment Processing
- Resolution
- Willingness To Learn
- Courteous
- Client Services
- Loading & Unloading
- Discretion
- Merchandising
- Housekeeping
- Inbound/Outbound Calling
- Customer Satisfaction
- Cashier Skills
- Reimbursement
- Energetic
- Stocking
- Relationship Management
- Retail
- Friendliness
- High School Diploma
- Listening
- Customer Relations
- Driving
- Telephone Skills
- English
- Punctual
- Filing
- Spanish
- Inventory Management
- Policy Development
- Multitasking
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Computer Skills
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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