Customer Service Representative Jobs in Concord, NC
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- Kannapolis, NC (11 miles from Concord, NC)
- 1 hour ago
- Kannapolis, NC (11 miles from Concord, NC)
- 1 hour ago
Description AdaptHealth Opportunity - Apply Today! At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives - out of the...
Customer Service/ Lot Attendant
- Charlotte, NC (20 miles from Concord, NC)
- 2 hours ago
- Charlotte, NC (20 miles from Concord, NC)
- 2 hours ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Pharmacy Customer Service Associate
- Matthews, NC (22 miles from Concord, NC)
- 16 hours ago
- Matthews, NC (22 miles from Concord, NC)
- 16 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Retail Sales Associate / Customer Service
- Cornelius, NC (21 miles from Concord, NC)
- 19 hours ago
- Cornelius, NC (21 miles from Concord, NC)
- 19 hours ago
Overview If youre looking for a retail sales associate / customer service job where you can positively change the lives of clients in a meaningful way, then look no further! Retail Sales...
Medical Equipment Customer Service Representative
- Charlotte, NC (20 miles from Concord, NC)
- 23 hours ago
- Charlotte, NC (20 miles from Concord, NC)
- 23 hours ago
For additional information, visit our company homepage Rotech.com Overview and Responsibilities Job Summary We are seeking a dedicated Customer Service Representative to join our team....
Customer Service Rep(08911) - 1357 Shearers Rd
- Mooresville, NC (21 miles from Concord, NC)
- 1 day ago
- Mooresville, NC (21 miles from Concord, NC)
- 1 day ago
Imagine yourself with a job withflexible hours, competitive pay, a fun environment, did we mentionflexible hours? We're already imagining you in that job, right now.We're imagining that because...
Utilities Customer Service Assistant Sr. - Field Operations
- Charlotte, NC (20 miles from Concord, NC)
- 1 day ago
- Charlotte, NC (20 miles from Concord, NC)
- 1 day ago
Date Opened: Monday, June 30, 2025 12:00 AMClose Date: Monday, July 14, 2025 12:00 AMDepartment: Charlotte Water DepartmentSalary: $23.00 - $23.93 Commensurate with Experience SUMMARY Charlottes...
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service & E-Commerce Supervisor - Full Time
- Huntersville, NC (18 miles from Concord, NC)
- 1 day ago
- Huntersville, NC (18 miles from Concord, NC)
- 1 day ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
Customer Service Representative
- Matthews, NC (22 miles from Concord, NC)
- 2 days ago
- Matthews, NC (22 miles from Concord, NC)
- 2 days ago
Store 2705113: 3424 Matthews Mint Hill Rd, Matthews, North Carolina 28105 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service...
SAP Customer Service Representative - $22-24/hour
- Charlotte, NC (20 miles from Concord, NC)
- 3 days ago
- Charlotte, NC (20 miles from Concord, NC)
- 3 days ago
SAP Customer Service Representative Company in Charlotte islooking for an SAP Customer Service Representative. Temp to Hire.$22-24/hour. Regular business hours....
Customer Service Representative - Veterinary Radiation Therapy & Medical Oncology
- Matthews, NC (22 miles from Concord, NC)
- 3 days ago
- Matthews, NC (22 miles from Concord, NC)
- 3 days ago
We are currently seeking a dedicated and compassionate Customer Service Representative (CSR) to support our Radiation Therapy and Medical Oncology departments....
Customer Service Specialist - CSS
- Charlotte, NC (20 miles from Concord, NC)
- 3 days ago
- Charlotte, NC (20 miles from Concord, NC)
- 3 days ago
MCA, your trusted advisor for wireless communications, data, and security services, is seeking a Customer Service Specialist for our Charlotte, NC, location to support our fast-growing MSS...
Customer Support Representative
- Charlotte, NC (20 miles from Concord, NC)
- 3 days ago
- Charlotte, NC (20 miles from Concord, NC)
- 3 days ago
JOB SUMMARY This role is located in our Charlotte, NC Hub. In this position you will focus on assisting our customers (buyers, sellers, and logistics companies) and their trading partners to solve...
Customer Experience Specialist - FT
- Charlotte, NC (20 miles from Concord, NC)
- 3 days ago
- Charlotte, NC (20 miles from Concord, NC)
- 3 days ago
$16.00/hour Immediately hiring! Are you someone who takes pride in delivering exceptional service and creating memorable customer experiences? If you thrive in a fast-paced environment where...
Demographic Data for Concord, NC
Moving to Concord, NC? Find some basic demographic data about Concord, NC below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Concord, NC
Highest Education Level
Customer Service Representatives in Concord, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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