Call Center Representative Jobs in Concord, NC
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Remote Call Center Rep - Starting Wednesday, May 28, 2025
- Charlotte, NC (20 miles from Concord, NC)
- 6 days ago
- Charlotte, NC (20 miles from Concord, NC)
- 6 days ago
Overview Work Location: This is a remote/work from home position. Compensation : $15.00/hour Paid Training Start Date : Wednesday, May 28, 2025 Training Hours : Monday thru Friday: 8am - 5pm EST...
Remote WorkLead Outreach Specialist (Call Center)
- Charlotte, NC (20 miles from Concord, NC)
- 11 days ago
- Charlotte, NC (20 miles from Concord, NC)
- 11 days ago
Requirements: 1-2+ years of call center experience. Preferred experience with outbound calls....
Remote WorkREMOTE Lead Nurture Specialist (Call Center)
- Charlotte, NC (20 miles from Concord, NC)
- 11 days ago
- Charlotte, NC (20 miles from Concord, NC)
- 11 days ago
100% REMOTE Lead Nurture Specialist (Call Center) Description Reports To: Lead Nurture Supervisor The Lead Nurture Specialist supports enrollment activities by contacting prospective students and...
Remote WorkLead Nurture Specialist (Call Center)
- Charlotte, NC (20 miles from Concord, NC)
- 11 days ago
- Charlotte, NC (20 miles from Concord, NC)
- 11 days ago
Reports To: Lead Nurture Supervisor Role Overview: The Lead Nurture Specialist supports enrollment activities by contacting prospective students and families interested in our full-time virtual...
Treasury Management Client Support Specialist
- Charlotte, NC (20 miles from Concord, NC)
- 26 days ago
- Charlotte, NC (20 miles from Concord, NC)
- 26 days ago
As a leading bank, SouthState has been providing financial solutions to individuals, families, and businesses for more than 100 years. SouthState team members strive to create remarkable...
- Mount Mourne, NC (21 miles from Concord, NC)
- 45+ days ago
- Mount Mourne, NC (21 miles from Concord, NC)
- 45+ days ago
Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect and optimize businesses of all types and sizes. More than 13,000...
Bilingual Call Center Representative
- Charlotte, NC (20 miles from Concord, NC)
- 45+ days ago
- Charlotte, NC (20 miles from Concord, NC)
- 45+ days ago
Call center experience preferred....
Service Dispatcher and Call Center Specialist
- Charlotte, NC (20 miles from Concord, NC)
- 90+ days ago
- Charlotte, NC (20 miles from Concord, NC)
- 90+ days ago
Responsive recruiter Benefits: 401(k) matching Dental insurance Health insurance Training & development Vision insurance One Hour Heating and Air Conditioning is searching for an upbeat, positive,...
Demographic Data for Concord, NC
Moving to Concord, NC? Find some basic demographic data about Concord, NC below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Concord, NC
Highest Education Level
Call Center Representatives in Concord, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Courteous
- Complaint Resolution
- Inside Sales
- Resolution
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Administrative Skills
- Collections
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Punctual
- Verbal Communication
- Microsoft Outlook
- Driving
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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