Automotive Customer Service - Sales Department

20700 Torrence Chapel Rd., Cornelius, NC 28031

Job Intro:
Join our dynamic team at Lake Norman CDJR as a BDC Sales Representative ! We are looking for motivated individuals who thrive in a fast-paced environment and are passionate about connecting with customers. If you are eager to make an impact and grow within a supportive organization, we want to hear from you!

Job Description:

As a BDC Sales Representative, you will be at the forefront of our business development efforts, engaging with customers via phone and online platforms. Your role will involve understanding customer needs, providing tailored solutions, and promoting our services. With a focus on building relationships, you will play a crucial part in driving sales and enhancing customer satisfaction.

Why Youll Love Working Here:

At Lake Norman Chrysler Dodge Jeep Ram, the BDC team is the heartbeat of the dealership and leadership treats it that way. Youll work in a high a' volume, well a' respected CDJR store where your communication skills, organization, and follow a' through directly contribute to the dealerships success. Instead of feeling like just a call center, youre part of a professional, customer a' focused operation that values accuracy, teamwork, and results.

If you want to work in a modern, fast a' paced environment where your efforts are recognized and your role truly matters, Lake Norman CDJR is a place youll be proud to represent.

Job Benefits:

• $43,000-$73,000 Base Pay Plus Performance Based Incentives
• Medical, Dental, Vision and Life insurance
• 401(k)
• PTO awarded day one.
• Paid vacation
• Short- and Long-Term Disability
• Employee discount program
• Advancement Opportunities
• A Positive and Professional Work Environment
• On-the-job training provided to help you succeed in your role

Job Responsibilities:

• Contact new and existing customers to promote current sales offers and set appointments
• Create excitement and build trust through inbound/outbound calls, emails, and internet inquiries
• Follow BDC scripts, guidelines, and training to ensure consistent communication
• Ensure all calls are answered promptly, professionally, and documented accurately in the CRM
• Maintain up a' to a' date knowledge of dealership inventory, product features, promotions, coupons, and advertising
• Complete all assigned outbound calls, including no a' shows, confirmations, follow a' ups, and task a' list calls
• Meet or exceed daily, weekly, and monthly goals for appointments set, shown, and outbound activity
• Maintain accurate, consistent data entry across all BDC systems
• Serve as the communication link between customers and dealership personnel
• Adhere to all dealership and BDC policies, procedures, and confidentiality standards
• Participate in ongoing skills and product training
• Perform additional BDC duties as assigned

Job Requirements:

• Professional, confident communicator with strong phone and email skills
• Proven ability to meet or exceed performance goals
• Strong customer service mindset and relationship a' building skills
• Ability to multitask, stay organized, and work well under pressure
• Proficient with computers, email, smartphones, and web a' based tools
• High school diploma required; some college preferred
• Prior experience in customer service, sales, call center, telemarketing, or automotive BDC roles
• Willing to participate in ongoing training and development
• Ability to read and comprehend instructions and information
• Professional appearance and conduct
• Ability to work effectively with dealership personnel at all levels
• Commitment to maintaining confidentiality of customer and dealership information
• Availability to work 40 hours per week, including some evenings and weekends
• Please upload your resume. Completing the online assessment will grant you priority consideration!
• Must be authorized to work in the U.S. without sponsorship and be a current resident.
• Pre-employment background checks are required, including MVR, and drug screening.

We are an Equal Opportunity Employer .
All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.