Customer Service Representative Jobs in Charlotte, NC
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
$15.00/hourMonthly Commission OpportunityShift Premium may Apply Immediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail...
Restaurant Customer Service Team Member
- Huntersville, NC (12 miles from Charlotte, NC)
- 1 hour ago
- Huntersville, NC (12 miles from Charlotte, NC)
- 1 hour ago
Pay: $10 to $15/hr + tips Jason's Deli is a family-owned business that has been enjoyed by its communities since 1976. At Jason's Deli, we work hard to ensure that our employees are rewarded with...
About Wealth Enhancement Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of...
- Belmont, NC (11 miles from Charlotte, NC)
- 5 hours ago
- Belmont, NC (11 miles from Charlotte, NC)
- 5 hours ago
Customer Service. This is all online and so we need someone that is VERY good on computers and navigating various sites, systems and able to talk on phone and be typing into system at the same...
Client Service Associate will partner closely with teams in product, distribution, operations, technology, shareholder services and others (including 3rd Party Transfer Agents, Fund Administrators...
Client Service Associate will partner closely with teams in product, distribution, operations, technology, shareholder services and others (including 3rd Party Transfer Agents, Fund Administrators...
Customer Service Representative
- Lake Wylie, SC (22 miles from Charlotte, NC)
- 8 hours ago
- Lake Wylie, SC (22 miles from Charlotte, NC)
- 8 hours ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Graphics Customer Service/Estimator
- Gastonia, NC (22 miles from Charlotte, NC)
- 21 hours ago
- Gastonia, NC (22 miles from Charlotte, NC)
- 21 hours ago
Key Responsibilities: Customer Service: Serve as the primary point of contact for clients, providing exceptional customer support throughout the entire order process. Address customer inquiries,...
Service Center Luxury - Charlotte South JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited...
Customer Service Rep(08976) - 3071 Hwy 21Fort Mill
- Fort Mill, SC (14 miles from Charlotte, NC)
- 1 day ago
- Fort Mill, SC (14 miles from Charlotte, NC)
- 1 day ago
Domino's Pizza is looking for a friendly and enthusiastic Customer Service Representative to join our pizza-loving family....
Job Summary Customer Service Representative I serve as the first point of contact for the customer service issues and resolves a high volume of patient inquiries regarding both hospital and professional...
Customer Service Associate Team Leader (Front End Support Assistant Manager)
- Charlotte, NC
- 1 day ago
- Charlotte, NC
- 1 day ago
Assists the Team Leader in all aspects of daily operations including cash management, expense control, buying, merchandising, labor, regulatory compliance, and special projects as assigned. Leads...
Retail Customer Service Associate
- Monroe, NC (20 miles from Charlotte, NC)
- 1 day ago
- Monroe, NC (20 miles from Charlotte, NC)
- 1 day ago
POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and...
Part Time - Customer Service Associate - Tool Rental - Flexible
- Charlotte, NC
- 1 day ago
- Charlotte, NC
- 1 day ago
Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This...
Licensed Insurance Agent/ Customer Service Representative
- Charlotte, NC
- 1 day ago
- Charlotte, NC
- 1 day ago
In person, Full Time Position available for insurance agent at in Charlotte NC. (Bilingual a plus) Candidate should hold a Property & Casualty Insurance License. (Will get license for the right...
Remote WorkDemographic Data for Charlotte, NC
Moving to Charlotte, NC? Find some basic demographic data about Charlotte, NC below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Charlotte, NC
Highest Education Level
Customer Service Representatives in Charlotte, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Order Entry
- Willingness To Learn
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Order Processing
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Customer Relations
- Stocking
- Telephone Skills
- Friendliness
- Listening
- High School Diploma
- Retail
- Military Background
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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