Customer Service Representative Jobs in Charlotte, NC
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative
- Quipt Home Medical
- Concord, NC (20 miles from Charlotte, NC)
- moments ago
- Concord, NC (20 miles from Charlotte, NC)
- moments ago
Position: Customer Service Representative Position Reports To Branch Manager/CSR Director Position Summary As a Customer Service Representative, you are a direct point of contact for any patient, care...
In PersonCustomer Service Specialist (m/w/d) Apply now " Date: Jun 3, 2026 Location: Bensheim, DE, 64625 Company: Dentsply Sirona, Inc Requistion ID: 83529 Dentsply Sirona is the world's largest...
In PersonCustomer Service Representative
- Circle K
- Monroe, NC (20 miles from Charlotte, NC)
- 13 hours ago
- Monroe, NC (20 miles from Charlotte, NC)
- 13 hours ago
a Customer Service Representative....
In Person- AppleOne
- Pineville, NC (10 miles from Charlotte, NC)
- 14 hours ago
- Pineville, NC (10 miles from Charlotte, NC)
- 14 hours ago
Bilingual Customer Service Representative Office Location: Pineville, NC 28134 Schedule: In-office Mon-Fri | 8:30am 5:00 pm ET Status: Temp to Hire position Pay Rate: $19-$21/hr....
In PersonReady To Go Further? Saia is a different kind of logistics and transportation company. We do things the right way. Youll see it in our commitment to our people, customers, and community. Youll...
In PersonReady To Go Further? Saia is a different kind of logistics and transportation company. We do things the right way. Youll see it in our commitment to our people, customers, and community. Youll...
In PersonCustomer Service Representative
- American Reprographics Company
- Charlotte, NC
- 1 day ago
- Charlotte, NC
- 1 day ago
ARC Document Solutions, Inc. (NYSE: ARC) provides technology and services to businesses of all types, with a focus on the architectural, engineering, and construction industry, in thousands of...
In PersonClient Service Specialist, Small Business Unit - Commercial Lines
- Relation Insurance Services, Inc
- Charlotte, NC
- 1 day ago
- Charlotte, NC
- 1 day ago
WHO WE ARE Relation Insurance is a leading, innovative company with a strong commitment to excellence and a passion for delivering cutting-edge solutions to our clients. As a key player in the...
In PersonFull Time Assistant Customer Service Manager DLT
- Harris Teeter
- Belmont, NC (11 miles from Charlotte, NC)
- 1 day ago
- Belmont, NC (11 miles from Charlotte, NC)
- 1 day ago
Supervise up to 120 associates in the Customer Service Department [cashiers, baggers, customer service clerks] and accounting office. Is responsible for assisting the Department Manager with the...
In Person Full TimeCustomer Service Representative (Loan Consultant I)
- Lendmark
- Concord, NC (20 miles from Charlotte, NC)
- 1 day ago
- Concord, NC (20 miles from Charlotte, NC)
- 1 day ago
At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and...
In PersonAutomotive Customer Service - Sales Department
- Lake Norman CDJR
- Cornelius, NC (16 miles from Charlotte, NC)
- 1 day ago
- Cornelius, NC (16 miles from Charlotte, NC)
- 1 day ago
20700 Torrence Chapel Rd., Cornelius, NC 28031 Automotive BDC Sales Representative - Business Development Competitive Pay Plan + Great Benefits! $43,000 - $73,000 Base Pay Plus Performance Based...
In PersonAre you ready to make an impact and build lasting connections in the financial services industry? You'll be at the heart of meaningful client interactions, providing essential guidance and...
HybridCustomer Resolution Specialist
- First American Financial Corporation
- Fort Mill, SC (14 miles from Charlotte, NC)
- 1 day ago
- Fort Mill, SC (14 miles from Charlotte, NC)
- 1 day ago
Who We Are ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology,...
In Person1+ year of customer service, collections, or call center experience Strong attention to detail - you don't miss the small stuff Confident negotiation skills with a solutions-focused mindset Genuine...
In PersonCustomer Service Representative
- Axelon Services Corporation
- Fort Mill, SC (14 miles from Charlotte, NC)
- 2 days ago
- Fort Mill, SC (14 miles from Charlotte, NC)
- 2 days ago
Work Mode: Hybrid position requiring candidates to be within driving distance of the Fort Mills, SC FA location. Starting role is 11:00 or 11:30 to 8:00 p.m. EST with either 1 hour or 30-minute...
In PersonDemographic Data for Charlotte, NC
Moving to Charlotte, NC? Find some basic demographic data about Charlotte, NC below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Charlotte, NC
Highest Education Level
Customer Service Representatives in Charlotte, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Check Cashing
- Service Sales
- Inbound
- Bathroom Remodeling
- First In, First Out
- Asset Protection
- Restocking
- Order Entry
- Customer Support
- Order Processing
- Sales Leadership
- Payment Processing
- Resolution
- Willingness To Learn
- Courteous
- Client Services
- Loading & Unloading
- Discretion
- Merchandising
- Housekeeping
- Inbound/Outbound Calling
- Customer Satisfaction
- Cashier Skills
- Reimbursement
- Energetic
- Stocking
- Relationship Management
- Retail
- Friendliness
- High School Diploma
- Listening
- Customer Relations
- Driving
- Telephone Skills
- English
- Punctual
- Filing
- Spanish
- Inventory Management
- Policy Development
- Multitasking
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Computer Skills
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
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