Customer Service Representative Jobs in Charlotte, NC
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service/Lot Attendant
- Concord, NC (20 miles from Charlotte, NC)
- 5 hours ago
- Concord, NC (20 miles from Charlotte, NC)
- 5 hours ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Pharmacy Customer Service Associate
- Matthews, NC (13 miles from Charlotte, NC)
- 5 hours ago
- Matthews, NC (13 miles from Charlotte, NC)
- 5 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Representative
- Gastonia, NC (22 miles from Charlotte, NC)
- 8 hours ago
- Gastonia, NC (22 miles from Charlotte, NC)
- 8 hours ago
Customer Service Representative Job Description The customer service representative is responsible for processing orders received by mail, telephone, fax or e-mail....
Retail Sales Associate / Customer Service
- Cornelius, NC (16 miles from Charlotte, NC)
- 8 hours ago
- Cornelius, NC (16 miles from Charlotte, NC)
- 8 hours ago
Overview If youre looking for a retail sales associate / customer service job where you can positively change the lives of clients in a meaningful way, then look no further! Retail Sales...
Do you have previous call center experience and love helping people make important choices about their benefits? If so, we want YOU on our team this Open Enrollment season!...
Remote WorkMedical Equipment Customer Service Representative
- Charlotte, NC
- 12 hours ago
- Charlotte, NC
- 12 hours ago
For additional information, visit our company homepage Rotech.com Overview and Responsibilities Job Summary We are seeking a dedicated Customer Service Representative to join our team....
- Indian Land, SC (16 miles from Charlotte, NC)
- 13 hours ago
- Indian Land, SC (16 miles from Charlotte, NC)
- 13 hours ago
As the team at Zaxby's expands, we're saving a seat for you! To our guests, Zaxby's is more than just a place to eat - it's a place to have fun, spend time with friends, and experience great food....
Customer Service Rep(08911) - 1357 Shearers Rd
- Mooresville, NC (21 miles from Charlotte, NC)
- 14 hours ago
- Mooresville, NC (21 miles from Charlotte, NC)
- 14 hours ago
Imagine yourself with a job withflexible hours, competitive pay, a fun environment, did we mentionflexible hours? We're already imagining you in that job, right now.We're imagining that because...
Utilities Customer Service Assistant Sr. - Field Operations
- Charlotte, NC
- 14 hours ago
- Charlotte, NC
- 14 hours ago
Date Opened: Monday, June 30, 2025 12:00 AMClose Date: Monday, July 14, 2025 12:00 AMDepartment: Charlotte Water DepartmentSalary: $23.00 - $23.93 Commensurate with Experience SUMMARY Charlottes...
Customer Service Rep(05635) - 485 Tom Hall St
- Fort Mill, SC (14 miles from Charlotte, NC)
- 17 hours ago
- Fort Mill, SC (14 miles from Charlotte, NC)
- 17 hours ago
Domino's Pizza is looking for a friendly and enthusiastic Customer Service Representative to join our pizza-loving family....
- Concord, NC (20 miles from Charlotte, NC)
- 17 hours ago
- Concord, NC (20 miles from Charlotte, NC)
- 17 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service & E-Commerce Supervisor - Full Time
- Huntersville, NC (12 miles from Charlotte, NC)
- 1 day ago
- Huntersville, NC (12 miles from Charlotte, NC)
- 1 day ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
Showroom Sales / Customer Service
- Indian Land, SC (16 miles from Charlotte, NC)
- 1 day ago
- Indian Land, SC (16 miles from Charlotte, NC)
- 1 day ago
As a Retail Design Associate at our Yardbird outdoor furniture showroom, you'll provide excellent customer service and meet sales quotas for our business. You'll identify customer needs, answer...
- Fort Mill, SC (14 miles from Charlotte, NC)
- 1 day ago
- Fort Mill, SC (14 miles from Charlotte, NC)
- 1 day ago
As the team at Zaxby's expands, we're saving a seat for you! To our guests, Zaxby's is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food. To...
Customer Service Rep(08917) - 3901 G Providence Rd.
- Waxhaw, NC (21 miles from Charlotte, NC)
- 1 day ago
- Waxhaw, NC (21 miles from Charlotte, NC)
- 1 day ago
Domino's Pizza is looking for a friendly and enthusiastic Customer Service Representative to join our pizza-loving family....
Demographic Data for Charlotte, NC
Moving to Charlotte, NC? Find some basic demographic data about Charlotte, NC below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Charlotte, NC
Highest Education Level
Customer Service Representatives in Charlotte, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- English
- Spanish
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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