Customer Service Representative
- Axelon Services Corporation
- Fort Mill, South Carolina
- Full Time
- Work Mode: Hybrid position requiring candidates to be within driving distance of the Fort Mills, SC FA location.
- Starting role is 11:00 or 11:30 to 8:00 p.m. EST with either 1 hour or 30-minute lunch.
- Rotational 1 Saturday per month.
- Can bid to earlier shifts once permanent.
- Interface with customers to resolve 1st and 2nd tier/escalation customer service calls/queries/problems.
- Verify contacts and account information.
- Examine customer problems and implement appropriate corrective action to respond to customer requests.
- Escalate queries/requests for action as appropriate to Supervisor and/or Field locations for immediate action.
- Maintain and create logs, reports, records, and files.
- Investigate, coordinate, and track a wide range of customer issues and problems.
- Make proactive calls to determine accounts requiring close attention, identify problems, and work through to resolution.
- May interface with offshore call center to answer questions on process or specialized situations.
- May prepare customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and/or other departments.
- May do order fulfillment. Receive orders, reconcile information, track on spreadsheets, and follow up with customers.
- General knowledge of company products and customer service activities.
- Proficient MS Office skills.
- Must be able to navigate a computerized data entry system or other relevant applications.
- Generally has 2 years of related experience.
- High School diploma or equivalent required.
Job ID: 523237693
Originally Posted on: 6/1/2026
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