Customer Service Representative Jobs in Cheektowaga, NY
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- East Amherst, NY (12 miles from Cheektowaga, NY)
- moments ago
- East Amherst, NY (12 miles from Cheektowaga, NY)
- moments ago
Basic Qualifications Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) Requires willingness to work flexible schedule, including evenings and weekend hours...
Customer Experience Representative, AWS
- Buffalo, NY (3 miles from Cheektowaga, NY)
- 8 hours ago
- Buffalo, NY (3 miles from Cheektowaga, NY)
- 8 hours ago
Accelerate your career. Join the organization that's driving the world's technology and shape the future. Ingram Micro is a leading technology company for the global information technology...
Customer Service Representative
- East Aurora, NY (14 miles from Cheektowaga, NY)
- 1 day ago
- East Aurora, NY (14 miles from Cheektowaga, NY)
- 1 day ago
Job Title: Fulfillment Coordinator (Temporary Up to 8 Months) Job Summary: We are seeking a highly organized and proactive Fulfillment Coordinator to join our Customer Service team on a temporary...
Customer Service Representative
- East Aurora, NY (14 miles from Cheektowaga, NY)
- 1 day ago
- East Aurora, NY (14 miles from Cheektowaga, NY)
- 1 day ago
MATJP00004184 Customer Service Representative Location : 636 Girard Avenue, East Aurora, NY 14052 Duration : 8 Months+ Pay rate : $24.75/hr 2 Positions OUR IMPACT: The Customer Service Team functions...
- East Amherst, NY (12 miles from Cheektowaga, NY)
- 1 day ago
- East Amherst, NY (12 miles from Cheektowaga, NY)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Position Summary Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the...
Pharmacy Customer Service Associate
- Depew, NY (5 miles from Cheektowaga, NY)
- 3 days ago
- Depew, NY (5 miles from Cheektowaga, NY)
- 3 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Telephone Customer Service Rep
- Getzville, NY (10 miles from Cheektowaga, NY)
- 3 days ago
- Getzville, NY (10 miles from Cheektowaga, NY)
- 3 days ago
We are currently seeking several Customer Service Representative for an international company that operates within the transportation industry....
Customer Service Representative
- Tonawanda, NY (8 miles from Cheektowaga, NY)
- 4 days ago
- Tonawanda, NY (8 miles from Cheektowaga, NY)
- 4 days ago
Return to Job Search Customer Service Representative Are you a people person? Do you love helping others?...
Now Hiring: Flower Shop Assistant (Entry-Level) / Customer Service
- Buffalo, NY (3 miles from Cheektowaga, NY)
- 4 days ago
- Buffalo, NY (3 miles from Cheektowaga, NY)
- 4 days ago
Now Hiring: Flower Shop Assistant (Entry-Level) Location: Downtown | Vibes: Fresh, Fast, and Floral Love flowers? Good with people? Weve got the perfect gig for you. We're a busy, city-based...
Customer Account Representative
- Buffalo, NY (3 miles from Cheektowaga, NY)
- 5 days ago
- Buffalo, NY (3 miles from Cheektowaga, NY)
- 5 days ago
Ready to do your best work? Interested in a minimum starting hourly rate of $15.17 per hour - $17.85 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are...
Bilingual Energy Customer Support Specialist
- Buffalo, NY (3 miles from Cheektowaga, NY)
- 5 days ago
- Buffalo, NY (3 miles from Cheektowaga, NY)
- 5 days ago
center experience with a proven record of excellent customer service Strong active-listening and verbal-communication skills, with an ability to empathize with the customer Proven ability to effectively...
Energy Customer Support Specialist
- Buffalo, NY (3 miles from Cheektowaga, NY)
- 5 days ago
- Buffalo, NY (3 miles from Cheektowaga, NY)
- 5 days ago
center experience with a proven record of excellent customer service Strong active-listening and verbal-communication skills, with an ability to empathize with the customer Proven ability to effectively...
- Lancaster, NY (9 miles from Cheektowaga, NY)
- 5 days ago
- Lancaster, NY (9 miles from Cheektowaga, NY)
- 5 days ago
About the Role: The Customer Service Representative plays a crucial role in ensuring customer satisfaction and loyalty within the retail trade industry....
Customer Experience Representative - Microsoft
- Buffalo, NY (3 miles from Cheektowaga, NY)
- 5 days ago
- Buffalo, NY (3 miles from Cheektowaga, NY)
- 5 days ago
Accelerate your career. Join the organization that's driving the world's technology and shape the future. Ingram Micro is a leading technology company for the global information technology...
Demographic Data for Cheektowaga, NY
Moving to Cheektowaga, NY? Find some basic demographic data about Cheektowaga, NY below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Cheektowaga, NY
Highest Education Level
Customer Service Representatives in Cheektowaga, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Order Entry
- Willingness To Learn
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Order Processing
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Customer Relations
- Stocking
- Telephone Skills
- Friendliness
- Listening
- High School Diploma
- Retail
- Military Background
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »