Customer Service Representative

We are seeking an experienced Customer Service Representative to join our campus dining team. This Customer Service Representative would work at the dining/retail office. This is an opportunity to join a great team with an amazing culture. Join a dedicated university services team as you oversee daily front counter operations and provide exceptional support to students, faculty, and staff. This is an opportunity to have a direct impact in a collaborative campus environment known for its commitment to service and operational excellence.

Customer Service Representative

The position is a Monday through Friday day position, 40 hours a week, typically 8am to 4:30pm.

Customer Service Representative Benefits & Compensation

• Comprehensive health, dental, and vision coverage
• Generous paid time off and holidays
• Opportunities for career development and internal advancement
• Inclusive and supportive workplace culture

Customer Service Representative Requirements & Qualifications

• Previous experience in customer service, office administration, or front desk operations
• Strong communication and problem-solving abilities
• Ability to supervise and train staff, ensuring compliance with established procedures
• Availability to work some overtime as needed during peak periods

Customer Service Representative Preferred Background & Skills

• Experience working in a university or higher education setting
• Familiarity with ID card management systems or campus access procedures
• Proficiency with record-keeping and administrative software

Customer Service Representative Day-to-Day Responsibilities

• Process account requests, photo submissions, meal plan changes, and balance daily transactions
• Provide outstanding customer service to all students, staff, and visitors
• Sell plans and accounts, actively participating in marketing and promotional efforts
• Services plan participants, reconcile all transactions, and enforce policies and procedures
• Manage inventory and supply levels, oversee paperwork scanning, and coordinate card mailings
• Liaise with departments for card production, billing, and access requests
• Oversee front counter operations in the absence of the Manager, including during after-hours as needed