Social Media Customer Care Agent

250 Delaware Avenue
Buffalo , NY 14202

Delaware North is hiring a full-time Social Media Customer Care Agent to join our team in Buffalo, New York. As a Customer Care Agent, you will be responsible for communicating with guests via a variety of social media platforms and acting as a representative of the company.

$16.00 $17.00 / hour

Information on our comprehensive benefits package can be found at .

We care about our team members personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

• Monitor social media channels and respond quickly and professionally to engagements on Facebook, Twitter, and other platforms
• Act as a brand ambassador and provide consistent service to guests
• Escalate guest dissatisfaction to the appropriate department
• Attend and actively participate in department meetings
• Follow social media protocol and adhere to guidelines

• No high school diploma or GED required
• Previous customer service experience, including written forms of customer service
• Excellent written communication skills, including grammar, sentence structure, and spelling
• Experience using various social media platforms
• Computer-literate with strong typing skills and the ability to learn new applications quickly
• Positive attitude with proven ability to work well in teams

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