Customer Service Representative Jobs in Buffalo, NY
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility...
Open Date 8/19/2025 Position Customer Service Representative Category Customer Service Description Speed Global Services is avidly seeking a Customer Service Representative to add to our growing team...
Customer Experience Representative (Advanced Solutions Sales)
- Buffalo, NY
- 16 hours ago
- Buffalo, NY
- 16 hours ago
Accelerate your career. Join the organization that's driving the world's technology and shape the future. Ingram Micro is a leading technology company for the global information technology...
- Depew, NY (9 miles from Buffalo, NY)
- 1 day ago
- Depew, NY (9 miles from Buffalo, NY)
- 1 day ago
Location: 651 Dick Road Depew, NY 14043 Availability Requirement for this role: Morning, afternoon, evening (includes weekends). Age Requirement: Must be 18 years or older Time Type: Part time Pay...
Benefits Customer Service Representative Options for Remote or On-Site Buffalo, NY - Must Live within 2 Hours (Driving Distance) Contract Length: 3+ Months with Potential for Extension The Role: As...
Remote WorkGreenDrop Customer Service Attendant - Floater
- Orchard Park, NY (13 miles from Buffalo, NY)
- 1 day ago
- Orchard Park, NY (13 miles from Buffalo, NY)
- 1 day ago
Job Title: GreenDrop Attendant-Floater Pay: $1 6.40 to $2 0.50 Who we are: GreenDrop is rapidly expanding to make donating lightly used clothing and household items easy, convenient, and...
- Depew, NY (9 miles from Buffalo, NY)
- 2 days ago
- Depew, NY (9 miles from Buffalo, NY)
- 2 days ago
Location: 651 Dick Road Depew, NY 14043 Availability Requirement for this role: Morning, afternoon, evening (includes weekends). Age Requirement: Must be 18 years or older Time Type: Full time Pay...
- Depew, NY (9 miles from Buffalo, NY)
- 2 days ago
- Depew, NY (9 miles from Buffalo, NY)
- 2 days ago
Location: 651 Dick Road Depew, NY 14043 Availability Requirement for this role: Afternoon, Evening (including weekends). Age Requirement: Must be 18 years or older Time Type: Part time Pay Range:...
Customer Service Associate - Temporary
- Lackawanna, NY (6 miles from Buffalo, NY)
- 2 days ago
- Lackawanna, NY (6 miles from Buffalo, NY)
- 2 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
- Lackawanna, NY (6 miles from Buffalo, NY)
- 2 days ago
- Lackawanna, NY (6 miles from Buffalo, NY)
- 2 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
- Lewiston, NY (19 miles from Buffalo, NY)
- 2 days ago
- Lewiston, NY (19 miles from Buffalo, NY)
- 2 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
- Sanborn, NY (17 miles from Buffalo, NY)
- 2 days ago
- Sanborn, NY (17 miles from Buffalo, NY)
- 2 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
- Marilla, NY (17 miles from Buffalo, NY)
- 4 days ago
- Marilla, NY (17 miles from Buffalo, NY)
- 4 days ago
Service Representative provides clerical, administrative, and professional customer service work in the support and facilitation of the WIC program for the City....
Pharmacy Customer Service Associate
- Lockport, NY (21 miles from Buffalo, NY)
- 4 days ago
- Lockport, NY (21 miles from Buffalo, NY)
- 4 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Savers / Value Village Careers - GreenDrop Customer Service Attendant - Floater
- Amherst, NY (10 miles from Buffalo, NY)
- 4 days ago
- Amherst, NY (10 miles from Buffalo, NY)
- 4 days ago
Description Job Title: GreenDrop Attendant-Floater Pay: $16.40 to $20.50 Who we are: GreenDrop is rapidly expanding to make donating lightly used clothing and household items easy, convenient, and...
Demographic Data for Buffalo, NY
Moving to Buffalo, NY? Find some basic demographic data about Buffalo, NY below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Buffalo, NY
Highest Education Level
Customer Service Representatives in Buffalo, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Pulling
- Restocking
- Discretion
- Bathroom Remodeling
- Replenishing
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- First In, First Out
- Order Entry
- Payment Processing
- Customer Support
- Asset Protection
- Sales Leadership
- Willingness To Learn
- Courteous
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Housekeeping
- Cashier Skills
- Reimbursement
- Relationship Management
- Friendliness
- Listening
- Retail
- Decision Making
- Customer Relations
- High School Diploma
- Telephone Skills
- Driving
- Filing
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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