Customer Service Representative Jobs in Princeton, NJ

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 205 Jobs
Cosmopolitan Staffing Services

Customer Service Representative

Growing manufcturing industrial supply company is currently seeking a detail-oriented and proactive Customer Service Representative to join our client’s team....

Customer Relations Specialist

  • Old Bridge, NJ (17 miles from Princeton, NJ)
  • 4 hours ago
  • Old Bridge, NJ (17 miles from Princeton, NJ)
  • 4 hours ago

Dealership: L0708 DCH Academy Honda DCH Academy Honda URGENTLY HIRING Customer Relations Specialists! Pay: $70k-$120k annually We are dedicated to delivering honest value, earning customers for...

Customer Service Rental Agent

  • Langhorne, PA (18 miles from Princeton, NJ)
  • 4 hours ago
  • Langhorne, PA (18 miles from Princeton, NJ)
  • 4 hours ago

Join Fred Beans Automotive Group, voted Best Places to Work 7 years running! Auto Rent of Langhorne is looking to hire a Customer Service Rental Agent! The Rental Agent is Responsible for...

Customer Service Associate

  • Stirling, NJ (22 miles from Princeton, NJ)
  • 4 hours ago
  • Stirling, NJ (22 miles from Princeton, NJ)
  • 4 hours ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Customer Service Representative (Level III)

  • Pennington, NJ (7 miles from Princeton, NJ)
  • 4 hours ago
  • Pennington, NJ (7 miles from Princeton, NJ)
  • 4 hours ago

Needs candidate to start ASAP *** This is an on-site/hybrid role (Selected candidate will be expected to be on-site 100% of the time through training. Once candidate is up to speed and able to be...

Pharmacy Customer Service Associate

  • Burlington, NJ (22 miles from Princeton, NJ)
  • 4 hours ago
  • Burlington, NJ (22 miles from Princeton, NJ)
  • 4 hours ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Bilingual Customer Service Representative

  • Warminster, PA (24 miles from Princeton, NJ)
  • 9 hours ago
  • Warminster, PA (24 miles from Princeton, NJ)
  • 9 hours ago

About Us Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries - Business Information Group, Certiphi Screening and Truescreen, as well as a...

Video Customer Service Rep

  • Warminster, PA (24 miles from Princeton, NJ)
  • 9 hours ago
  • Warminster, PA (24 miles from Princeton, NJ)
  • 9 hours ago

About Us Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries - Business Information Group, Certiphi Screening and Truescreen, as well as a...

Customer Service Sales Representative

  • Langhorne, PA (18 miles from Princeton, NJ)
  • 12 hours ago
  • Langhorne, PA (18 miles from Princeton, NJ)
  • 12 hours ago

7100 - Langhorne - 1776 E Lincoln Hwy, Langhorne, Pennsylvania, 19047 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic...

Customer Care Representative- $15.50

  • New Brunswick, NJ (13 miles from Princeton, NJ)
  • 15 hours ago
  • New Brunswick, NJ (13 miles from Princeton, NJ)
  • 15 hours ago

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Greeter/Cashier/Order Takers...

Customer Account Representative

  • Burlington, NJ (22 miles from Princeton, NJ)
  • 16 hours ago
  • Burlington, NJ (22 miles from Princeton, NJ)
  • 16 hours ago

Ready to do your best work? Interested in a minimum starting hourly rate of $15.90 per hour - $18.70 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are...

Customer Service Representative

  • New Brunswick, NJ (13 miles from Princeton, NJ)
  • 1 day ago
  • New Brunswick, NJ (13 miles from Princeton, NJ)
  • 1 day ago

Experience 1 year prior outside foodservice sales coordination or customer support experience Preferred: Previous call center experience Professional Skills Strong telephone communication skills Able...

Customer Service Representative

  • Pennington, NJ (7 miles from Princeton, NJ)
  • 1 day ago
  • Pennington, NJ (7 miles from Princeton, NJ)
  • 1 day ago

Are you a customer service rockstar with at least 2 years of experience ready to thrive in a dynamic call center environment? We're looking for an enthusiastic and self-motivated individual who...

Part Time Customer Service Representative/Sales Support

  • Piscataway, NJ (15 miles from Princeton, NJ)
  • 1 day ago
  • Piscataway, NJ (15 miles from Princeton, NJ)
  • 1 day ago

This position is Part-time** Responsibilities Answering phone calls and redirect them when necessary Undertake occasional receptionist duties Preparing and disseminating correspondence, memos and...

Medical Screener - Reception Technician (Customer Service)

  • Edison, NJ (17 miles from Princeton, NJ)
  • 1 day ago
  • Edison, NJ (17 miles from Princeton, NJ)
  • 1 day ago

The Opportunity Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process. You...

Demographic Data for Princeton, NJ

Moving to Princeton, NJ? Find some basic demographic data about Princeton, NJ below.


Local
National
55,890
2,587
Medium

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Enhance service representative productivity and personalization in Customer Service Hub
Learn how to configure historical information and communication tools to help your service representatives be more productive. This module explains how to: Learn about the timeline control and how...

Title Synonyms

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Salary for Customer Service Representative Jobs in Princeton, NJ

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Princeton, NJ offer the following education background
Bachelor's Degree
31.1%
High School or GED
26.9%
Associate's Degree
16.2%
Vocational Degree or Certification
12.9%
Master's Degree
8.0%
Some College
2.9%
Some High School
1.0%
Doctorate Degree
1.0%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Princeton, NJ
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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