Customer Service Representative Jobs in New Jersey
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Licensed Customer Service Representative
- Liberty Mutual Insurance
- Marlton, NJ
- 5 days ago
- Liberty Mutual Insurance
- Marlton, NJ
- 5 days ago
Description Within our Customer Response Center, the Remote Customer Service Representative provides timely, accurate and responsive information and service to policyholders and agents for a division...
Remote WorkThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...
Bilingual Store Customer Service Specialist- (Spanish OR Turkish)
- Berlin, NJ
- 24 days ago
- Berlin, NJ
- 24 days ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
Soar with us at Wawa. We believe we can make life a little better every day one smile, hoagie, or experience at a time. And theres one secret ingredient that truly sets Wawa apart: Our Associates....
Service Representative in the brokerage is the primary and front-line client contact in the brokerage and is responsible for overall client satisfaction....
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If youre passionate about developing your career, while helping others along the way, come join...
Apple Specialist - Retail Customer Service and Sales - (Seasonal)
- East Rutherford, NJ
- 10 hours ago
- East Rutherford, NJ
- 10 hours ago
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared...
Adecco is assisting a local client recruiting for Technical Support Customer Service. This is a temp to hire opportunity in Princeton, NJ. This position requires candidates to have experience in...
The company is looking for a customer service representative!...
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Company Description Job Description Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler Prepare product. Receive and process telephone orders. Take...
Customer Service Rep(04988) - 441 Main St.
- East Orange, NJ
- 12 hours ago
- East Orange, NJ
- 12 hours ago
Company Description Job Description Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler Prepare product. Receive and process telephone orders. Take...
Customer Service Rep(04515) - 1299 N Delsea Dr
- Glassboro, NJ
- 12 hours ago
- Glassboro, NJ
- 12 hours ago
Company Description Job Description The main function of a CSR is to answer phones, take orders and assist customers in the store. They have other responsibilities within the store to assist with...
Demographic Data for New Jersey
Moving to New Jersey? Find some basic demographic data about New Jersey below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in New Jersey
Highest Education Level
Customer Service Representatives in New Jersey offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Wholesale
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Order Entry
- Willingness To Learn
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Order Processing
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Customer Relations
- Stocking
- Telephone Skills
- Friendliness
- Listening
- High School Diploma
- Retail
- Military Background
- Punctual
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
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Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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