Customer Service Representative Jobs in New Jersey

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 393 Jobs

CWR-Customer Service Rep I

  • Manpower
  • Logan Township, NJ
  • 2 hours ago
  • Logan Township, NJ
  • 2 hours ago

Our client, a leading organization in the logistics and customer service industry, is seeking a CWR-Customer Service Rep I to join their team. As a CWR-Customer Service Rep I, you will be part of...

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Automotive Service writing customer service

  • Ramsey, NJ
  • 3 hours ago
  • Ramsey, NJ
  • 3 hours ago

Experienced service writer or general service technician looking to manage oversee and sales of automotive service. We are super busy and have an amazing team in place. Person with great attitude...

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Bilingual Customer Service Specialist (Spanish)

  • Sherwin Williams
  • Voorhees, NJ
  • 10 hours ago
  • Voorhees, NJ
  • 10 hours ago

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....

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Client Service Representative

  • VCA Animal Hospitals
  • Toms River, NJ
  • 11 hours ago
  • Toms River, NJ
  • 11 hours ago

Client Service Representative Are you looking to join a team that values your ability to make personal connections? Are you eager to provide a compassionate first contact to pet parents in need?...

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Customer Service Rep

  • Bradley Beach, NJ
  • 13 hours ago
  • Bradley Beach, NJ
  • 13 hours ago

HVAC Customer service Rep Job Duties: Answer and communicate with clients as the service requests come in. Scheduling service calls and routing calls in an efficient manner. Minor bookkeeping in...

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Calling All Experienced Moving Customer Service Reps!

  • Fairfield, NJ
  • 13 hours ago
  • Fairfield, NJ
  • 13 hours ago

Customer Service Representative Moving Industry Experience Required We are seeking an experienced Customer Service Representative to join our growing moving company....

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Customer Care Specialist

  • Mallinckrodt
  • Bridgewater, NJ
  • 18 hours ago
  • Bridgewater, NJ
  • 18 hours ago

center experience Working Conditions: Flexibility to work all shifts, including nights, weekends and holiday in center that is open 24 hours a day 7 days a week....

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Benefits Customer Service Representative

  • Conduent
  • Florham Park, NJ
  • 18 hours ago
  • Florham Park, NJ
  • 18 hours ago

Job Order Number: DF0800970 Job Title: Benefits Customer Service Representative Company: Conduent Location: Florham Park, NJ Salary: Education: Information Not Provided Experience: Information Not Provided...

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Video Customer Service Representative

  • Insight Global
  • Woodcliff Lake, NJ
  • 18 hours ago
  • Woodcliff Lake, NJ
  • 18 hours ago

Job Order Number: DF0801263 Job Title: Video Customer Service Representative Company: Insight Global Location: Woodcliff Lake, NJ Salary: Education: Information Not Provided Experience: Information...

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Advanced Associate, Customer Service

  • Pearson
  • Hoboken, NJ
  • 18 hours ago
  • Hoboken, NJ
  • 18 hours ago

Job Order Number: DF0801400 Job Title: Advanced Associate, Customer Service Company: Pearson Location: Hoboken, NJ Salary: Education: Information Not Provided Experience: Information Not Provided...

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Inside Optimization Specialist - Customer Service - Vet Tech

  • PV8 US Innovex Inc.
  • Parsippany, NJ
  • 18 hours ago
  • Parsippany, NJ
  • 18 hours ago

Join the IQVIA team, where diversity and inclusion thrive in a workplace committed to improving patients' lives. We recognize that our employees are crucial to our mission's success and have been...

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Pro Customer Service/Sales

  • Home Depot
  • Clifton, NJ
  • 22 hours ago
  • Clifton, NJ
  • 22 hours ago

Job Description The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and...

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At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...

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Customer Service - Crossroads at Eatontown Rack

  • Nordstrom
  • Eatontown, NJ
  • 1 day ago
  • Eatontown, NJ
  • 1 day ago

The ideal Nordstrom Rack team member enjoys working in a fast-paced, high-energy environment. Youll make the customer experience quick, easy and fun while helping customers uncover the great deals...

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Automotive Customer Service Representative (Sales)

  • South Hackensack, NJ
  • 1 day ago
  • South Hackensack, NJ
  • 1 day ago

Job Title: Automotive Customer Service Representative (Sales) Employment Type: Full-Time Compensation: TBD About Us: At Bergen County's leading used car dealership, we pride ourselves on exceptional...

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Demographic Data for New Jersey

Moving to New Jersey? Find some basic demographic data about New Jersey below.


Local
National
9,288,994
232,891

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Call Center Training: Duties of the Customer Service Representative
A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...

Title Synonyms

Users interested in this job title also searched for the following job titles


Salary for Customer Service Representative Jobs in New Jersey

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in New Jersey offer the following education background
Bachelor's Degree
31.6%
High School or GED
26.1%
Associate's Degree
16.4%
Vocational Degree or Certification
12.9%
Master's Degree
8.2%
Some College
2.9%
Doctorate Degree
1.0%
Some High School
1.0%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in New Jersey
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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