Customer Service Representative Jobs in New Jersey

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 493 Jobs

Customer Service Associate

  • Lakewood, NJ
  • 13 hours ago
  • Lakewood, NJ
  • 13 hours ago

Soar with us at Wawa. We believe we can make life a little better every day one smile, hoagie, or experience at a time. And theres one secret ingredient that truly sets Wawa apart: Our Associates....

Customer Service - Self Storage Manager

  • Tinton Falls, NJ
  • moments ago
  • Tinton Falls, NJ
  • moments ago

Company Description Public Storage is the self-storage industry leader and we are Hiring Now! Earn $16.75 Per Hour Our Benefits Total Rewards package available to our team: We work Flexible and...

Customer Service Representative

  • Pennington, NJ
  • moments ago
  • Pennington, NJ
  • moments ago

Job Details: Title: Customer Service Representative Location: Pennington, NJ Duration: 12 months of contract | Onsite Pay: $20/Hr. to $21/Hr....

Customer Service Representative $17 hourly

  • Jersey City, NJ
  • 7 hours ago
  • Jersey City, NJ
  • 7 hours ago

What you'll do: As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase....

Part Time Customer Service Representative $17 hourly

  • Paramus, NJ
  • 7 hours ago
  • Paramus, NJ
  • 7 hours ago

What you'll do: As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase....

Customer Service Representative

  • Glassboro, NJ
  • 7 hours ago
  • Glassboro, NJ
  • 7 hours ago

U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....

Samsung VOC Customer Service Representative, Bi-lingual Korean/English

  • Englewood Cliffs, NJ
  • 7 hours ago
  • Englewood Cliffs, NJ
  • 7 hours ago

Service Representative will handle calls for customers who want to communicate in Korean language....

Customer Service Associate

  • Wharton, NJ
  • 7 hours ago
  • Wharton, NJ
  • 7 hours ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Customer Service Associate - Temporary

  • Union, NJ
  • 7 hours ago
  • Union, NJ
  • 7 hours ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Automotive Customer Service Advisor

  • Piscataway, NJ
  • 7 hours ago
  • Piscataway, NJ
  • 7 hours ago

Position Summary Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the...

Retail Customer Service Associate

  • Secaucus, NJ
  • 8 hours ago
  • Secaucus, NJ
  • 8 hours ago

... Want to make a lot of peoples day? Our Member Frontline Cashier Associates are the heart of our front end. You play a major role in how our members feel in the club and when they leave. You...

Customer Service Specialist

  • Three Bridges, NJ
  • 10 hours ago
  • Three Bridges, NJ
  • 10 hours ago

Overview Ranked among Forbes Best Employers in America 2017, Ferrellgas knows dedicated superior service starts with supported employees. Do you want to work in an environment where the word...

Aviation Front Desk Customer Service Representative - Part Time

  • Westfield, NJ
  • 16 hours ago
  • Westfield, NJ
  • 16 hours ago

Customer Service Representative Job Did you ever want to work in aviation but didn't know how to break into the industry?...

Fully Remote - Bilingual Client Services Representative

  • North Bergen, NJ
  • 16 hours ago
  • North Bergen, NJ
  • 16 hours ago

Fully Remote - Bilingual Client Services Representative AO Garcia Agency North Bergen, New Jersey, United States, 07047 1 day ago Quick Job type Full-time Remote Quick Job description Are you...

Remote Work

Retail PT Customer Service Team Member

  • Vineland, NJ
  • 16 hours ago
  • Vineland, NJ
  • 16 hours ago

Store - VINELAND, NJ Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience....

Demographic Data for New Jersey

Moving to New Jersey? Find some basic demographic data about New Jersey below.


Local
National
9,288,994
232,891

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Enhance service representative productivity and personalization in Customer Service Hub
Learn how to configure historical information and communication tools to help your service representatives be more productive. This module explains how to: Learn about the timeline control and how...

Title Synonyms

Users interested in this job title also searched for the following job titles


Salary for Customer Service Representative Jobs in New Jersey

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in New Jersey offer the following education background
Bachelor's Degree
31.0%
High School or GED
27.1%
Associate's Degree
16.2%
Vocational Degree or Certification
13.0%
Master's Degree
8.0%
Some College
2.9%
Some High School
1.0%
Doctorate Degree
0.9%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in New Jersey
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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