Customer Service Representative Jobs in Marlborough, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- Wegmans
- Chestnut Hill, MA (20 miles from Marlborough, MA)
- 16 days ago
- Chestnut Hill, MA (20 miles from Marlborough, MA)
- 16 days ago
Schedule: Full time Availability: Morning, Afternoon, Evening (Includes Weekends). Age Requirement: Must be 18 years or older Location: Chestnut Hill, MA Address: 200 Boylston Street Pay: $18 -...
In Person Full TimeCustomer Service Representative
- U-Haul
- Northborough, MA (4 miles from Marlborough, MA)
- 12 hours ago
- Northborough, MA (4 miles from Marlborough, MA)
- 12 hours ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
In Person- Raising Cane's
- Boston, MA (24 miles from Marlborough, MA)
- 20 hours ago
- Boston, MA (24 miles from Marlborough, MA)
- 20 hours ago
Starting hiring pay at: $ 17.00 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide...
In Person- Jet Aviation
- Bedford, MA (17 miles from Marlborough, MA)
- 1 day ago
- Bedford, MA (17 miles from Marlborough, MA)
- 1 day ago
Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 4,500 employees, and some 50 locations worldwide. Aircraft Management,...
In PersonCustomer Service - Self Storage Manager
- Public Storage
- Somerville, MA (23 miles from Marlborough, MA)
- 1 day ago
- Somerville, MA (23 miles from Marlborough, MA)
- 1 day ago
Company Description Public Storage is the self-storage industry leader and we are Hiring Now! Earn $17.00 Per Hour Our Benefits Total Rewards package available to our team: We work Flexible and...
In PersonBilingual Customer Service Specialist (Spanish)
- Sherwin Williams
- Marlborough, MA
- 1 day ago
- Marlborough, MA
- 1 day ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
In PersonExperienced Client Service Representative
- VCA Animal Hospitals
- Uxbridge, MA (20 miles from Marlborough, MA)
- 1 day ago
- Uxbridge, MA (20 miles from Marlborough, MA)
- 1 day ago
Client Service Representative Are you looking to join a team that values your ability to make personal connections? Are you eager to provide a compassionate first contact to pet parents in need?...
In PersonCustomer Service Support Agent
- Montachusett Regional Transit Authority
- Leominster, MA (16 miles from Marlborough, MA)
- 1 day ago
- Leominster, MA (16 miles from Marlborough, MA)
- 1 day ago
Qualifications : High School Diploma or equivalent required Prior call center experience preferred Excellent listening and communication skills both written and verbal Must be able to maintain confidentiality...
In PersonSenior Customer Support Specialist- Hazardous Waste
- Republic Services, Inc.
- Wrentham, MA (22 miles from Marlborough, MA)
- 1 day ago
- Wrentham, MA (22 miles from Marlborough, MA)
- 1 day ago
POSITION SUMMARY: The Sr. Customer Support Specialist will be responsible for providing exceptional customer service and waste support to clients, ensuring their satisfaction with our waste...
In PersonCustomer Service Representitive
- Mr. Handyman
- Tyngsboro, MA (22 miles from Marlborough, MA)
- 1 day ago
- Tyngsboro, MA (22 miles from Marlborough, MA)
- 1 day ago
Handyman is seeking an experienced Customer Service Representative / Dispatcher to support daily operations in our office....
In PersonInternational Customer Service Coordinat
- Werfen USA, LLC *
- Bedford, MA (17 miles from Marlborough, MA)
- 1 day ago
- Bedford, MA (17 miles from Marlborough, MA)
- 1 day ago
Job Information Number ICIMS-2026-10079 Job function Customer Service Job type Full-time Location Werfen - Bedford - 180 Hartwell Road Bedford, Massachusetts 01730 United States Country United...
RemoteOvernight Customer Experience Representative - Boston Logan Airport
- Enterprise Mobility
- Boston, MA (24 miles from Marlborough, MA)
- 1 day ago
- Boston, MA (24 miles from Marlborough, MA)
- 1 day ago
The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers....
In PersonCustomer Service Representative
- Precision Aviation Group
- Uxbridge, MA (20 miles from Marlborough, MA)
- 2 days ago
- Uxbridge, MA (20 miles from Marlborough, MA)
- 2 days ago
We currently have a position open for a Customer Service Representative for Aviation Welding Technologies, LLC in Uxbridge, MA Essential Job Functions: Functions as primary focal point of contact for...
In PersonSr Client Services Rep, Data Acquisition
- IQVIA
- Burlington, MA (20 miles from Marlborough, MA)
- 2 days ago
- Burlington, MA (20 miles from Marlborough, MA)
- 2 days ago
About Cedar Gate Technologies Cedar Gate Technologies, an IQVIA business, enables payers, providers, employers, and service administrators to excel at value-based care with a unified technology...
In PersonCustomer Service Representative - Billing II
- Quest Diagnostics
- Marlborough, MA
- 2 days ago
- Marlborough, MA
- 2 days ago
Customer Service Representative - Billing II - Mon - Fri, 8:00AM-5:00PM Eastern Pay range: $19.41 - $24 / hour Salary offers are based on a wide range of factors including relevant skills, training,...
In PersonDemographic Data for Marlborough, MA
Moving to Marlborough, MA? Find some basic demographic data about Marlborough, MA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Marlborough, MA
Highest Education Level
Customer Service Representatives in Marlborough, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Check Cashing
- Service Sales
- Inbound
- Bathroom Remodeling
- First In, First Out
- Asset Protection
- Restocking
- Order Entry
- Customer Support
- Order Processing
- Sales Leadership
- Payment Processing
- Resolution
- Willingness To Learn
- Courteous
- Client Services
- Loading & Unloading
- Discretion
- Merchandising
- Housekeeping
- Inbound/Outbound Calling
- Customer Satisfaction
- Cashier Skills
- Reimbursement
- Energetic
- Stocking
- Relationship Management
- Retail
- Friendliness
- High School Diploma
- Listening
- Customer Relations
- Driving
- Telephone Skills
- English
- Punctual
- Filing
- Spanish
- Inventory Management
- Policy Development
- Multitasking
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Computer Skills
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »