Customer Service Representative Jobs in Massachusetts

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 486 Jobs

We are currently seeking a dedicated and compassionate Client Service Representative to join our team at the community mental health clinic in Brockton, Massachusetts. As a valued member of our...

Customer Service Associate

  • Adams, MA
  • 7 hours ago
  • Adams, MA
  • 7 hours ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Manager, Sales and Customer Service

  • Braintree, MA
  • 7 hours ago
  • Braintree, MA
  • 7 hours ago

Be part of an amazing story Macys is more than just a store. Were a story. One thats captured the hearts and minds of America for more than 160 years. A story about innovations and traditionsabout...

Customer Service Representative

  • Methuen, MA
  • 8 hours ago
  • Methuen, MA
  • 8 hours ago

10079115 Delta Drive, Londonderry, New Hampshire 03053 TruGreen accepts applications on an ongoing basis. Job Description Every TruGreen associate is committed to quality. We all have an important...

Customer Service - Whole Foods

  • Cambridge, MA
  • 9 hours ago
  • Cambridge, MA
  • 9 hours ago

Are you a Foodie seeking a new and exciting opportunity? Come join the Whole Foods Market team where youll work in a professional environment, with the highest quality ingredients and have a true...

Customer Service Representatives

  • Worcester, MA
  • 10 hours ago
  • Worcester, MA
  • 10 hours ago

Vaco is hiring for Customer Service Representatives Location: Massachusetts (Candidate must reside in Massachusetts and may work remotely) Pay $17-20/hour Bilingual (Spanish) preferred but not required...

Remote Work

Customer Service Rep

  • Gardner, MA
  • 15 hours ago
  • Gardner, MA
  • 15 hours ago

CUSTOMER SERVICE REP JOB SUMMARY Title: Customer Service Representative Pay: $22-24/hr Location: Onsite- Gardner Ma Direct Hire About the Role We're hiring a proactive, detail-oriented Customer Service...

Customer Service Discharge Coordinator

  • Winchester, MA
  • 15 hours ago
  • Winchester, MA
  • 15 hours ago

Customer Service Discharge Coordinator symplr Recruiting Sales Winchester, Massachusetts, United States, 01890 2 days ago Quick Job type Full-time Quick Job description Customer Service Discharge...

Client Services Associate

  • Boston, MA
  • 16 hours ago
  • Boston, MA
  • 16 hours ago

Case study updates for website and public dissemination Lead origination, outreach, and outbound marketing calls. Monitor Google Analytics dashboard....

Customer Service & Retail Front Desk Associate - Store #268 - 10 Commerce Way

  • North Andover, MA
  • 16 hours ago
  • North Andover, MA
  • 16 hours ago

Prior phone or call center experience is a plus! *or more in markets with a higher cost of living #LI-DNI #DBHVOL...

LP Customer Service Associate

  • Pittsfield, MA
  • 17 hours ago
  • Pittsfield, MA
  • 17 hours ago

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes...

Customer Service Associate - Morning & Lunch Shift

  • Marlborough, MA
  • 20 hours ago
  • Marlborough, MA
  • 20 hours ago

Starting hiring pay at: $17 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great...

Customer Account Representative

  • Springfield, MA
  • 1 day ago
  • Springfield, MA
  • 1 day ago

Ready to do your best work? Interested in a minimum starting hourly rate of $16.62 per hour - $19.55 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are...

Customer Service & E-Commerce Team Leader - Full Time

  • Cambridge, MA
  • 1 day ago
  • Cambridge, MA
  • 1 day ago

At Whole Foods Market, we are working to nourish people and the planet. In this role, you will provide overall leadership to the Customer Service & E-Commerce programs; this means you are...

Retail Sales Associate - Full Time

  • Worcester, MA
  • 1 day ago
  • Worcester, MA
  • 1 day ago

COMPANY OVERVIEW Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands...

Demographic Data for Massachusetts

Moving to Massachusetts? Find some basic demographic data about Massachusetts below.


Local
National
7,029,832
179,192

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Enhance service representative productivity and personalization in Customer Service Hub
Learn how to configure historical information and communication tools to help your service representatives be more productive. This module explains how to: Learn about the timeline control and how...

Title Synonyms

Users interested in this job title also searched for the following job titles


Salary for Customer Service Representative Jobs in Massachusetts

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Massachusetts offer the following education background
Bachelor's Degree
31.0%
High School or GED
27.1%
Associate's Degree
16.2%
Vocational Degree or Certification
13.0%
Master's Degree
8.0%
Some College
2.9%
Some High School
1.0%
Doctorate Degree
0.9%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Massachusetts
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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