Customer Service Representative Jobs in Massachusetts
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA
- 10 days ago
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA
- 10 days ago
We are currently seeking a dedicated and compassionate Client Service Representative to join our team at the community mental health clinic in Brockton, Massachusetts. As a valued member of our...
JOB TITLE: Customer Service Test Center Administrator REPORTS TO: Customer Service Test Center Manager DEPARTMENT: Test Center LOCATION: 15 Fortune Blvd - located in Eversource building TEST...
Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to...
Member Service Representative, Burlington, MA, Full-Time, Onsite
- Burlington, MA
- 2 hours ago
- Burlington, MA
- 2 hours ago
Schedule Mon - Fri 8:30 – 5:30, alt. Thurs/Fridays 10:30-7:30, alt Saturdays 8:30 – 3:30 (40 hours) What You’ll Do Summary/Objective: Contribute to DCU's Success Sharing and business goals by...
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Representative III, RMV - Citation Payments
- Quincy, MA
- 4 hours ago
- Quincy, MA
- 4 hours ago
Position Summary Responsible for overseeing the daily operations of the CMVI team to ensure efficient workflow, accurate processing of Civil Motor Vehicle Infraction (CMVI) citations, and...
Responsible for ensuring correct cash collections and disbursements within the Collections Department. Work is performed under the supervision of the Treasurer. No supervision is exercised over...
Patient Billing & Customer Service Specialist Full Time Lexington - MA Lexington CORP - HOLDINGS, Lexington, MA, US 3 days ago Requisition ID: 3254 Salary Range: $24.00 To $26.00 Hourly Why do...
GCG E-Commerce Customer Support Specialist in Boston , Massachusetts Overview GCG's Connectivity & Power Solutions (CPS) division is currently seeking an E-Commerce Customer Support Specialist to...
Remote WorkWe are looking for a full-time Customer Service Representative to join our amazing team!...
Bedford Branch Member Service Representative - Full Time with Sign-On Bonus
- Bedford, MA
- 9 hours ago
- Bedford, MA
- 9 hours ago
and Requirements The RBFCU Branch Operations Team is seeking a full time Branch Member Service Representative in Bedford branch location starting at $20.00/hour! Bilingual in Spanish and English?...
Seasonal Customer Assistance Representative - Hyannis
- Barnstable, MA
- 9 hours ago
- Barnstable, MA
- 9 hours ago
Enterprise Mobility Seasonal Customer Assistance Representative - Hyannis in Hyannis , Massachusetts Overview Enterprise Rent-a-Car in Hyannis has an exciting full-time opportunity for a Seasonal...
Customer Service Representative- Up to \$60,000! Rite Window, a proud company of the Renuity family, where innovation and excellence drive everything we do....
Demographic Data for Massachusetts
Moving to Massachusetts? Find some basic demographic data about Massachusetts below.
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Salary for Customer Service Representative Jobs in Massachusetts
Highest Education Level
Customer Service Representatives in Massachusetts offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- Willingness To Learn
- First In, First Out
- Order Entry
- Asset Protection
- Customer Support
- Sales Leadership
- Baking
- Courteous
- Point-of-Sale System
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Scanning
- Reimbursement
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- Sales
- Filing
- Reporting
- English
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
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Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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