Customer Service Representative Jobs in Massachusetts
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
CUSTOMER SERVICE ACCOUNT MANAGER
- Smyth Companies
- Wilmington, MA
- 21 hours ago
- Smyth Companies
- Wilmington, MA
- 21 hours ago
Smyth-Wilmington is seeking candidates who take pride in what they do, love being part of something great, enjoy learning, and creating new opportunities for our customers. From big moments to...
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA
- 6 days ago
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA
- 6 days ago
We are currently seeking a dedicated and compassionate Client Service Representative to join our team at the community mental health clinic in Brockton, Massachusetts. As a valued member of our...
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
$18.00/hourMonthly Commission OpportunityShift Premium may Apply Immediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail...
7262 - North Attleborough - 120 Draper Ave, North Attleboro, Massachusetts, 02760 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide...
Customer Service Specialist Calling all customer service, retail or hospitality candidates! We have the job you've been looking for! We've partnered with a prestigious university in the Cambridge,...
our team and help us continue this mission.Job DescriptionWe are seeking a highly motivated and enthusiastic Customer Service Representative to join our customer service team....
Customer Service Branch Associate / Delivery Driver - Automotive Finishes
- Worcester, MA
- 9 hours ago
- Worcester, MA
- 9 hours ago
Customer Service Branch Associate / Delivery Driver - Automotive Finishes Sherwin-Williams - 3.8 Worcester, MA Job Details Part-time $17.51 - $22.34 an hour 10 hours ago Qualifications Sales...
Job Classification: Customer Service Representatives Access our statewide or regional occupation report for more information about wages, employment outlooks, skills, training programs, related occupations...
Our client, a leading technology company, is seeking a Temporary Inside Sales Representative for a 3-6-month assignment. This is an onsite role based in Andover, MA, offering a schedule of 8:30 AM...
Apple Specialist - Retail Customer Service and Sales - (Seasonal)
- Burlington, MA
- 9 hours ago
- Burlington, MA
- 9 hours ago
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared...
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Overview The Cashier provides excellent customer service by efficiently and accurately processing customer transactions at the checkout lane. This individual provides the highest level of quality...
Telstra Retail: Full Time Customer Service & Sales Consultant GRAFTON
- Grafton, MA
- 12 hours ago
- Grafton, MA
- 12 hours ago
Employment Type Permanent Closing Date 30 May 2025 11:59pm Job Title Telstra Retail: Full Time Customer Service & Sales Consultant GRAFTON Job Summary As a Retail Sales Consultant, you are...
Overall Function of a Retail Customer Service Representative (Cashier): Customer Service Representatives champion the PGA TOUR Superstore 'Customer First' philosophy by providing a great checkout experience...
Demographic Data for Massachusetts
Moving to Massachusetts? Find some basic demographic data about Massachusetts below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Massachusetts
Highest Education Level
Customer Service Representatives in Massachusetts offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Wholesale
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Order Entry
- Willingness To Learn
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Order Processing
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Customer Relations
- Stocking
- Telephone Skills
- Friendliness
- Listening
- High School Diploma
- Retail
- Military Background
- Punctual
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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