Customer Service Representitive

Customer Service Representative

Construction Company | Tyngsboro, MA

MondayFriday | 8:00 AM5:00 PM

$16$20 per hour (based on experience)

Mr. Handyman is seeking an experienced Customer Service Representative / Dispatcher to support daily operations in our office. This position is responsible for handling customer calls, scheduling appointments, coordinating technicians, and helping ensure a smooth customer experience from the initial call through job completion.

What Youll Do

Answer incoming customer calls and assist with service requests

Schedule and dispatch technicians to maximize daily productivity

Communicate appointment details and manage customer expectations

Follow up with customers regarding appointments and service concerns

Maintain accurate customer records in ServiceTitan

Coordinate with technicians and office staff throughout the day

Support customer satisfaction and retention through professional communication

• Promote the Mr. Handyman Done Right Promise

What Were Looking For

Strong communication and phone skills

Excellent organizational and multitasking abilities

Experience using computer-based scheduling and CRM systems

ServiceTitan experience preferred

Construction, home services, or trades industry knowledge preferred

• Professional, dependable, and customer-focused

Benefits

• Aflac insurance
• Dental insurance
• Retirement plan available
• Paid Time Off (PTO)
• Paid holidays

Why Work With Us

Were a small family-owned company where experience matters and teamwork is valued. If you know construction and want a stable, full-time role where your skills make a real impact, wed love to hear from you.