Call Center Representative Jobs in Marlborough, MA

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 21 Jobs

Part Time Market Research Call Center Representative

Waltham, MA (15 miles from Marlborough, MA)
11 hours ago

Waltham, MA (15 miles from Marlborough, MA)
11 hours ago

A major market research facility is looking to hire call center representatives to work in our phone room....

Call Center Specialist I

Lowell, MA (24 miles from Marlborough, MA)
13 hours ago

Lowell, MA (24 miles from Marlborough, MA)
13 hours ago

We are Hiring! Call Center Specialist I – Lowell, MA Enterprise Bank is a growing and successful commercial bank where your talents will be recognized. Consistently being recognized both...

Client Relations Specialist

Woburn, MA (22 miles from Marlborough, MA)
6 days ago

Woburn, MA (22 miles from Marlborough, MA)
6 days ago

Looking for a sales career where you control your income? Join our team as a Client Relations Specialist and help individuals make informed financial decisions with Indexed Universal Life (IUL)...

Remote Work

Call Center Representative

Woburn, MA (22 miles from Marlborough, MA)
7 days ago

Woburn, MA (22 miles from Marlborough, MA)
7 days ago

SBLI's Customer Success team is seeking a Contact Center professional to provide timely, accurate, and courteous responses to a high volume of phone, chat, and email inquiries from our life...

Call Center Representative - $26/HR

Natick, MA (10 miles from Marlborough, MA)
7 days ago

Natick, MA (10 miles from Marlborough, MA)
7 days ago

IMMEDIATE CALL CENTER REPRESENTATIVE NEEDED OPPORTUNITY TO WORK FOR ONE OF THE LARGEST MEDICAL EQUIPMENT PROVIDERS IN THE AREA NATICK, MA (ON SITE) $26/HR Qualifications: + 3 years of call center experience...

Call Center Specialist- Behavioral Health Remote

Fitchburg, MA (20 miles from Marlborough, MA)
7 days ago

Fitchburg, MA (20 miles from Marlborough, MA)
7 days ago

JOIN THE CHC FAMILY! Community Health Connections (CHC) is a multi-site, non-profit health care center offering urgent care, primary family medical and pediatric care, preventative and restorative...

Remote Work

Call Center Agent Per Diem

Dorchester, MA (23 miles from Marlborough, MA)
8 days ago

Dorchester, MA (23 miles from Marlborough, MA)
8 days ago

Looking for "mothers hours" or per diem work? We have flexible hours available 1-5 days a week, from 8 or 9 AM to 1 or 2 PM Monday through Friday.* Harbor Health is always seeking Per Diem (on...

Call Center Representative- Boston Logan Airport

Boston, MA (24 miles from Marlborough, MA)
13 days ago

Boston, MA (24 miles from Marlborough, MA)
13 days ago

Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility...

Senior Contact Center Representative - Business Banking Support

Boston, MA (24 miles from Marlborough, MA)
19 days ago

Boston, MA (24 miles from Marlborough, MA)
19 days ago

We are seeking a highly motivated and enthusiastic individual for the role of BPO SPE Voice. The ideal candidate will have 2 to 4 years of experience in customer voice work. This is a...

Remote Work

Sr Email/Chat Contact Center Representative - Banking Support

Boston, MA (24 miles from Marlborough, MA)
19 days ago

Boston, MA (24 miles from Marlborough, MA)
19 days ago

Mortgage Customer Support (remote) This is a remote position open to any qualified applicant in the United States. Job Summary Interact over the phone or by chat with customers and internal team...

Call Center Specialist II-40 Hours, Evenings

Leominster, MA (16 miles from Marlborough, MA)
21 days ago

Leominster, MA (16 miles from Marlborough, MA)
21 days ago

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Non-Exempt Schedule...

Sr. Client Relations Specialist

Boston, MA (24 miles from Marlborough, MA)
26 days ago

Boston, MA (24 miles from Marlborough, MA)
26 days ago

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial...

Call Center Representative

Cambridge, MA (21 miles from Marlborough, MA)
29 days ago

Cambridge, MA (21 miles from Marlborough, MA)
29 days ago

Center Representative position at River City Science Academy....

Call Center Representative - High Call Volume

Boston, MA (24 miles from Marlborough, MA)
30+ days ago

Boston, MA (24 miles from Marlborough, MA)
30+ days ago

Don't worry if you don't have previous call center experience, we are happy to teach you! This position will be in the Call Center and be responsible for high call volumes....

Call Center Representative I

Belmont, MA (19 miles from Marlborough, MA)
30+ days ago

Belmont, MA (19 miles from Marlborough, MA)
30+ days ago

Call Center Representative I page is loaded Call Center Representative I remote type Onsite locations Belmont-MA time type Full time posted on Posted 2 Days Ago job requisition id RQ4011954 Site: The...

View all 21 jobs

Demographic Data for Marlborough, MA

Moving to Marlborough, MA? Find some basic demographic data about Marlborough, MA below.

Median Age

Average Household Income

Home Value vs Household Income in Marlborough, MA

Local

National

Total Population

41,793

Number of Businesses

1,533

City Size

Medium

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Call Center Training: Duties of the Customer Service Representative

A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...

Call Center Training: Skills of the Customer Service Representative

In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....

Entrenamiento Para Call Center - Training for Call Center

Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Salary for Call Center Representative Jobs in Marlborough, MA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Marlborough, MA offer the following education background

High School or GED

33.0%

Bachelor's Degree

25.1%

Associate's Degree

17.1%

Vocational Degree or Certification

14.8%

Master's Degree

5.2%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Marlborough, MA

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

Call Center Representative Related Career Advice Articles

How to Become a Customer Service Representative

Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.

Read article »

Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?

Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.

Read article »